Power Train Problems of Volkswagen Routan - part 1

The contact owns a 2013 Volkswagen Routan. The contact stated while driving at various speeds, the vehicle would suddenly shut off. After restarting the vehicle, the vehicle operated normally. During the failure, no warning lights were illuminated. The cause of the failure was not yet determined. The local dealer was contacted regarding the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 130,000.

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Several times in the last month the car has stopped running without warning. It just shuts off. This has happened in our subdivision travelling at 20mph and most recently on the highway travelling 65mph. The power steering, brakes, everything go dead when the car just turns off and this could cause a serious accident.

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On Thursday January 6, 2022, I took my car Volkswagen Routan 2012 to the service center because the check engine light went on and the engine revving. The service center took a week for diagnostic it, then they informed me on January 13, after charging me $180 that it needs a new transmission because it stuck in limp mode (see attached report). I asked the customer service to contact Volkswagen representative because this problem seems to be a manufacture problem, especially the car run less than 85000 miles and all maintenance service done on time with Volkswagen dealership. This mileages are considered very low to have a transmission problem with well maintained car. They took another three weeks to report me by phone that Volkswagen refused completely to take care or to share responsibility for this problem and they rejected my claim.   because the claim runs by the dealership “service center” on behalf of me, I asked their customer service representative to email me what is Volkswagen final decision and why?  three days later, the customer service told me by phone “it’s confidential” and they can not email me.

The transmission on our 2012 vw Routan has completely failed. The car will not go into gear and left my wife in a position where she was stranded in traffic. We are the original owners of this vehicle and have followed the recommended maintenance schedule. The engine in this vehicle is a Chrysler pentastar v6. (the vehicle was built as a joint venture between vw and Chrysler) according to online research Chrysler has recognized a “fatal flaw” in this engine and has extended warranty to customers in order to cover repairs beyond 100,000 miles. We only have 72,000 on our vehicle. I have spoken with vw north America, they told me to plead my case with Chrysler. I spoke with Chrysler and they told me to plead my case with vw. Neither company is willing to recognize that a total transmission failure at 72k miles is [their] responsibility. I am asking for the drivetrain warranty on our vehicle to be extended, due to the “fatal flaw” which has already been identified by Chrysler on the pentastar v6. Vw service is asking me to pay more than $6,000 to repair the vehicle.

The contact owns a 2013 Volkswagen Routan. The contact stated while driving 50 mph, he started to hear an abnormal sound. The contact stated that the check engine warning light was illuminated. The contact was able to continue driving to his destination. The contact stated that he replaced the intake manifold and the check engine warning light disappeared. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. The contact also called a second local dealer Volkswagen of st. Augustine (3235 us-1, st. Augustine, FL 32086:(904) 467-8880) and made them aware of the failure. The contact stated that currently the vehicle was shifting into gear incorrectly. The manufacturer was informed of the failure. The failure mileage was approximately 128,000.

While driving along my vehicle will shut completely off. This happens especially on bumpy roads. Sometime the vehicle will shut off right after starting the engine. The only way I can duplicate the problem is to turn the key completely off and restart the vehicle. This problem is very similar to the recall with the 2010 Volkswagens.

I own a 2011 Volkswagen Routan minivan and the ignition switch stops working I know there are a few recalls for this on the 2009 and 2010 years I call vw corporation and they said they can't help me just because there's no recalls on my vehicle the part they used in the previous years is the same that is damage in my vehicle so I don't think is fair and I would like to get some help for this thank you.

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The passenger side airbag cover are inflated , crack , bubble, look like the airbag may exploted. . I call vw and they say is it normal and not sale the part. 2009 Mini van. . ?? I really not think they change or overheating. . Getting words . . And yesterday from not wear the Routan not drive over 35 mph when my wife driving on the highway and check engine came , 4 code ,p0733,p0734, p0792. And almost a truck hit my wife. . I look on vw forums and it is common problem,, why this it not a recall with so many people complaining and problems. . Unsafe to drive.

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Tl-the contact owns a 2011 Volkswagen routon. The contact stated that the vehicle has trobl only starting consistantly and will sputter. The contact had the fuel pump replaced by an independent mechanic but the issue recurred. The contact took the vehicle back and they recommended that the tipm relay also needed to be replaced. The contact researched the issue and the manufacturer had issued a recall but his vehicle was not included. The dealer capital Volkswagen 3963 w tennessee st, tallahassee, FL 32304 (850) 692-5609 stated there were no recalls at this time on the vehicle. The contact will have the repairs done with an independent mechanic and not with the dealer for $20 part for a repair cost for over $1000. The faiklure mileage was 90,000. Tf.

2011 Volkswagen Routan engine will unexpectedly shut down during normal driving conditions, resulting in no engine power, no power steering and no power brakes. This occurs at any speed and in any driving condition from stationary idling up to highway speeds. This has occurred multiple times with this vehicle.

I was driving on I 66 in virginia and got stuck in traffic due to an earlier accident. Car went for about a mile in stop and go traffic, when suddenly the car started to rev up and jumped into gear to move forward. I thought maybe something was stuck, so I put into park and turned the engine off, and restarted it. It did it again after doing it for about 5 times, I was able to get over to the side of the highway. I called a tow truck and had it taken to my mechanic. He told me that I need a new transmission. My car had 135000. Miles on it. No warning lights at all came on. My mechanic had just fixed it two weeks before for the heater hose cracking after being replaced a year ago.

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Car won't go more than 50 miles per hour.

Around 108000 miles, my 2010 Routan automatic transmission started jerking into gears 2, 3, 4. Sometimes it shifts smoothly but more often it's hard enough to jerk all passengers while driving. I have tried eco mode with same results. Driving normal it seems to be worse than when speeding up quickly. 3rd gear is the worst and is hard enough to throw you forward causing you to swerve sometimes. It's the same results in town, on highway, and in stop and go traffic. Now has 129000 miles and getting worse. There are other times it feels like it didn't want to shift up and would over rev before shifting up. ## #vpic# 1 - check digit (9th position) does not calculate properly #vpic#.

Vehicle shuts off automatically while driving. No specific temperature outside, no specific time of day, just shuts off more then once while driving to locations.

Faulty transmission: the speed changes while driving for no apparent reason. The car has only 57000 miles mostly on city streets. Jerks are felt while driving.

We were driving the vehicle when all of the sudden it stalled! there is no check light on and when it does this we lost all power breaking and steering. This almost happened to us around an elevated corner luckily we had just past the curve when we lost all power. In reading this is a common problem on the town and country Routan grand caravan and all associated models. Something should be done due to the danger and potential risk to human life! we bought this van to keep our children safe not have to worry of it will loose power steering at 30 mph in a canyon corner!.

The contact owns a 2011 Volkswagen Routan. The contact stated that while driving at various speeds, the vehicle would suddenly begin to jerk and decelerate before stalling. The failure had occurred on multiple occasions. The vehicle was taken to gene langan vw located in raspberry, connecticut who diagnosed that the power control module was faulty and needed to be repaired. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 77,700.

Volkswagen Routan 2010 will turn off while in motion, on highway, street, or when stationary. Car is an automatic and will not adjust to the proper gear when driving. When in drive the car will act as if it is in neutral and roll backwards and will not kick into first gear. The electronic system never works properly and is constantly needing new batteries very few months. This car is unstable, unsafe, and unreliable! the Volkswagen Routan 2010 needs to be recalled immediately!.

The vehicle has only 85800 miles and when driving in the highway at about 75 to 80 miles, the vehicle loses power and may cause a bad accident. When driving in the city street, the vehicle does the same thing. It loses power.

Automatic transmission change of gears jerks the vehicle during 1-3 gears. In eco mode same jerking of transmission. Vw states it is a town and country problem that a Chrysler dealership must re-code the transmission.

Tl the contact owns a 2012 Volkswagen Routan. The contact stated that while driving at various speeds, there was a ticking sound coming from the engine. The vehicle was taken to street Volkswagen located at 8707 pilgrim dr, amarillo, TX 79119, who diagnosed that the engine fly-wheel was damaged and needed to be replaced. After replacing the fly-wheel, the failure continued. The dealer later replaced the engine head and fly-wheel however, the failure persisted. The vehicle was later taken back to the dealer who diagnosed that the engine was defective and needed to be replaced. The vehicle was no yet repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.

My complaint is a that my vehicle started out giving me problems getting started then got to the point the engine would just stop while driving and would not allow me to press the break to stop the vehicle. I found that chrystler had recalled the tipm in their vehicles and vw Routans (made by the chryster group) were just no longer made and pushed under sthe rug. . . This is my primary mode of transportation and I am a single mother of five minor children. . . I don't have $1300 to invest in the repair and I reported the issue to vw and to no avail. I'm afraid for mine and my children's lives. . . The next time we may not be so lucky. . . . I am in hopes that this reaches someone that can help. My children and I were in the vehicle and in a rural area on a straight-away when the engine shut off (without warning) and I could not engage the brakes. I was always advised that vw vehicles were the way to go because vw stood behind their brand. . . But I find that now that my family is in this situation they can care less. I did report the issue to them and was told they would not stand behind the vehicle.

Recently the van has given me trouble upon startup. The problem is intermittent. Sometimes, it would start fine. Other times, it would take multiple attempts to start the vehicle. Other times, the vehicle would start, then immediately turn itself off. Sometimes, it would be like there wasn't enough charge to turn the starter, and other times, when it would start then die, it felt like it was running out of gas. After much research, I discovered that the totally integrated power module is the culprit of these issues. Specifically, it is the fuel pump relay that can intermittently not turn on, or turn off randomly. It is a well-known issue with these vans and its Dodge grand caravan and Chrysler town n country cousins, upon which the vw Routan is based. Fca has stepped up to the plate, and issued a recall on many of its vehicles for faulty tipm's, but vw seems to want to forget that its customers chose their version over the others. It's a shame, because I like vw. My family drove only vw's during my youth, and that played into my decision to get the Routan. It looks like I won't be purchasing a vw product in the future. This doesn't even mention the other big issue that certain year Routans/grand caravan/t&c's can have, which is a complete failure of the front cylinder head. Again, in this case, Chrysler issued an extended warranty on that particular part, but vw made no effort to extend its warranty on those parts. I have called multiple vw service shops in the greater DC area, and none of them have heard of a warranty extension on the cylinder heads. If vw has issued an extension, then they haven't done a very good job of informing dealer service shops, or notifying their customers. It's a huge disappointment. Get your act together vw of America. . Read more...

The van will shut off without warning. This most recent time I was driving at about 63 mph with cruise control on. I notice the van shake, the cruise control disengaged and the vehicle slowed to a stop. The same thing happend about 1 year ago. Vw changed out some parts and said it was fixed. Judging from the threads I'm reading it's a prevalent problem that they have not properly addressed. The van is at the dealer this morning. . . I'm waiting for diagnostics results.

I driving last month 47 mph and my driving sliding door open and my 8 years girls was dear and she scare when the door open when I driving ,, and when I stop the door not want to close automatic. . That scare me and my wife. . . The other concern is my transmision hard shiffting ,hard shiffting , I ready take like 5,6 time my van to check my transmission and my sliding door and the say is normal , and my sliding door not found anytime , they say the sliding door recall was done ready,, the other big concern is the gas mileage, only 11 or 12 gallon for miles they did a lot test and not found nothing ,,is poss to 16 mph for gallon and never have that,,. . . . Thanks.

I went to pass a vehicle at 65mph and the accelerator pedal did not release, the van hit 80-mph before I popped it in neutral and then back into drive to correct the issue. Hitting the brakes had no effect on the unintended acceleration. . Read more...

The contact owns a 2012 Volkswagen Routan. The contact stated that when the vehicle was shifted into reverse, it jerked and reversed rough without warning. The vehicle was taken to a dealer where it was determined that the vehicle was operating as intended. The vehicle was taken to the dealer on two occasions where the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was approximately 17,000. The VIN was not available.

Tl-the contact owns a 2009 Volkswagen Routan. The contact stated that while in park, the vehicle failed to start. In addition, the contact stated that while driving at 40 mph, there was a beeping noise coming from the front of the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the range selector needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14v396000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of the recall repair. The manufacturer was not notified of the failure. The failure mileage was 70,000. Oo.

The contact owns a 2010 Volkswagen Routan. The contact stated that when the vehicle was placed in park and shut off, the vehicle reversed. The vehicle was not diagnosed or repaired. The contact was made aware of NHTSA investigation number: pe09035, which may have been related to the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 49,678.

I started my 2011 vw Routan this morning and as soon as the transmission was placed in reverse, the engine quit. I had all electrical power throughout this whole ordeal. I placed the vehicle in park and started it again though it was hesitant to start. It started after 3 seconds and I allowed it sit and idle (did not notice anything out of the ordinary while idling at smooth rpms). I placed the transmission into reverse and the engine immediately quit running again. After placing the transmission back into park, in deperation I attempted a third try to start the engine and engage the transmission. This time everything worked as normal. After seeing so many other complaints of very similar instances of engine shutdown, I am extremely concerned as to the safe operation of this minivan. The only key that has ever been on my key ring (after 2. 5 yrs of ownership) is the key for my Routan; I always maintain a separate ring for house/office/etc. In the event that this occurs while driving down the road, I will ensure that it gets fixed so that I can attempt to get as much resale value as I can while promptly trading in for something other than gm or vw.

The contact owns a 2010 Volkswagen Routan. The contact stated that while driving approximately 40 mph, the vehicle shifted into neutral independently. The vehicle was restarted but the failure recurred on several occasions. The vehicle was not diagnosed or repaired. The contact was made aware of a recall under NHTSA campaign id number: 11v151000 (electrical system) however, the VIN was not included and the contact did not confirm if the recall was associated with the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 89,000.

My 2011 Routan suddenly lost power while I, with my kid on board, was driving on a highway in March 2014. Can you imagine a vehicle stopping in a flow of vehicles at 70+ mph? all lights were on. I managed to restart the engine and was able to drive but the check engine light was still on. The dealership from whom I bought the vehicle "repaired" it and told me that "everything is fine" by having a brand-new set of wiring. A month later, the same life-threatening issue happened again while I was driving. This time, the vehicle stalled and I could not rotate the steering wheel at all. Now the vehicle is again with the dealership for diagnosis. As a matter of fact, about half a year ago before these losses of power happened, I experienced another problem with the vehicle. The acceleration was not very responsive. That is, when I hit the gas pedal, the vehicle initially did not accelerate at all and after 2-3 seconds, it suddenly accelerated. This really frightened me as I tried to change lanes. Now I have no confidence with this vehicle at all. I am deeply worried that even if the vehicle is "repaired" this time, I and my family could get injured or killed by having a car that randomly shuts off in the midst a stream of fast-moving vehicles. This type of vehicle should be banned from the road for the safety of innocent people.

Catastrophic failure of transmission at 76k. Major transmission work done approximately 26k. Transmission replaced 6 months later and still has issues (sluggish, non-smooth shift between gears at higher cruising speeds. Vw engineer gerardo zeledon calls this the "routan shake" and claims this is normal. Approximately 95,000 miles steering began seizing up while in motion. This is, according to recall notice and service manager at flow vw winston salem nc, a behavior related to a recall on the ignition switch (ntsha 14v-396). No parts are available and the car is unsafe to drive. However, vw cannot fix the problem and will not allow us to use a loaner.

Bought the van in February 2012 since then it has been in the shop 11 times for transmission,rotors,and my passenger sliding doors they open automatically. Now its leaking antifreeze and we bought extended warranty and this part the plastic y part that contexts two hoses they say isn't covered and wants us to pay 450$ to do it. . The van has 38,035 miles we bought it with 18,563 miles how can this vehicle have this many problems? my power doors I believe if they open when your pumping gas isn't right.

Tl the contact owns a 2011 Volkswagen Routan. Ever since the vehicle was purchased new from national Volkswagen (2223 n marine blvd, jacksonville, nc 28546, (844) 872-2972), the contact had been experiencing failures. The contact stated that the vehicle failed to accelerate properly and the instrument panel indicators kept illuminating. The vehicle was taken back to the same dealer where they reprogrammed the computer for the power train. The failures recurred and the vehicle was taken back to the dealer. The power train computer was reprogrammed again, but the failures continued. On another occasion, the side doors opened without warning while driving on the highway. The contact moved to a different state and took the vehicle to lithia Volkswagen of reno (7063 s e virginia st, reno, nv 89511, (775) 800-5704). The dealer could not recreate the failures; however the check engine and battery indicators illuminated intermittently. The vehicle was diagnosed and it was discovered that the engine was from a Chrysler town and country. The results detected that a tune up was needed. The contact stated that the vehicle would occasionally shut off and then restart. The 2011 town and country vehicles were recalled regarding the totally integrated power module). The Volkswagen manufacturer was contacted and did not respond. The recall was not extended to Volkswagen vehicles with Chrysler engines. The failure mileage was 9,819.