general problems of the 2023 Tesla Model Y - part 2

This is my 5th complaint and involves, again, the key card. This is the used key card the el paso Tesla dealer was kind enough to give me, and help me program, when one of the original key cards, less than a year old, stopped working. (Tesla wanted me to pay $45 for 2 new key cards) the used key card stopped functioning so I planned to call Tesla and have them "reprogram it". . . Something that must be done while I am in the car. I went on a last-minute trip and took my spare, barely-used key card. I also had my phone but didn't realize I'd not re-downloaded the Tesla app when I recently troubleshot my phone. Later in the day I parked at city of rocks state park in nm, still without connectivity, and locked the car with the "good" key card. Then I misplaced the key card! I called one of my 2 backup drivers and asked her to unlock and start my car for me. Her app did not allow her to do so, even though it showed the location of my car at city of rocks. . . It said "move closer to the car". (she lives in CA). I had to get a ride to wifi, download the Tesla app, and when I tried using it to unlock the car, it said "you must be closer to the car". When I got to the car, I was able to unlock and start it using the phone key. After arriving home, I used my app to get roadside assistance and asked for a phone call when they texted to confirm my location. I explained that I didn't need service, just needed help re-programing my defective card. (I had since found the good card!) the woman on the other end was helpful but it was difficult for her also. We ended up removing the defective key from my profile, though it required a lot of work and also required the "good" key card. I have to call Tesla on Monday (it was Sunday) to get the card re-programmed. Had my difficulty been in a high-traffic or unsafe area I would have been in trouble. The "backup" drivers on my app are there for emergency access to my car, supposedly from any location.

Tesla remotely disabled my vehicle twice (February 28, 2025, and March 6, 2025) without prior notice, legal justification, or a court order. February 28, 2025 – Tesla disabled my vehicle for 3 days my Tesla Model Y was remotely locked without warning, leaving me stranded and unable to use my vehicle. Tesla refused to provide a reason or reinstate access for three days. March 6, 2025 – Tesla disabled my vehicle again & attempted repossession Tesla again remotely disabled my vehicle, then sent a tow truck for repossession without legal notice. I called the police, who confirmed Tesla had no legal repossession order. Tesla refused to restore access, forcing me into a coerced “voluntary surrender. ” how this posed a safety risk I was stranded in public locations without notice or transportation alternatives. Had the vehicle been in motion, this could have caused a road hazard. Tesla’s lack of due process denied me the chance to dispute the action before losing my vehicle. Confirmed by law enforcement & Tesla’s own records police intervened on March 6, 2025, and confirmed Tesla had no valid repossession order. Tesla has refused to provide written documentation or a legal explanation for these actions. Regulatory concerns Tesla’s unilateral ability to disable vehicles raises serious consumer safety issues: what prevents Tesla from disabling vehicles arbitrarily? what legal safeguards exist to protect owners from unjustified manufacturer lockouts? should federal law restrict Tesla from disabling vehicles without court approval? request for investigation Tesla’s remote disabling practice endangers consumers and should be urgently investigated by NHTSA to determine if federal safeguards are needed.

I am submitting a complaint regarding a serious safety issue with my 2023 Tesla Model Y. The vehicle experienced a sudden and complete power loss while in operation, creating a hazardous situation. Below are the details of the incident: •component/system failure: the vehicle’s electrical system failed, leading to a shutdown. The following alerts were displayed on the screen: •vcfront_a191: electrical system power reduced – vehicle shutting down •vcfront_a192: electrical system unable to support all features – switching off features to conserve energy •bms_a151: vehicle may not restart – service is required •di_a227: please wait while high voltage system powers up •safety risk: the unexpected shutdown posed a serious safety risk. If this had occurred in high-speed traffic, it could have led to a crash, endangering my safety and that of others on the road. •reproduction of issue: the issue has not been reproduced yet, but it is an ongoing concern. I have not received a resolution from Tesla at this time. •inspection by authorities: the vehicle has not yet been inspected by Tesla, law enforcement, or insurance representatives. However, I am willing to make it available for investigation. •warning signs: there were no prior warning signs before the failure. The alerts appeared shortly before the vehicle lost power completely. This issue raises concerns about the reliability and safety of Tesla’s electrical system. I urge the NHTSA to investigate this matter to prevent potential accidents caused by similar failures in other vehicles.

How did Tesla pass the safety standards for the position of rear door handles to manually open the vehicle? the vehicle gets into an accident or the car plunges into water - and this almost always results in a non-responsive/deal battery. *** the rear passengers are hurt and you want them to find that little piece of rubber mat hidden in a cranny, lift it, and then use their nail to open the plastic cover to reach that piece of junk to manually open the door? ** no way !! manual door handle in the rear doors should be placed where it's easily accessible, just like you have on the front doors. This is truly a life threatening safety issue with how Tesla has hide the rear passenger manual door handles. Please force Tesla to issue a recall and fix the issue by providing an easy access to manually open the rear door in emergencies. The car gets on fire and rear passengers may burn alive because they won't be able to open the door due to the current system of a super hidden rear door handle. Thanks, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The main display went completely dark and required rebooting of the car when attempting to move the car from the parked state to drive state. This was the second occurence of this issue.

While driving, the system prompt electrical system failure. Pull to the road side. Within 20 or so seconds, the car lost power. About 10 minutes or so later, the whole car (emergency light, door, trunk etc lost power too. Consider the car lost driving power in seconds, then lost emergency light can be highly dangerous to all parties. Before the failure, the car shows "front motor is disabled, power is reduced, ok to drive" this ok to drive turns out not ok to drive, misleading. Now the car is fixed (yet to pickup), reason front drive unit and pyro fuse were replaced (new car, but with refurnished part).

Auto parking feature malfunction and backed right rear quarter panel and bumper into a yellow pole in a parking spot.

Driving incident with auto high beam: I was driving on the freeway early in the morning with the auto high beam feature activated. However, due to heavy fog, I wanted to turn it off. I asked my passenger to help me find the option on the screen. Unfortunately, she clicked the wrong button, which completely turned off all the lights while we were driving. This caused a moment of panic, and I had to slam the brakes, realizing I had veered off the road. Thankfully, there was no one behind us. While it was an oversight on my passenger’s part, I can’t help but wonder: shouldn’t there be a warning or a disabled button while driving, especially in the dark? I’m not sure if this qualifies as a safety issue, but it certainly felt life-threatening at the moment. Had there been another vehicle behind us or if we had hit a divider, the situation could have been much worse. Suggestion for improvement: to enhance safety, I suggest implementing a feature that disables the off button in light controls while the vehicle is in motion, especially in low-visibility conditions. Additionally, a clear warning message could pop up if a driver attempts to adjust the lighting settings while driving, ensuring that safety remains the top priority.

The contact owns a 2023 Tesla Model Y. The contact stated that while at a stop light the vehicle erroneously turned off and the vehicle had to be restarted. The failure had occurred on multiple occasions. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The failure mileage was 8,257.

The contact owns a 2023 Tesla Model Y. The contact received notifications of NHTSA campaign numbers: 24v051000 (electrical system) and 24v554000 (latches/locks/linkages, electrical system); however, the contact was not able to perform the over the air software updates. The contact called and informed the manufacturer that the current operating system software was out of date. The contact stated that the operating system software version was 2023. 44. 30. 8 and the newest version was 2024. 20. 3. The manufacturer informed the contact that the operating system was adequate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Got a new battery for the car due to an accident I had back in Feb 2024. The battery lasted me up to August 2024 before I received an error saying that my car won’t charge any more and it’s at maximum charge. I took my car in and the Tesla service center explained there is no physical damage, and that it’s a mechanical issue.

I was fully stopped at red light of intersection of [xxx] . Suddenly my vehicle accelerate it self and start auto drive at high speed and malfunction, hitting multiple parked vehicles. My vehicle was on auto holding brake feature. I was not able to control my vehicle, even when I tried pressing the brake. No warnings or alarms from my vehicle when crashes into multiple parked cars. On [xxx] incident happened. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I was driving down i90 with no one in front of me and a clear road. Unexpectedly, the right side passenger airbags exploded and struck me in the face and shoulder. The car immediately braked and I saw a semi truck pass me on the right with pieces of what appeared to be tire debris flying in the air. I pulled over and my car become inoperable. I inspected the outside of the vehicle and there was no damage or collision at all yet the passenger side airbags went off.

The contact owns a 2023 Tesla Model Y. The contact stated while driving 35 mph, the vehicle misread the route 10 road sign for the speed limit sign and the vehicle decelerated to 10 mph. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.

The contact owned a 2023 Tesla Model Y. The contact stated while driving 30 mph in autopilot mode when the vehicle crashed into a tree. After the crash, the vehicle battery caught on fire and there was an explosion. The contact sustained bruises on the left hand that required medical attention. A police report was filed. The vehicle was towed but no further information was available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 23v651000 (service brakes, hydraulic). The failure mileage was unknown.

In may 2023, after I took my car from the Tesla service center in santa ana, I realized there was an issue of shaking and shredding from the motor, and it got worse when I pressed the brakes. That happened when I drove the car down a steep road from [xxx] down to [xxx] in the city of laguna beach; then I drove the car to a different road from [xxx] , then down from [xxx] to [xxx] and [xxx] , where it is down steep as well. Then the same issue showed up, and I couldn't keep pressing break because the shaking got worse, so I let the car roll with shaking till it reached the straight road and stopped. Since then, I have started to avoid steeping, but once, it showed up on another downhill street, which was not as steep as the others. Still, it was a longer downhill, coming from [xxx] down to [xxx] till it splits to [xxx] and [xxx] . At that time, I did not have time to take it to the service because I was very disappointed with them after taking it for several issues several times. They never fixed them, and because I had my mother, who was in critical health issues, I needed to be with her all the time and take her to her appointments for her surgeries and wound care for several months until this year in March. Then I realized that the issue keeps changing from existing to disappearing to existing again. Still, instead of starting at a speed of 1 mile, it begins at 9 miles and disappears at a speed of 11 - 12 miles. It does not have a high level of shaking, but it still exists. I am unsure if that changes with the different updates they do through the air for the car. But the issue still exists, and the shaking levels change. Lately, they have taken it seriously after several attempts to report it and bring it to the service center. After nine days, they concluded that they had tried a similar car. This issue does exist, and it is normal when I have tried multiple cars, including their several demo cars at different times. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 5.

The contact owned a 2023 Tesla Model Y. The contact stated that while driving at 30mph, the vehicle independently sped up and took over the contact was unable to control the vehicle. The vehicle struck 2 parked cars, and 2 street signs. No warning lights were illuminated. No injuries were sustained. A police report was filed. The vehicle was towed. The insurance company deemed the vehicle totaled. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 12,000.

We were trying to park the car in our garage when the car suddenly sped up. And hit our the fence . I released the pedal but it kept driving until I hit the brake. Air bag did not deploy. The car?s front was smashed. Our fence is also badly damaged. I have asked Tesla to investigate if it was because of the autopilot taking over but have not received a response from them yet after more than a week.

On [xxx], the vehicle displayed multiple alerts: “electrical power reduced,” “climate cabin controller requires service,” “electrical system may not support all features,” and “vehicle may not restart. ” I scheduled service for may 21, 2024, and dropped the vehicle off at the Tesla service center in fresno, CA. Tesla failed to provide a written invoice for that visit. A service advisor told me “it was a glitch” and that I should check the app, but no documentation appeared. Despite multiple in-person and written requests, I never received a record of the visit. On [xxx], the vehicle failed to start and was towed back to Tesla. A may 24 invoice confirmed a major safety issue—a high-voltage current fault that triggered the pyrotechnic battery disconnect. Tesla later marked the may 21 appointment as “canceled” in their system. I photographed this cancellation screen in July, confirming the visit was erased despite a clear safety-related defect. This raises concerns about Tesla’s compliance with documentation and reporting obligations. I also submitted two reimbursement requests for $470. 12 in transportation costs, which Tesla has not honored. These incidents show a pattern of concealment and unfair warranty practices. I respectfully request an investigation into this issue and whether a broader safety recall is warranted. Supporting documents are available upon request. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6.

The contact owns a 2023 Tesla Model Y. The contact stated that while driving at slower speeds, there was an abnormal clicking sound coming from under the vehicle. The vehicle was towed to a local dealer, where it was determined that the front lateral link assembly and full body suspension needed to be replaced. While a usb cord was connected to the usb port, the usb cord overheated and almost burned out due to a battery surcharge, and the air was leaking into the front passenger’s side door. The vehicle was repaired. The contact stated that while attempting to make a left turn at an undisclosed speed, the steering wheel became stiff and failed to turn as intended. In addition, the contact stated that the trunk door latch was rusted and the front windshield wipers activated independently. The manufacturer was made aware of the failure. The failure mileage was approximately 9,149.

I bought a 2023 Tesla long-range y in June 2023 at Tesla santa fe, new mexico. I have had trouble with the brakes applying on their own during cruise control. It was very scary the first time it happened, but luckily there was very little traffic on the 2-lane highway I was traveling on. The Tesla dealer in santa fe told me they don't have a software fix yet and he simply avoids cruise control. After a few months I cautiously tried cruise control again and got away with it. . . But the third time, months later, it happened again. When the free month trial of auto pilot was installed, I did not intend to use it. Toward the end of the trial, I used it on I-25 coming home to las cruces and realized it might actually auto-brake on the freeway, which could be a disaster. After that trip a Tesla friend shared his near-accident-causing experience with the cruise control braking. Another issue is that the key card didn't unlock the car, then wouldn't start the car. I called Tesla and was told I could reset the key card using the Tesla app, but it did not work. The next day I called Tesla support; he ran the diagnostics and said "OH yes, your car needs to be re-booted". He did so, and the key card worked to lock the car, but not to unlock or start it. I asked him to send me a new key card. "we sell a set of 2 for $45" (this is what came with the car). I told him I paid $53,000 for the car less than a year ago, it did not come with a charge cable, and now the key card didn't work? he looked to see if the key card was covered under warranty and found it was not. I have been unable to reach a person to speak with at either the nm dealer where I bought it or the el paso dealer where I test-drove and attended the seminar, and have waited on the phone for exorbitant amounts of time while the bot tells me I can manage most problems on the Tesla app.

The contact owns a 2023 Tesla Model Y. The contact stated while driving 5 mph and coming to a stop, the vehicle went into park unintendedly. The "vehicle automatically parked to prevent roll away" and "automatic emergency braking is unavailable" messages were displayed. The contact was able to quickly veer to the right lane, where the vehicle stalled and remained for half an hour, nearly causing a crash. Additionally, police officers arrived at the scene and shielded the vehicle from a potential crash. The manufacturer was contacted but was unable to correct the failure remotely. The vehicle was towed to the Tesla service center, where it was diagnosed that the driver’s side body controller module had failed and needed to be replaced. The vehicle was repaired. The contact stated that while driving with his daughter in a car seat in the rear seat and coming to a complete stop two days later, the vehicle stalled. The message "automatic emergency braking unavailable" was displayed. The vehicle was towed to another Tesla service center (3371 brunswick pike #100, lawrence township, NJ 08648), where the vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 2,506.

The hood latch failed and caused the fronk to open and smash the windshield. This happened while the car was on a trailer being transported. The front hood had opened multiple times while in garage over the last few months and unfortunately it decided to open while on the trailer. The hood flew open and smashed the windshield and caused $6k worth of damages and Tesla will not pay for the fix even though there is an active recall for hood latch on my Tesla extremely scary and dangerous that this can happen on a brand new 2023 car.

Car warned that drivability - acceleration and top speed reduced/performance may be restored on next drive but gave no opportunity for me to pull over safely. Felt like someone pulled the e-brake during regular driving speeds and prevented me from safely slowing down, steering or maneuvering the vehicle into a safe spot. This occurred during a rainy night with my wife and 3 daughters in the vehicle who were terrified and still afraid to drive in the vehicle. Tesla replaced the front drive inverter and about a month later the same issue happened again on a busy road around 1pm in the middle of traffic and this time the rear drive inverter had to be replaced. Myself nor my family have felt safe in the vehicle but feel stuck with it.

The contact owns a Tesla Model Y. The contact received notification of the NHTSA campaign number: 24v051000 (electrical system). The recall was repaired, however, the contact stated that the warning messages "pay attention", and "keep hands on the wheel" were excessively displayed. The contact was concerned that the excessive alerts would cause a crash because they were becoming a distraction. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 25,000.

1) what component or system failed or malfunctioned, and is it available for inspection upon request? response: all 3 times has been with a faulty inverter 2)how was your safety or the safety of others put at risk? response: safety was a huge concern. The Tesla Model Y has stalled and completely shut down while driving through traffic and at speed. The complete failure did not allow any coasting to try and get out of harms way. 3) has the problem been reproduced or confirmed by a dealer or independent service center? response: all 3 times this issue has occurred were all serviced by Tesla directly and has always been a faulty inverter. 4) has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? response: yes, all 3 times the car failed the car was assessed by Tesla's service station were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? 5) yes, the first 2 times the warning appeared there was only a matter of seconds before the car completely stopped in the middle of traffic. This last time there was a warning stating the car will not restart if stopped.

Tesla suddenly accelerated forward from a complete stop at very rapid pace and hit a wall.

(1). Electrical wire related to passenger airbag function is allowed for rodent chewing. I was told by technician that if this wire chewed by rodent or broken, passenger air bag will not function at all when there is an impact or an accident. I'm not really sure whether the driver will be even alerted whenever this wire is broken. This is simply a design fault because such an important wire should not be placed in a vulnerable location where rodent can chew it. I have never come across this in any car in my life so far. (2). If an airbag does not function, a passenger could get hurt or die (3). I asked the service team about the design fault and filled their service visit survey as well, but no one answered me so far. (4). Service technicians inspected the broken electrical wire, repaired it, but there is no guarantee that rodent can not chew it again because repaired wire is at the same place as before. (5). There is no prior warning for me. Service technicians came over to replace the passenger seat. Once they replaced it, the senior technician tried to check all the system using his laptop and it appeared that he noticed a fault on his laptop screen. So, he opened the frunk and found the broken wire. (6). Instead of replacing this part with oem part he repaired it and even charged me for the cost of repair though my car is under warranty. This is the design fault and this wire can be chewed again and manufacture can keep charging the customers till the life of the car.

I was driving my vehicle and the vehicle suddenly started giving warnings. The gas pedal lost all power immediately and the car started to slow down. I then stepped on the brake pedal to bring the car to a complete stop and turned on the hazard light. However, after around 5 minutes, the car completely shut down and the hazard light also stopped functioning.

I bought Model Y on December 1st and after two weeks the car suddenly stopped working with a message that electrical system failure unable to support all function and vehicle will stop, it only gave a minute or two before car getting stopped and not responding. The vehicle got towed and they diagnosed the front inverter getting too much current causing the fuse to blow. I got the care fixed and after 2 months same thing happened 2/9 with same message and car stopped working and only gave a minute to park. The car is in repair shop with Tesla. This raises a serious safety issue where the driver only has a minute or two to take the car off of the road and park at safe location. Imagin if you are on a busy highway and you only have a minute to pull it on the side. You might be stuck in the middle of the road and waiting for someone to hit your car. Nhsa needs to closely look at it and take up the issue with Tesla and also raise the question on the quality of car produced. I am sharing some user threads where people have experience similar issues https://teslamotorsclub. Com/tmc/threads/2-week-old-2021-model-y-shut-down-while-driving. 225489/page-9#post-7431704 https://teslamotorsclub. Com/tmc/threads/brand-new-model-y-battery-died. 303008/.

The contact owned a 2023 Tesla Model Y. The contact stated that while driving at 15 mph and while making a right turn, the auto-pilot had engaged independently. As a result, the vehicle steered off the road, over the sidewalk, and into a resident's lawn. The vehicle had driven up the property's pavement stone and crashed into a tree where it came to a stop. A police report was filed and there were no injuries reported. The vehicle was towed to a tow lot. The insurance company deemed the vehicle totaled. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 4,400.

Bought this Model Y lease and had it delivered from jacksonville to miami after sales guy convinced us from getting the 2024 model since this one was cheaper and was a long range (I wonder why). On that same night, I took the car to the gym and coming back, it shut down on me on the middle of the road. (screenshots of the error attached). On Friday the 2nd, Model Y shut down on my wife entering her aunts complex picking up the kids. Same day wife was driving on a 3 lane main road and the car shut down on her in the middle of the road with cars passing by. Model y made us get out the vehicle and re-enter the vehicle multiple times putting us in danger, not to mention the abrupt stop could’ve been worse if this was on the highway and/or god forbid an accident. Took car to service and in 1-day Tesla claims the inspected and replaced the inverter and everything should be up to code. I told them that my wife and I don’t feel comfortable driving the same vehicle. They say “they completely understand where I’m coming from and that the vehicle is now performing as designed. And I’m more than welcome to pick up the car”.

I brought the car home after purchasing and came back out to the car in the garage, a notice appeared on the screen and the car shut down locking me in. I had to call Tesla who instructed me to use the manual release on the door to get out. This occurred on the first day of ownership and had to be towed to Tesla for repair the next day. From my understanding looking online one of the parts that was replaced (pyrotechnic battery disconnect - please refer to attached repair invoice) was involved in a Tesla recall earlier in 2023. I view this as a safety concern and am fortunate such an event occurred while parked in my garage and not while driving.

I hit a rock at approximately 35 mph that got projected under my car and caused a bad leak in the battery coolant system. Received a low coolant warning about one minute after the incident. The alert indicated that the car was safe to drive but to schedule service ASAP. Tesla instructed me to drive to the local SC that is 15 min away when though enough coolant had leaked to render the user display black. I had no turn signals, no speedometer, nothing except the ability to move the car. Tesla alerted me the next day that the damaged occurred at a poorly protected point where the coolant lines connect to the hv battery and that the battery with less than 20k miles needs to be replaced. As a result, they discharged the energy from the battery to avoid a “thermal event”. In doing some research, I discovered a number of documented cases of similar failure due to the fact that a plastic part is used to protect this critical area and is known to break and not offer ample protection to the coolant lines and front drive system. I’m very concerned that had this occurred on the highway and I continued to drive that a “thermal event” would occur and put me in grave danger of a vehicle fire. This area is too critical for proper vehicle operation and safety around high voltage components to use plastic parts to protect them. I also discovered that earlier model model 3s used a heavy cloth for this role before changing to the plastic version.

We pulled over on a street to unload our car and a system update started. Our car was unable to move for over an hour. We were in a traffic lane. We reached out to Tesla and the said that this was expected behavior and there was nothing they could or would do.