Hatchback/liftgate problems of the 2010 Toyota Sienna

The contact owns a 2010 Toyota Sienna. The contact stated that on occasion the rear hatchback door would not close with the electronic remote or manually. The vehicle was taken to the dealer several times for the failure, however, the dealer was unable to duplicate the failure. The dealer replaced the sensor strip and re-initialized the remote, but the failure was not corrected and the rear hatchback door would still intermittently not close. The vehicle was taken back to the dealer and they advised that they could not replace any additional parts. The vehicle was not repaired. The failure mileage was 30,000 and the current mileage was 34,000.

While loading my kids at a parking lot, we opened the rear hatch with the remote control, it opened completely and when one of the kids was putting his stuff in the back the hatch started to close to the point in which it wouldn't stop. My wife and I had to hold the hatch to not let it continue closing with my kid in the way. The hatch continued to push down and pressing my kid. After a few seconds of pulling the hatch up, finally it came back and opened again, just to then close again by itself with no apparent reason. There were no injuries, just a good amount of stress for the 10-15 seconds of the incident.

2010 Toyota Sienna rear liftgate automatically closes on occasion without pushing the key fob or the interior button. It has occurred 5 times in the last 2 weeks. No one has been hit by the door yet because we are aware of it happening. I will be contacting the dealer tomorrow. No other action has been taken.