Side/window Air Bag problems of the 2009 Toyota Matrix

Six problems related to side/window air bag have been reported for the 2009 Toyota Matrix. The most recently reported issues are listed below.

1 Side/window Air Bag problem

Failure Date: 05/01/2017

Takata recall I received a recall notice months ago (although letter was not dated making it more difficult for the customer to track lack of progress- hence date below is a guesstimate. The letter (attached) notified me that the passenger side air bag was defective and dangerous. The letter said that Toyota was seeking a remedy and in the meantime I should not use the front passenger side. I have heard nothing since. So I have effectively been denied full use of my car for months. This is not reasonable. My elderly mother is coming to live with me. I need use of the passenger seat. Is Toyota prepared to pay for a rental or offer some other compensation?.

2 Side/window Air Bag problem

Failure Date: 05/01/2017

Takata recall Toyota motor corporation USA sent me a notice falsely claiming that the parts to fix my passenger side airbag were in stock. I called the dealer on 5/1/2017 and told them I wanted to get this recall done. I told the dealer the model and year of my car. I was told to bring the car in. When I arrived at the dealer, I was told that they did not have a part in stock that was necessary to perform the recall repair. The dealer further stated that the part was on back order and they did not know when it would come in. I called the Toyota motor corp USA national hot line for the recall and asked when the part(s) would come in. The representative did not know. I was put on hold while the representative called the dealer. When the representative came back on the line, she stated the she spoke to the dealer and the dealer said the parts(s) order was not in stock at the place that they were submitting the order to and that he did not know when the part would be delivered to the dealer. Because of the above statements I believe that Toyota motor corporation knowingly sent out a recall notice stating that the parts were available when they were not in stock. I would like to request that an investigation be instigated to determine how many notices were sent out to vehicle owners saying that parts were available when their were either not enough parts in stock to fulfill the notices that were sent out and or the parts were not in stock at the time the notice was sent.

3 Side/window Air Bag problem

Failure Date: 07/27/2016

Takata recall passenger side air bag. Received notice in Jul;y 2016. It is now March 2017. Advised not to allow any passenger to ride in the front passenger seat. This is a terrible inconvenience. After 8 months Toyota should make the remedy a priority. This is unacceptable.

4 Side/window Air Bag problem

Failure Date: 07/27/2016

Takata recall 16v-340: I was notified by Toyota that my vehicle was subject to the takata airbag recall for passenger side airbags 3 months ago. The dealer indicated that a replacement part was not yet available and was unable to give me an estimated timeframe in which it would be available for replacement. I am concerned about the safety risk. The Toyota notification indicated that if I believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time frame, I may submit a complaint to NHTSA via this site, and so am doing so. Toyota is responsible for ensuring that vehicles meet safety standards and that when a safety concern is identified it is addressed in a timely and responsible manner. The manufacturer has failed in this regard. It is unreasonable to ask vehicle owners to operate the vehicle without a passenger in the front seat until the manufacturer can get around to fixing the problem.

5 Side/window Air Bag problem

Failure Date: 06/09/2016

Takata recall, last June 2016 Toyota let us know the passenger side air bag was a takata air bag but has done nothing to fix the problem. We called Toyota of orange 4 time seance we received the notice the last time we where told to get an attorney by the receptionist. If serious death or injury can be caused why doesn't Toyota of orange take the matter more seriously. Being told over and over there is no fix at this time, or as I said above " get an attorney". How dose Toyota motor sale called there notice important safety recall (interim notice) and there dealership dose not take the matter serious. This is important to me and my family, but not to Toyota motor sales or Toyota of orange.

6 Side/window Air Bag problem

Failure Date: 06/20/2009

I was traveling at eastbound at 25 mph and entered a controlled intersection in manitowoc, wisconsin. A motorcyclist traveling northbound approaching speeds of 60 mph ran a yield sign and t-boned my 2009 Toyota Matrix s 5 spd manual in the back passenger door and back quarter panel. The force of the impact spun my Matrix 180 degrees so I ended up facing westbound at the curb. The passenger-side curtain airbag deployed. However, the driver's side curtain airbag failed to deploy and I ended up with a mild head injury and a sprain/possible dislocation of my left shoulder from where I struck the inside of the vehicle. My concern is why the driver's side airbag curtain failed to deploy when I was t-boned by a motorcycle at 60 mph turning my car 180 degrees to face the opposite direction I was traveling. In my opinion, based on the impact, my side curtain air bags should have deployed as the direction and force of the impact would obviously force my body in the same direction, north, into the side of my car; the same direction the motorcycle was headed. The failure of my driver's side curtain airbag deployment led to a head injury and a shoulder injury; possibly a dislocation of my shoulder. I am awaiting the radiologists review of the x-rays taken today at aurora health care center on reed avenue in manitowoc, wisconsin. Toyota should take my concerns seriously and investigate the air bag systems in their 2009 Matrix models.




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