Labels problems of the 2011 Toyota Sienna

The tires on my van have excessive wear and need to be replaced after only 20,000 miles. I installed a hitch on the car myself shortly after purchasing the vehicle and used it to tow. I received a safety recall notice from Toyota for my 2011 Sienna awd minivan that reads "the tire and loading information placard does not state the correct vehicle capacity weight as the rated load for the combination of cargo and occupants. Incorrect information on the vehicle placard may lead to tire overloading and possibly cause tire failure, increasing the risk of a crash. " it goes on to say "based upon this information Toyota has determined that the following actions will brin your vehicle into compliance with the applicable requirements: replacement of the factory installed tires with new extra load tires. " it also says ". . . The dealer will replace the tires and label/placard noted above at no charge to you. " I spent over 90 minutes at the dealer and 20 minutes on the phone with Toyota. They refused to honor their recall because the hitch on the car was an after-market hitch and not installed by Toyota. I fail to understand why they are not honoring their recall and their offer to replace the tires simply because the hitch was not purchased through Toyota.

The contact owns a 2011 Toyota Sienna. The contact received the recall notice associated with NHTSA campaign id number 11v560000 (equipment:other:labels). The contact followed the instructions listed in the recall notice, but the manufacturer was yet to respond. The manufacturer was notified and stated that the contact would have to wait until later in the year for the correct labeling information to become available. The contact was also advised to take the vehicle to an authorized dealer. The dealer was unaware of the recall and could not assist. The manufacturer then advised the contact to wait until labeling information was sent out to consumers. The failure mileage was 21,000. Updated 08-09-12 the consumer was advised on 07/24/2012, by Toyota corporate office, that there is no remedy for this recall notice and no eta. Updated 08/09/2012.

The contact owns a 2011 Toyota Sienna. The contact stated that he received notification of NHTSA campaign id number 11v560000 (equipment:other:labels) and took the vehicle to the dealer for repairs. The contact stated that the remedy stated that the manufacturer would notify owners of the recall and provide a remedy when one had become available. The remedy was for owners to receive a corrected placard along with a revised owner’s manual that stated that the actual weight of the vehicle, at no cost to the contact. The contact was displeased with the recall remedy and stated that instead of mailing a “corrected” manual to owners, the manufacturer should repair the vehicle so that it would match the weight stated on the place card and in the owner’s manual. The contact had not experienced a failure. The current mileage was 12,000.