Back Up Lights Problems of Cadillac CTS

The contact owns a 2003 Cadillac Cts. The contact noticed the rear light cover on the back up light fractured and detached from the vehicle. As a result, water entered the back up lights and he believed that it may cause an electrical failure. The dealer advised the contact to purchase a lens cover to protect the light. The manufacturer was not notified nor was the vehicle repaired. The current mileage was 60,096. The approximate failure mileage was 58,000.

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The rear back up light panel has a plastic cover over it. Mine fell off and I am having a terrible time replacing it. I contacted Cadillac, but they don't sell that piece anymore. They have redesigned a replacement that will not fall off but it costs over $500 and Cadillac won't cover it because they claim it has not been recalled. As I drive up and down the streets and highways in chicago, I notice many 2003-2007 Cadillac Cts are also missing this part. How can this plastic part fall off with out cause and yet not be recalled?.

The rear back up light fell off my 2003 Cadillac Cts. I called the dealership to see about getting another one put on, only to learn that gm does not even make that part anymore due to it being defective. To fix my vehicle I would have to order a newer made part that cost approximately $697. 00. After doing extensive research on the internet, I learned that this is a problem that numerous consumers have encountered. The dealership said that the manufacturer that produced this part for gm did not use the correct epoxy to adhere the back up light to the body of the vehicle, and I would have to call gm corporate office to take the "problem" up with them. After almost a month of the district specialist "investigating" the problem, he told me he would call me with a final decision and never called. I have placed calls to them everyday since and I kept getting the run around. Supposedly no one but the district specialist handling my case can help me and he will not answer or return my calls. My question is this, under the law someone cannot sell anything knowing that it is defective. With vehicles all exterior components of the vehicle are suppose to withstand "mothernature" and natural occurrences of the weather, so why when knowing the part is defective do they expect the consumer to replace it? gm claims that because it can not cause bodily harm they do not have to replace it or recall the defective part. Is this what our economy has come to, large corporations swindling the "little" consumers that keep them in business? with gm filing bankruptcy and the taxpayers and government "bailing" them out, you would think they would want to treat their "little" consumers better. How is it legal for them to know a product is defective, to the point they won't even make that same product to replace it when it tears up but are not responsible for fixing it?.

On my 2004 Cadillac Cts the area where the backup lights are leaks from rain, or a car wash. This causes the constant replacement of bulbs because of rain and moisture getting into the area causing the short circuit of the bulbs, and corrosion of electrical sockets, let alone the risk involved of backing up and someone hitting our car from the rear because of failure of the back up lights, (we've had to replace the bulbs four times in 2 months). We took our car today to the Cadillac dealership, only to be told that they do not fix this problem, that Cadillac found the error, and that the entire section of the car has to be replaced. Yet we have to pay between 500. 00 to 700. 00 for parts and labor to have the correction made. For this to be a 3 year old vehicle, and for this to be a problem, that Cadillac knows about, this sounds more like a recall item that should be covered by Cadillac and gm.

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