Air Bag Light On problems of the 2012 Volkswagen Passat - part 2

My family and I were finishing up our food shopping and loaded the car and started driving off and when I went to make a turn to exit the parking lot something in the steering wheel "popped" and the airbag light immediately followed. Being mechanical in nature I assumed the clockspring but never imagined that it would fail with so little miles or at all for that matter. I called vw and took it in to have it diagnosed and the clockspring was the issue.

My spring clock broke on my vehicle. I can hear a clicking noise coming from the steering wheel as I turn. I airbag indicator light went on, my horn and controls on the steering wheel no longer work. It is a frightening feeling knowing that the airbags may deploy at anytime or not at all in an accident. Looking online to research the cost in replacing this piece, I have found that it is a very common problem.

Heard a clicking noise coming from the steering column while turning in a parking lot. When I started the car again the airbag light came on and none of the controls on the the steering wheel including the horn would work. After investigating online I found several complaints about this issue and discovered that many other owners are experiencing a failure the clock spring in the steering column at about 50,000-60,000 miles 9 I had about 58000 at the time). After discovering that an investigation was started here just days before mine failed I contacted the dealer. I was told that they were not aware of the investigation or the issue. . . . However they were able to quickly tell me it would cost about $700 to fix, and if vw issues a recall later I could try to get it refunded from corporate at that time.

Upon pulling out of my driveway and turning the steering wheel there was a cracking noise and then the air bag light went off with an airbag error. At which point all mechanisms within the steering wheel stopped working. After taking the car to the dealership it was determined that the steering wheel clock spring broke, because of this the airbag, horn and other steering wheel mechanisms are not functional without repair. Further research online shows that this has consistently broken on other 2012 Volkswagen Passat between 50k and 60k miles on it. I further addressed my concern with Volkswagen customer cares to ask why there has not been a recall on this part, they indicated that not enough customers have submitted claims. Because this fails/breaks at this mileage it is outside the standard warranty, there is "nothing they can do about it. " I requested to speak to a manager multiple times, and was told I would have to wait 24 hours. It's unfortunate that Volkswagen doesn't care about the safety of their customers, and has not addressed this problem with a recall.

Tl the contact owns a 2012 Volkswagen Passat. When the vehicle was started, the air bag indicator illuminated and the vehicle lost power. The vehicle was taken to ontario Volkswagen (701 south kettering dr, ontario, CA, 91761) where it was diagnosed that the clock spring was out of warranty. The manufacturer was made aware of the failure and stated that the warranty expired. The vehicle was not repaired. The failure mileage was approximately 80,000.