Electronic Stability Control Related Problems of the 2017 Toyota RAV4

Electronic Stability Control problem

In may, this vehicle was involved in an accident where this vehicle rear ended another vehicle causing major damage to both vehicles. This accident occurred in a 4-lane highway; hwy 60 in phoenix. Prior to the accident, there were no error messages or indicated malfunctions. The car was maintained as recommended by the manufacturer. Immediately upon impact, two error messages were displayed on the dash:h airbag system malfunction and an awd malfunction 2wd mode enabled. I found this very disturbing as I can't believe the airbags didn't deploy upon impact. As a result, my daughter suffered from a concussion, neck pain, and her knee suffered injury by slamming into the dashboard. Our insurance company, liberty mutual, was contacted that evening to report the accident. The next day, I filed a claim with Toyota regarding the error messages and the lack of airbag deployment. A third party retrieved the �black box� from the vehicle and presented a report to Toyota. Toyota claims that the third party determined that the vehicle was operating properly and the airbags should not have deployed. My insurance doesn't believe this to be a true assessment, nor do I. I asked Toyota how to have this escaped to the next level for further review and was told that I had no options available to me. Meanwhile, the car has been repaired however, the airbag icon will not leave the dash and the car repair shop will not release an unsafe car to me. Someone is being reasonable. I'm concerned that the airbag system wasn't working prior to the accident causing the airbags to not deploy and is now indicating that the car is unsafe to drive. Meanwhile, I am stranded in phoenix, az because I still do not have a vehicle in which to move my daughter home to n. C. Photos and reports are attached for your review. The file from the black box was too large to upload.