Table 1 shows one common air bag related problems of the 2020 Toyota Avalon.
| Problem Category | Number of Problems |
|---|---|
| Air Bag problems |
To whom it may concern, I am filing this complaint to report right Toyota in scottsdale, arizona, and Toyota motor corporation for their mishandling of a critical airbag safety recall (23ta15) on my 2020 Toyota Avalon hybrid. The lack of transparency, misleading information, and failure to provide a remedy has left me with a vehicle that is unsafe to drive and has caused significant financial hardship. 1. Right Toyota never informed me of the recall, despite multiple service visits throughout the year. I only discovered this issue through my insurance company in August 2024. 2. I scheduled service appointments with right Toyota on August 23rd and October 15th, 2023, after learning about the recall. Each time, I was told that there was no remedy available, and I was not offered any alternative solutions or a loaner vehicle. Toyota’s brand engagement team later confirmed that a remedy for my specific vehicle is not expected until March 2026. 3. I called right Toyota back after the manufacturer told me the dealership was meant to solve this issue by offering me a loaner vehicle or buying my car off me. I spoke to jason murdoch who informed it was preposterous to think they would offer me a loaner vehicle until 2026 and that the only option he could offer is buying my car off me 8k negative on what I still owe on my car loan. He told me the dealerships hands were tied unless NHTSA or the manufacturer gave specific instructions for me. 4. I have since relocated to hawaii, where I cannot use the vehicle due to safety concerns. I am still making loan payments on a car that I cannot drive, and right Toyota’s refusal to offer any assistance has placed me in a difficult situation. I request that Toyota and right Toyota either: repurchase the vehicle: take back the vehicle and pay off the remaining loan balance. Provide an immediate solution: if repurchasing is not possible, arrange for a free airbag repair or provide a rental vehicle until the remedy is available.