Other Fuel System Pump problems of the 2011 Volkswagen Jetta - part 2

55 problems related to other fuel system pump have been reported for the 2011 Volkswagen Jetta. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2011 Volkswagen Jetta based on all problems reported for the 2011 Jetta.

36 Other Fuel System Pump problem

Failure Date: 10/03/2013

Brought to dealer to diagnose service engine light, code p191, and once p087. I get diesel at the same station whenever possible. These errors started occurring shortly after getting a full tank of diesel at a different station. Dealer concluded that high pressure fuel pump failure was imminent. Engine stalled on the way home and failed to restart. Fuel system was replaced. Car again works satisfatorily. How much life (miles) can I expect this time around? are there any proven preventive measures?.

37 Other Fuel System Pump problem

Failure Date: 09/04/2013

While driving I suddenly lost all power to the engine of my 2011 Jetta tdi. Under warranty I had my car towed to the vw dealership. I was told the entire fuel system was destroyed by the high pressure fuel pump, and it was possibly be due to the diesel I used, being dirty or otherwise contaminated. I had all my receipts for diesel fill-ups from the same station, and it was listed on the vw. Com website as a location for diesel. The tank was supposedly emptied and filtered during the repair and I was not informed of contamination. On reading further I note that many tdi owners have had the same problem with no acknowledgement from vw that this is a fuel pump problem, not a customer misuse of diesel fuel. This is a potentially dangerous situation. I was starting out from a red light and was able to steer the car to the right lane and then the shoulder. The danger on a busy roadway could be lethal. Read edmonds. Com and other Jetta owner blogs and note the exact same incidents occurring. With the exploding interest in diesel cars for fuel economy, this situation needs evaluation.

38 Other Fuel System Pump problem

Failure Date: 07/08/2013

While driving on the freeway, the glow plug light began to flash and a "service engine now" indicator lit. At this time, the car entered limp mode and power was greatly reduced. I decided to drive straight to the dealer to drop it off. Over the next few minutes the car produced less and less power (a feeling akin to running out of gas, but there was still 1/2 tank of diesel in the car) until it died and would not restart. No other warnings, no other drivability cues, just a dead car on the freeway unable to be started or moved. This could have been extremely dangerous/possibly fatal had I not been lucky enough to force my way to the shoulder before the car completely gave out. So to sum up - one owner (purchased new) diesel Jetta; car maintained by dealer at appropriate intervals. Fueled at pretty much the same three stations for much of its life, never had a non-diesel pump anywhere near it; driving perfectly one minute, five minutes later, a dead car. It has been towed to the dealer today, from the symptoms it sounds like the notorious high pressure fuel pump (hpfp) has catastrophically failed.

39 Other Fuel System Pump problem

Failure Date: 06/24/2013

The contact owns a 2011 Volkswagen Jetta sports. The contact stated that while driving approximately 70 mph, an unusual wire symbol warning icon illuminated on the instrument panel in addition to a reduction in engine power. After driving 30 additional miles, the engine stalled without warning. The vehicle failed to restart and was towed to an authorized dealer for diagnosis. The technician stated that the high pressure fuel pump failed. The vehicle was repaired. After the repair was performed, a different unknown warning indicator illuminated. The vehicle was in the process of being repaired. The manufacturer was notified of the problem. The approximate failure mileage was 109,000. The VIN was unavailable.

40 Other Fuel System Pump problem

Failure Date: 06/11/2013

While driving 65 mph the vehicle began to sputter. The glow plug coil light began to flash and the car stalled while on the interstate. Tried to move immediately to the shoulder almost causing an accident at high speed. Turned the key off and restarted the vehicle and the check engine light stayed on. Drove it back to the dealership under very reduced power. The dealer had just completed my 40,000 service only hours before. Now being told that the high pressure fuel pump and one of the injectors is bad. Claiming bad fuel but that is not correct. Have only burned high quality diesel in the vehicle and had all services done. Appears that this is a recurring problem on these cars and it's amazing someone has not been hurt. Vw needs to issue a recall on this problem. The estimate to repair is $10k and it's not covered by warranty.

41 Other Fuel System Pump problem

Failure Date: 05/30/2013

I was driving along and the power dropped to almost nothing. Before I could get to a safe stopping point, the engine died. I had it towed to the dealership. They diagnosed it with a failed high pressure fuel pump(hpfp). If it had been out of warranty, it would have cost $6000 to repair. If this would have happened in the middle of a 4 lane expressway, I don't know what would have happened.

42 Other Fuel System Pump problem

Failure Date: 04/20/2013

While driving in traffic the vehicle lost power. Before it could be pulled off the road to safety, the engine died completely. The passengers had to get out of the car and push it across the road and into a parking lot. The cause of the incident was a catastrophic failure of the high pressure fuel pump. Proper maintenance and fueling of the vehicle had been rigorously followed on this vehicle. The owner is a mechanical engineer and diesel engine enthusiast.

43 Other Fuel System Pump problem

Failure Date: 03/21/2013

The contact owns a 2011 Volkswagen Jetta tdi. The contact stated that while driving 30 mph, the vehicle stalled and the check engine warning lamp illuminated. The vehicle was taken to the dealer. The technician diagnosed that the fuel pump exploded due to fuel contamination and as a result, the fuel pump needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 20,000.

44 Other Fuel System Pump problem

Failure Date: 02/01/2013

38,875 miles - total collapse of the fuel line due to an internal failure of the tank fuel pump (hpfp). Vw dealer inspected and found metal in the fuel system. Vw dealer tested the fuel in my tank and it showed clean diesel fuel with no contaminants. Vw paid dealer to replaced fuel system components & cleaned tank, unit in tank & hard lines. Adapted injectors,bleed fuel by stem and tested. I've retained records, communication, and sample of gas in tank at time of collapse. One problem after another with vehicle.

45 Other Fuel System Pump problem

Failure Date: 12/19/2012

I had just exited the highway, when the engine died at 35 mph. The car would not restart afterwards. The dealer indicated that the fuel system was contaminated with metal shavings. This appears to be another case of failure of the high pressure fuel pump with the 2. 0 tdi engine. Only diesel fuel has *ever* been used in the vehicle. As per vw's TSB, the dealer tested the fuel and indicated that it was ok. Vw covered the replacement of the entire fuel system under warranty. Otherwise, this would have cost approximately $10k.

46 Other Fuel System Pump problem

Failure Date: 12/10/2012

Tdi diesel Jetta with 30,000 miles by original owner was being driven 35 mph city secondary streets, vehicle abruptly lost power. Coasted to side of road. Police were called, they ascertained that location was safe enough until tow. Towed to dealer. Dealer said fuel pump had failed. Vehicle had been to dealer a few days before for 30,000 mile service. Diesel fuel almost always purchased at same 3 yr old busy station, and car was running on same tank of fuel as when it was serviced. There was no warning of problems, no hesitation, no loss of power, no warning lights before total shutdown of engine. On a freeway, this could have been very dangerous.

47 Other Fuel System Pump problem

Failure Date: 11/02/2012

The contact owns a 2011 Volkswagen Jetta. The contact stated that while the vehicle was at the dealer for routine maintenance the engine warning light illuminated. The dealer performed a diagnostic; the failure was located at the fuel pump filter. The dealer advised that the fuel used contaminated the fuel pump filter with dibris. The fuel pump was replaced, however the failure was not corrected; the engine light illuminated and the vehicle made a loud noise while driving. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and the current mileage was 20,200.

48 Other Fuel System Pump problem

Failure Date: 10/24/2012

Jetta tdi high-pressure fuel pump & fuel line blow-out; stalling of engine.

49 Other Fuel System Pump problem

Failure Date: 10/09/2012

Never received the recall notice for leaky fuel lines by my local dealer. My car developed a leak and almost caused a crash as it shut down while driving down the road. I am furious as I now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? this car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer I don't believe these cars are safe or dependable to drive and it's brand new! I think vw has done a horrible job and I don't want to ever buy a vw again.

50 Other Fuel System Pump problem

Failure Date: 09/27/2012

Morning rush hour traffic in new orleans (center lane) when glow plug light started flashing and no power to change lanes. At this time, trying not to get run over, I managed to get over and coast to an off ramp into the lower 9th ward(scary). Car was dead and would not start. Brought to a dealership and was told it would be 1 week before it could be looked at it. Not knowing if it was covered under warranty no rental was given and had to be picked up by wife, 100 miles away. One week later was notified the high pressure fuel pump had failed and extended warranty would cover the cost for $109 bucks. It's amazing how I bought the extended warranty and a major part goes out and I got no rental and it's going to cost me money. Vw doesn't stand behind their product. End result from owning a vw tdi, getting run over at 5 a. M in the morning, being stranded in the lower ninth ward of new orleans for 3 hours scared to get out of car, ride with wrecker for 1 hour to dealership, no rental car to get back to work, wait for 1. 5 hours for family member to come get me, wait for 1 week to be told the repair cost would be @7k and a remanufactured part would be put back, cost of $109 for warranty, another weeks wait for repair and best off being stuck with a car that has no trade in after anyone checks carfax. While being stranded and checking internet find out vw is having major problems with this and it could have been prevented with a recall.

51 Other Fuel System Pump problem

Failure Date: 09/21/2012

I was driving on the expressway at night during traffic hours when my engine malfunction light started flashing. I was doing 50mph when my engine shut off. I was in the middle lane and traffic was flying by me on both sides of my car so I was afraid to get out the vehicle. Lucky for me a tow truck seen me in distress and helped get me and my car off the expressway. I took my car to the dealership and they told me it was the high pressure fuel pump disintegrated and sent metal shards throughout the entire fuel system. Vw tried to accuse me of putting regular gas in a low diesel fuel engine. But I had my receipts for proof. Vw needs to investigate further. Since a vehicle shutting off during traffic hours is a safety hazard. If the tow truck hadn't seen me when he did the results might have been fatal.

52 Other Fuel System Pump problem

Failure Date: 09/18/2012

2011 Jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. Car stalled and would not restart and had to be towed to dealer. This is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. Nhtsa says in concluding statements dated 12/21/12 that (NHTSA recall no. 11v-490) ¿¿the action taken by Volkswagen is sufficient to resolve the issues raised by this investigation. I can assure you that the defect remains and is potentially a serious safety issues as the car suddenly stalls while in motion. As this is the second replacement of the fuel system the defect remains a problem and the consumer is exposed to not only safety issues but high costs in repair at $10,000+ if the car is not under warranty. The trend is continuing with 2012 tdis as well. Please force vw to address this issue as I now have an unsafe car.

53 Other Fuel System Pump problem

Failure Date: 09/07/2012

A warning light came on, and the engine began performing poorly at 75mph on a busy highway. Slowing to exit about a mile further, the engine abruptly stalled and quit on the off ramp. The repair report indicated that it was an internal high pressure fuel pump failure. It caused metal pieces to spread throughout the fuel system. The total for parts only was $4445. Problem is being blamed on fuel quality in the us.

54 Other Fuel System Pump problem

Failure Date: 09/04/2012

The contact owns a 2011 Volkswagen Jetta tdi. The contact stated that while the brakes were depressed the check engine warning light illuminated and the vehicle stalled. The vehicle was towed to the dealer who diagnose that the fuel pump needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure was 16,690 and the current mileage was 16,700.

55 Other Fuel System Pump problem

Failure Date: 05/14/2012

On may 14, 2012 while driving home from work on California I-15 north. I was stuck in traffic around the tamecula area, and traveling 15-20 mph to due to the traffic. I stopped my vehicle because traffic stopped. Traffic began to move once again, I pressed the accelerator and my vehicle began to move once again. When I reached 15 - 20 mph, my vehicle suddenly started to lose power and slow down. I receive a orange blinking amber light on my dash console. I down shift, and pressed the accelerator once again and vehicle produced little power. I referenced the blinking orange amber light in owner's manual and the manual stated the light meant "engine malfunction" and to contact dealer immediately. I as proceed on I-15 north, when I had to travel up a hill, the vehicle begin to decelerate even if I down shift. The next morning may 15, 2012 I took the vehicle to the local Volkswagen dealership to diagnose the vehicle. Later that after noon, I was contacted by the dealership stating the fuel sensor had gone bad and needed to be replaced. The dealership replaced the fuel sensor and I picked up the vehicle on Thursday may 17, 2012. On Friday may 18, 2012 I drove the vehicle to work. On the way home, around the same area on the I-15 north tamecula city limits. Again my vehicle experienced the same malfunction as before, lost of power, lost of acceleration, and blinking orange amber light. I stopped the vehicle turned it off and back one I proceeded to go, and 20 miles later received the blinking orange amber "engine malfunction" light and "check engine" light. I took the vehicle to the dealership on the may 19, 2012 and later that day was told the fuel sensor and fuel pump had go bad. It is may 29, 2012 and the dealership still has the vehicle. Dealership unable to determine the problem, and how to fix vehicle. Vehicle was purchased brand new in August 2011.



Safety Ratings of Jetta Cars
Fuel Economy of Jetta Vehicles
Jetta Service Bulletins
Jetta Safety Recalls
Jetta Defect Investigations