Sensing System Problems of Volkswagen Atlas

The contact owns a 2018 Volkswagen Atlas. The contact stated while driving at low speeds downhill, the vehicle stalled. Additionally, the vehicle stalled randomly while near objects in the road when the collision avoidance feature engaged without warning. The contact called the local dealer where the collision avoidance feature was disabled remotely. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 28,000.

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The contact owns a 2019 Volkswagen Atlas. The contact stated while driving approximately 30-35 mph, the vehicle inadvertently stalled but remained in motion. The warning message "there is someone in front of you" appeared on the instrument panel. The contact stated that the vehicle restarted on its own and she was able to drive to her destination. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. On another occasion while driving at an undisclosed speed, the vehicle decelerated independently and the message "there is someone in front of you" appeared on the instrument panel. The contact also stated that the air bag warning light illuminated once, and the rear-view camera screen would inadvertently go black. The vehicle was taken to a second the dealer the autobarn Volkswagen of countryside auto service (6161 joliet rd, countryside, IL 60525) who informed the contact that they could not duplicate the failure. The manufacturer was made aware of the failure and referred the contact to the dealer for a diagnostic test. A case was opened. The vehicle was not repaired. The approximate failure mileage was 13,000.

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