Equipment Problems of Volvo XC60 - part 1

On 9/1/25 while driving 25 mph in the neighborhood the car started shifting very hard. Upon getting back in the driveway and put in park all dashboard light came on. Car would not leave park, parking brake would not work. Windows would not roll down, dash would not turn on, car would not turn off. Got it to the dealership and the told me it was a software update that needed to be done.

See all problems of the 2019 Volvo XC60 🔎.

Volvo Xc60 sunroof drains clog and leak. Sunroof maintenance is not mentioned in owner's manual, and dealer does not clear drains during regular service unless specifically asked to. Leak causes damage to electronic systems including airbag system. While any sunroof has the potential to leak, this leak is caused by a design failure - their design makes it easier for debris to ingress into the tracks and clog them. Cost to fix issue and replace sunroof is over $5000. This is a known problem with numerous forums and videos on the internet describing and promoting 'fixes' for, but in reality, Volvo needs to provide a real solution.

See all problems of the 2016 Volvo XC60 🔎.

Manufacturer recall numberr10320 NHTSA recall number25v282 the recall for "camera is temporarily not available" was preformed at dealer on Monday 7/14/2025 today the same message appear on the display screen when I went to backup in a parking lot. Software version shows it as unto date in settings 3. 7. ##.

See all problems of the 2022 Volvo XC60 🔎.

I am writing to formally express my significant concerns and dissatisfaction with the recurring software and system issues I have experienced with my Volvo Xc60, purchased on 1st February 2025, approximately four months ago. The vehicle’s vehicle identification number (VIN) is [xxx] . Since taking delivery, I have encountered multiple persistent problems that have severely impacted the vehicle’s functionality and my overall driving experience. These issues include: car sensors: the sensors frequently malfunction, leading to inconvenience and raising serious safety concerns. Heads-up display: the display intermittently shuts off, limiting access to critical driving information. Cruise control: this feature is entirely non-functional, significantly detracting from the driving experience. Sound system: following a recent service visit, the audio system has completely stopped working, with no sound from the music system, indicators, or system alerts. Check engine light: the malfunction indicator lamp (mil) repeatedly illuminates, suggesting potential issues with the engine or related systems, likely triggered by sensor malfunctions. This persistent warning heightens my concerns about the vehicle’s safety and reliability. Despite multiple visits to your service center—exceeding ten occasions—these issues remain unresolved. The service team has typically reset error messages or updated the software, only for the problems to reoccur shortly thereafter. Most recently, the sound system failure emerged post-service, further compounding my frustration with this brand-new vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

On several occasions while loading items into the rear storage area, the rear hatch suddenly closed on me without warning, striking me on the head and pinning me under it for several seconds until I was able to force the hatch open. After the first couple of incidents, I thought that maybe I had inadvertently placed my foot under the rear bumper and triggered the swiping sensor causing the hatch to close. After being aware of the very sensitive sensor, I made sure my feet are not anywhere near the bumper, but l am still experiencing the same problem when I am standing near the rear bumper for any length of time loading items into the rear storage area. The owner’s manual describes a beeping sound emits when the rear hatch is opened and closed when using the swiping method under the rear bumper with a leg. I did not hear any warning sound and now that I am aware of this warning method, I listen for it and still do not hear the sound. I have taken the vehicle to the dealer for an inspection. While there they activated the rear hatch in my presence with the swiping motion and said that they could hear a faint beep sound which they explained is the same on all Volvo SUV’s. They demonstrated the swiping method on another SUV while I was there. Again, I did not hear the warning sound, but they were able to hear the faint sound. I was informed by the service advisor that there was no remedy to make the warning sound louder. It should be noted that the approximate date listed is the last time it occurred. It started shortly after purchasing the vehicle on August 31, 2024 and occurred on serveral occasions throughout ownership.

Camera intermittently stops working with "camera temporarily unavailable" message. This last a day or two and then it "fixes itself". This is a safety issue that must be fixed, Volvo has known about this for years and has done nothing to fix it.

The infotainment center in this vehicle controls multiple features including hvac, mapping, etc. Mine reboots 3-10 times per day. This causes windows to fog, consule and speed to go blank along with many other important features. I've had it in the shop multiple times and finally they told me that Volvo won;t replace under warranty unless it fully crashes. This isn;t living up to their written warranty and is a safety hazard.

See all problems of the 2024 Volvo XC60 🔎.

The "p" button on the car malfunctions. It does not always engage when pressed. After I pressed the "p" button, the car didn't go into park mode and started to roll forward. This put me in danger as well as pedestrians who may have been walking down the street in front of the car. I notified the dealer and they did nothing. There were no warning signs. Because of the failure of the "p" button to function properly, my car rolled into a parking meter and caused in excess of $4,000 in damages.

See all problems of the 2023 Volvo XC60 🔎.

I am getting the message “camera temporarily unavailable” which means I can’t backup safely.

My air conditioning system failed. The entire dashboard and front seats had to be removed. This included having to replace the a/c evaporator, evacuated a/c refrigerant system, removed center console, removed dshboard and all related components, removed and replaced evaporator, adapter for evaporator, o-rings at expansion valve, reinstalled wiring harness behind dash board and all related clips, recharged a/c refrigerant system, additionally, I continually received a power steering disable notification, and parking assist disable notification. This is so frustrating.

See all problems of the 2018 Volvo XC60 🔎.

The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their Volvo.

See all problems of the 2020 Volvo XC60 🔎.

The contact owns a 2015 Volvo Xc60. The contact stated that every three weeks an oil change was performed on the vehicle. The contact stated that low oil level or oil empty messages were displayed. The vehicle was taken to the dealer who confirmed that the vehicle was consuming 15-quarts of engine oil every 6,000 miles driven. The dealer determined that oil was leaking into the pistons. The dealer stated that the pistons and piston rings needed to be replaced. The contact learned of an extended warranty coverage under NHTSA id number: 10234800 (equipment). The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the vehicle was not covered under NHTSA id number: 10234800 (equipment) extended warranty coverage due to the vehicle exceeding the mileage limitations. The approximate failure mileage was 111,000.

See all problems of the 2015 Volvo XC60 🔎.

Reverse backup camera repeatedly does not work and will display message saying camera unavailable. Sound system will go out with the center screen were no sound comes through (not even blinker sound). With a small child and have concerns driving when these issues occur, especially since they occur unexpectedly. Issues will occur a few days in a row, then work fine for a few days and then issues will occur again. Have been to the shop where they looked at the issue and was advised have to wait for a software update.

August 23rd, 2024, the car started hesitating when gas was applied. The transmission light came on, then the parking brake light came on saying it was turned off, the check engine light came on, the Volvo on call light came on, and the car wouldnt turn off. I moved the shift into different gears, and was able to turn the car off. I waited a while and started the car again. This time the on call, and check engine light stayed on. I called the dealership, was told it was probably a low battery. Had me come in Monday the 26th to have it checked. But Saturday the car wouldn't start right away, and all the warning lights came back on and wouldn't shift gears. Had to call aaa to have it towed. Got a call from the dealership Monday August 26th. Was told they were testing the battery to see if it fails so they could replace it under warranty. They ended up replacing the battery, and told me there was a lot of water in the trunk under the spare tire, where the battery for the on call is located. Said there was a gap in the sunroof weather stripping where tree debris probably clogged the drain pipes. They cleaned that out, and replaced the sunroof weather stripping which was under warrenty. But I was told the water and clogged pipe was not under warrenty, and had to pay for that? September 6th, 30k service and check the on call light that never went off. They found 1. 5 inches of water under my front carpet and will be checking for electrical damage and corrosion. They told me this is not covered under the warranty and advised to call my insurance. My safety concern is future electrical issues/ failures while driving. At any time something could malfunction. Thats a huge safety concern and not feeling safe to drive the car. There is nothing about this huge problem in the warranty or maintenance to check the drains !!! September 9th I will call the claims department and notify the adjuster. Also call back the dealership. Prior to this I've had no problems with the car.

See all problems of the 2021 Volvo XC60 🔎.

There is spontaneous cracking of the windshield without hit by a stone chip or any debri.

When I purchased my 2014 Volvo xc 60 I was told that it was in good overall condition and believe that after driving it for the vehicle in full and brought it back because it needed a current inspection. Within four days of taking it home after the inspection, the pcv valve went bad and I had a minor leak in the middle center top of the windshield that dripped in and left watermarks on my headliner. So again I called the dealer and explained to them what was going on. I took it back they corrected the pcv valve and said that they had my windshield repaired and sealed by a professional windshield installer. Once again, I picked up my new car and I went home with it. The first rainstorm we got the inside of my car was flooded to the point where it shorted out my sunroof switch so now I can use my sunroof and there is mildew smell all through my car , floorboard on the driver side side gets soaked along with everything else from about the center all the way to the left and down the side of the windshield I feel that more than half of that windshield is not secured properly in there and sealed and could lead to serious injury to myself or possibly someone else. I have reached out to them several times and after I picked it up when they stated everything was fixed and good to go, it was nothing but a nightmare my car has a massive leaking windshield around more than 50% of it at least. I contacted the auto dealer once again and explained what was going on and how severe the situation had become. The service manager assured me that they work on the windshield was guaranteed and under warranty and he had a switch on hand to replace my control switch for my sunroof and that he would contact their windshield guy and get him back there to make it right at no cost to me. In addition he said he would also supply me the loaner so I would not be without a car until mine was definitely fixed and ready, that was the last I heard from them and that was almost 3 weeks ago.

See all problems of the 2014 Volvo XC60 🔎.

While attempting an ota software update, the update failed. The instrument cluster was inoperative, it was a complete blank screen. Not able to tell how fast you were going, what gear you were in, how much gas you had. All features displayed on the instrument cluster were not available. Contacted Volvo to attempt a software reset, and all attempts were not successful.

Dear sir, I would like to make a complaint about the sos system in my Volvo cx 60 on two occasions tire blew out on the eisenhower interstate on both of those occasions I called Volvo roadside and emergency assistance. I waited for approximately two hours. No one came. I then had to change the tire myself. I have a bad back and I hurt my back further, the first time the second time I was stopped on the eisenhower interstate they were doing road repair. I stopped on one side of the road and then the people doing the road repair asked me to move to the other side which I did, I called Volvo and waited at least two hours. It is 105° outside in the area adjacent to selena utah. I believe I was dehydrated. The human body is approximately 90% water water went down to approximately 70% a gentleman doing construction, the side of the road who I spoke to kindly gave me two bottles of water and one bottle of power drink , at the same time, he asked me to move my car from the other side of the road since they opened up the road they were doing some type of repair type. I am not sure got their assistance and moved my car into salina town in utah, where I am now , my complaint is that the sos button on the Volvo cx 60 is what you were supposed to press if you are in an emergency and they are supposed to come. They are not supposed to tell you they’re gonna come and not come which is what happened in my case both times someone said they’re gonna be there in an hour and then I waited two hours. No one came and then , I had to in the first case do the repairs myself in the second case have someone help push me in the basis of Volvo is misleading thinking that the sos button works it does not work. That is the basis of my complaint. These two events occurred on June 13 and June 14. Of 2024.

Case number 240821-000271 was opened on 8/21/24 with Volvo car USA support. I have three main concerns: 1) the infotainment system losing the favorites that I have saved in the sirius application. This had been an intermittent problem that I had been having since I purchased the car. I finally took it into the service department at Volvo cars of gilbert on 1/7/23 for this problem (invoice number vocs110975). The service department was unable to recreate the problem so they did nothing. 2)a complete car system reboot while I was driving on 6/10/24. As I was driving down the road the hvac system shut off and the dash and infotainment system screens went blank. All car systems completely shut down except the engine. This was an extremely frightening experience as all of this happened with no warning whatsoever while I was driving. This is a huge safety issue! within about a minute of driving like this the systems started to come back up. I proceeded home. The next morning I took the car to Volvo cars of gilbert again. They had the car for 5 days and performed a software update on the ihu (infotainment head unit) (invoice number vocs120164). 3)the failure of the infotainment system to update after starting the car and driving. This happened on 8/7/24 and I took the car directly to Volvo cars of gilbert again. The infotainment system was stuck on “infotainment system starting…” for the entire 12-minute drive to Volvo. Volvo cars of gilbert had my car for 8 days this time and this time they did a reload to the existing ihu (invoice number vocs121204). I asked that they replace the ihu. Volvo refused to replace the ihu because it was too expensive at $3200. Also, the problem of the infotainment system losing its radio favorites has become much worse. It happens daily now. I believe there is an opportunity for a catastrophic event to happen while I am driving if this ihu problem is not corrected immediately.

The sound system of the vehicle failed. No alerts for cross path detection, no parking alerts, no bluetooth calling, no gps guidance, no turn signal sound, no ability to call through the sos feature, and no radio. There is no value to the safety features because there is no audible alert for anything. The when you select radio after listening to bluetooth audio it glitches and turns back to the prior audio source 5-7 times prior to allowing you to stay on the selected source (again no sound so less important of an issue). In addition, the park button doesn’t always work. There are times that I need to press it 3-5 times to put the car in park. The ability to be hands free and use the bluetooth and navigation functions is non existent. The sarasota Volvo dealer walked me through trying to reset the system over the phone but it didn’t work. We have an appointment scheduled in two days to look at the car. No warning signs or alerts came up.

After it rains, I've noticed water collecting in both the passenger and driver side footbeds. It started off nominally and I was easily able to use a cloth. I thought it might have been human error, that I left the window cracked open a bit. The most recent incident (this past weekend 5/4/24) there was a significant puddle on the driver's side. After further research, I discovered the culprit is likely an unbonded windshield, and that this is a known issue for Volvos, but especially for (2010) Xc60s. Having an unbonded windshield seems like a significant hazard risk as the structural integrity of the entire windshield is compromised, as well as risk of electrical components getting wet as the water leaks through the car (and the ripple effects of that).

See all problems of the 2010 Volvo XC60 🔎.

Volvo dealer describe as issue: motor mounts: front lower engine mount collapsed, other engine mount not yet verified. Power steering: stiff and hard to turn wheels. Transmission: transmission shift sometimes is not easy to move up to down.

Vehicle completely had multiple warning lamps come on while I was driving and it was apparent the computer was failing. Car would not turn off when I moved to turn off the ignition knob. When restarted, car would not shift. Car had to be taken to dealership by tow truck. Dealership notes that water leaked through sunroof over time and accumulated under seats of car, entering into electrical systems. This is also noted by owners of other Volvo cars in public forums.

The windshield leaks. The seal is no good. I get wet every time it rains. No repair messages or warning lights were issued by the car. The repair service inspected the car, and they stated the factory glue was non-existent on the seal. Very poor.

See all problems of the 2013 Volvo XC60 🔎.

The windshield leaks constantly. I'm worried about the windshield blowing out or electrical components being damaged. This seems to be a constant complaint according to internet search. Why hasn't this been addressed as a safety issue and a recall ordered?.

See all problems of the 2012 Volvo XC60 🔎.

On November 11, 2023 @ between 10:30 and noon, the vehicle infotainment system completely failed. The screen went blank and functions for heat, radio, navigation, cameras, indicator lights in the mirror and the ability to call Volvo emergency services were all lost. A message on the screen said, "stop the vehicle. This vehicle's infotainment system has encountered a problem. You can reboot or reset factory settings. If this doesn't help, please contact a workshop. " this is the second such failure. The first occurred on September 22, 2023. I filed a report with Volvo (ref#230924- 000697), and repairs were effected at a local dealer in maryland. I also contacted Volvo regarding this second failure on November 11, 2023. That reference # is 231111-000923. I contacted the same dealer and booked an appointment to take the car in on Monday November 13, 2003. I have not driven the car since I returned home.

I recently leased a Volvo Xc60 and the camera system is not working at night time. During the daytime the camera is working and able to capture images…. At nighttime, the camera is not able to “see” and the images on the onboard screen are all dark. I have a Volvo xc90 VIN: yv4a22pk4m1765940 with a backup camera and it works at night time and is able to capture images at night time and the images are clearly defined and viewable…. The Volvo Xc60 is not able to transmit images to the onboard screen. I believe this maybe a software issue…but I am not sure. I believe this is a safety issue and respectfully request your help to resolve this issue.

I have had an issue several times with the hatch of my Volvo Xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.

The drainage system from the roof of the vehicle is faulty and causes water to collect in the space between the carpet in the interior of the vehicle and the floor of the vehicle. Key electrical components are located beneath the front passenger seat of the vehicle. When the water collected, it caused key systems, such as collision warning and other systems to malfunction. When we took the vehicle to the dealership, several other vehicles had to be towed in due to more severe electrical failure as a result of the drainage malfunction.

I recently was forced to use the pry-off cap and manual key entry to get into my 2013 Volvo Xc60. This was due to the vehicle’s lack of response to the fob, there was no communication between the fob and the electrical system. Once inside, inserting the fob, the engine started but the entire instrument cluster was flashing intermittently the various warning lights, and the windows could not be lowered. The cluster showed failure of speedometer, tachometer, brake system, seat belts and all other gauges on the cluster. Not knowing whether it was safe to drive, I turned it off. I returned later and turned it on, same problem. I went around the block, contacted the Volvo dealer for consultation, and secured an emergency appointment to bring it in. On the next day/the appointment, I drove the car in, during which the systems seemed to have reset themselves, but halfway there the problem started again. At this point the vehicle has been there (howard orloff Volvo, 1924 n. Paulina st, chicago, 1. 877. 570. 6927) since the 28th, they have not been able to give me a diagnosis, and the bill is over $600. How can this problem not be a safety risk for ordinary person such as myself? it is my understanding, from researching this, that this is a common and recurring problem so why has there not been a recall for what is obviously a defect inherent in this make and model car? kindly respond with a reference number for this complaint. Thank you very much.

I was driving and the car started shaking and unable to accelerate. I pulled over and the car started smoking and a fire erupted under the hood. I vacated the vehicle and called 911. The car erupted in flames and burned down to the frame. The insurance inspector wasn't able to determine the cause of the fire.

I've experienced many problems with the google built in system in this Volvo. But the one that keeps happening is the speed sensors. The car is supposed to read traffic signs, including speed signs and alarm when exceeding the posted speed limit. It does not work. For example on i66 east bound in virginia, the speed limit is not 80mph, it is either 60, 65 or 70 if using the express lanes. The Volvo keeps showing the speed limit on this interstate as 80, see attached images showing speed limit sign at 80. Complained to Volvo, they blamed google. Complained to google, they blamed Volvo. Other roads have the same sign recognition. The car infotainment & safety features randomly shut down, or fail, while driving and the vehicle has to be reset often. Back up cameras quit working while backing up sometimes it will not go into reverse without shutting off the car or doing a reset.

What component or system failed or malfunctioned, and is it available for inspection upon request? -the backup camera system fails to respond intermittently. Often times the screen will remain black for several seconds while backing up before the screen shows any picture. Other times it will come on, and then flash to black while you are backing up. This is a major hazard should a child run/walk behind a car, when this occurs. I'm hoping others have expressed this problem so action can be taking. How was your safety or the safety of others put at risk? -since backup cameras are a federal requirement since 5/2018. The failure to function on these new cars I find to be unacceptable. Even more so given that Volvo is supposed to be a brand dedicated to safety. Has the problem been reproduced or confirmed by a dealer or independent service center? -indirectly yes, the Volvo dealership acknowledged that the new google system is slow to respond at times. But they said a new software update would fix it. I have found this to not be the case and it seems to be happening more frequently now. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -yes by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -no.

Component: side-view memory mirrors. Available for inspection. After locking car and then unlocking to re-enter the car, side view mirrors do not return to the proper memory position. Need to press the memory button again to set the mirror's proper position. If mirror not in proper position, car on either side of vehicle may not appear in mirror and when changing lanes, could lead to an accident. Car has been brought to dealer once to correct situation but condition still exists. Other than dealer, no other inspections. No warnings or messages. Problem has existed since we got the car in late February of 2023.

I just purchased car two weeks ago. Got home and tried to familiarize myself with the car. Very intricate car with lots of technology. It is a mainframe on wheels. To my shock, there is no written owners manual in the car. I have been trying to go to the dealership, and customer service, to get said owners manual. I offered to pay for one myself. I am told for environmental reasons that it does not exist. The owners manual is available on the center console of the vehicle. What? what if I am on the side of the road and can't turn on my car, I can't access a manual. Can this be legal? this is not safe. How do we not have a law to require a manual be available for a car sold in the us?.