Front Seat Head Restraint Problems of Toyota Avalon

The passive restraint headrest has become a liability the passive restraint headrests are set at such an angle that if I sit correctly in the seat (back/shoulders against the seat back) my head is positioned so that my eyes are aimed at the floor and not at the road. I've adjusted the height of the headrest to try to accommodate this, but no correction can be made. The result is pain in my neck and back while driving. In order to correct the angle and alleviate the pain felt while driving and after, I have removed the headrest, turned it backward, and reinstalled it. Doing this is the only way that I can drive for any distance and not have pain. The passive restraint headrest is a liability.

See all problems of the 2012 Toyota Avalon 🔎.

The contact owns a 2010 Toyota Avalon. The contact stated the head restraints on both front seats were severely tilted forward making it impossible for the seat occupants to sit all the way back in the seats. The vehicle was taken to an authorized dealer where the contact was informed that the head restraints were operating as normal. The manufacturer was also notified and informed the contact the head restraints were operating in the manner in which they were designed. The manufacturer did not provide any assistance. The vehicle was not repaired. The failure mileage was 100 and the current mileage was 1,300.

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The contact owns a 2008 Toyota 4runner (na). The contact stated that the active head rest safety system did not activate when the vehicle was rear ended. The dealer stated that there was never a head rest safety system installed in the vehicle. The contact stated that according to the manufacturer's documentation, all 2008 Toyotas should have the feature installed. The driver sustained neck and back injuries and the front seat passenger sustained injuries to the arm, neck, and back. As of November 19, 2007, the manufacturer had not returned any phone calls. A police report was filed. The speed was unknown. The failure mileage was 2,100 and current mileage was 2,750.

See all problems of the 2008 Toyota Avalon 🔎.