Automatic Transmission Torque Converter Problems of Volkswagen Routan

The contact owns a 2011 Volkswagen Routan. While driving 40-50 mph, the engine stalled and the battery appeared to have failed. The engine stalled while driving on the highway. The contact pulled the vehicle over to the side of the road. The contact turned off, restarted the engine several times, and the vehicle was able to operate normally. The vehicle was driven to the contact's residence. The contact also experienced the failure eight months ago. The vehicle was driven to the dealer (rusty wallis, 12635 lyndon b johnson fwy, garland TX 75041) where it was diagnosed that the torque converter was faulty. The dealer paid for another diagnostic test at hendricks Volkswagen (5010 state hwy 121, frisco, TX 75034) where it was diagnosed that the torque converter, totally integrated power module, two cam shaft sensors, and the torque converter solenoid were faulty. The manufacturer was contacted at 1-800-822-8987 and did not assist. The VIN was unknown. The failure mileage was 80,000.

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Engine light on. Need to replace torque converter and valve body, sealant, and tran fluids.

Transmission slipping. My 2011 Volkswagen Routan sel had only about 64,800 when I started to get a check engine light which was diagnosed as a torque converter clutch solenoid error. I had this diagnosed by my local mechanic, autozone, advanced auto parts and aamco. I called my vw dealer who told me that because my vehicle was out of warranty of 60,000 miles, I had to pay $180 for a vehicle diagnosis on top of repair costs which could be up to $3,500 or more depending on their findings. I understand that although my vehicle has the vw emblem on it, it is essentially a Chrysler minivan on a Volkswagen shell. I really need to get this fixed as I am experiencing much lower mpg per fill up and degraded highway acceleration/speeds. I am reporting this in hopes that there are other reports of incidents similar to mine so we can get more favorable resolution from the manufacturer in the form of a recall or other fix that could help consumers like myself save hundreds to thousands of dollars.