Loud Engine Noise Problems of Audi Q5

While in motion on a dark country road in vt, my 2015 Audi Q5 car with just 61,000 miles on it started to make a loud noise and became undrivable. The driver sat on the road and waited for roadside assistance and a tow truck to take the car to the nearest Audi dealer, which was 40 miles away. Several days later, Audi drained the oil in the engine and found metal shavings. No engine light went on at the time of breakdown, but it had gone on two times before the event as did the coolant light. When this happened, we took the car to Audi, where they wiped the dashboard code and sent us on our way. After learning of the fatal engine failure, I reached out to Audi to request they standby their engine even though the car was out of warranty. Audi responded with the following: Audi claims to have a policy that requires its owners only visit service at the Audi service center; I have yet to see this in writing. Audi also maintains the mann oil filter is not compatible with their cars, yet it is what they use in their service centers. Audi has used these factors to deny a claim requesting that they offset the cost of a new engine. Engines do not die at 61,000 miles. Had my son been on a highway driving at a faster speed, he could have been killed, but yet still, Audi executives continue to choose to ignore the issues that plague the Audi Q5.

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Tl- the contact owns a 2015 Audi Q5. The contact stated that the check engine light had illuminated and was taken to Audi south burlington 1325 shelburne rd, south burlington, vt 05403. The contact was informed that they were waiting on parts to service recall NHTSA campaign number: 18v229000 (engine and engine cooling); the check engine light was cleared by the dealer at that time. A month later, the light had reappeared and was taken to classic Audi service center 655 n macquesten pkwy, mt vernon, NY 10552. The light did not appear once at the dealer and was not serviced. Months later, the coolant light had also illuminated on the vehicle. While traveling at 45 mph, the contact's son was pulled over and heard an abnormal noise coming from the engine. Upon restarting the vehicle, the vehicle began to stall without warning. The contact was able to drive to a gas station and had the vehicle towed to Audi rutland 176 us-7, rutland, vt 05701. The vehicle was then diagnosed with engine failure. The manufacturer was notified of the failure and offered no assistance. The vehicle had not been repaired. The failure mileage was approximately 62,000. Jo.