Structure Problems of Toyota Venza

The contact owns a 2010 Toyota Venza. While beginning to driving the vehicle, it suddenly accelerated without warning. The contact depressed the brake pedal, but the vehicle did not reduce speed. The contact downshifted into neutral and turned off the engine. The contact coasted to a stop light intersection, but the vehicle did not come to a complete stop. The vehicle stalled on its own. The vehicle was towed to the dealer where it was diagnosed, but a failure could not be found. The service representative informed the contact that there was a faulty floormat installed. The vehicle was not repaired and the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

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This is not a complaint; just a question. I hope that you can point me in the right direction. I purchased this 2012 Toyota Venza from a dealer who claimed excellent safety ratings. But I see that the 2012 Venza passenger frontal crash rating is only 2 star. I returned to the dealer who told me that my car was made after the safety was improved (it is listed as 4 star for the 2013 model), but could not support his claim that my car was 4 star rather than 2 star. This is important to me as I carry my grandchildren and would not accept a 2 star rating. I called Toyota customer care to find out if this VIN was before or after the safety improvements were made and they could not answer the question, and would not refer me on to someone who could. Can you determine if this car has a 2 star or a 4 star frontal passenger side crash rating (or refer me to someone who could find out)? I would greatly appreciate this help - otherwise I will be forced to sell this car. My thanks in advance.

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