Frontal Driver Clockspring/spiral Cassette problems of the 2014 Volkswagen Passat

The contact owns a 2014 Volkswagen Passat. The contact stated while reversing out of a parking spot, she heard an abnormal snapping sound coming from the steering wheel. The steering control buttons and the horn ceased to operate as designed. Additionally, the driver's side air bag warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the clock spring had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same diagnostic was provided. The dealer informed the contact that the vehicle could not be repaired under NHTSA campaign number: 15v483000 (air bags) because the mileage had been exceeded. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2014 Volkswagen Passat. The contact stated that the control buttons on the steering wheel were no longer operable and the horn would fail to honk when engaged. The air bag warning light was illuminated. The vehicle was taken to a Volkswagen certified independent mechanic where it was diagnosed that the clockspring needed to be replaced; however, the part was not available. The vehicle was not repaired. The dealer was notified of the failure and informed that the part for repair was not available. The contact referenced NHTSA campaign number: 15v483000 (air bags). The manufacturer was notified of the failure but informed the contact that they could not cover the repair due to the vehicle mileage and the part was not available. The failure mileage was approximately 118,000.

The contact owns a 2014 vw Passat se 1. 8l auto federal. The contact stated that while she was driving her vehicle, and after turning at an intersection , she heard a sound as if the spring in the steering wheel had broken. The contact stated that once she parked and restarted her vehicle there was no operation on the steering wheel. The contact stated the buttons , horn , nor air bag were operating. The contact stated that her air bag light was illuminated at that time. The contact stated that she has not contacted the manufacture ,nor dealer as of yet. The failure mileage was 110,000.

The contact owns a 2014 Volkswagen Passat. The contact stated that upon start of his vehicle, the airbag warning light had illuminated on the instrument panel. The contact had initially taken the vehicle to an independent mechanic where he was informed that his clock spring was defective. The mechanic then called the dealer and was given an estimate for the cost of a new clock spring. The contact then took the vehicle to a second independent mechanic who informed him of NHTSA campaign number: 15v483000(air bags) and referred him to the manufacturer. The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.