general problems of the 2012 Cadillac SRX - part 1

Headlight assembly gets over heated and makes the low beam lights very dim, not safe or legal to drive at night. I've seen many many complaints for this. Not safe!.

Braking after hitting a pothole was a nightmare! no warning lights came on to prepare me for anything. Brake pedal went to the floor and would not work properly. Finally after getting my vehicle to stop I pulled over pumped my brakes and seemed to work after 5 tries. Toe link recall was “fixed” well not the case. After 2 recalls on the toe link I had a nice bill the cost me $1. 450. 00 after having to pay for this part. Still haven’t been reimbursed. Also headlights are very dim and can’t see at night!! I’ve asked multiple mechanic shops and no one has an answer for me. So have to use my high beams or else I can’t see anything at night . Very unsafe and no one can help me resolve this issue.

My headlights are so dim, I have to drive with high beams. It is raining in my, short circuited the trunk, will not open and my bearings have to be replaced. Sounds like a truck. Ughhhh, imy first and last american made car.

The headlights are very dim it is like driving your vehicle with a flashlight as the lighting. When you turn on bright lights you can see good but your then endangering drivers going the opposite directions it is very dangerous. If you reserch this issue on the internet it is a well lnown problem. How can people drive their cars like this. I did inquire with gm and they said they did at one time reimburse owners to get headlights replaced but that offer expired well there are people out there driving these dangerous cars that were not notified of this. I would invite anyone to drive one of these cars and see how bad it is. It is very urgent that someone look at this problem I have seen where there have been recalls over 10 years old . I am trying to get across how dangerous this cars lights are. Please someone look into this sincerely sue lanford lance lanford I dont know if NHTSA can or would get the media to film the lighing on these vehicles.

Left front signal light and right rear signal, other vehicle's cannot see where I am turning, yes where I have my oil changed did their inspection, no problem with the bulbs. Yes a mechanic, when turn on the signal to turn right the information center said that the back rear signal had failed and when turning left the information center said the front left signal failed.

The housing for the drive lights have failed. Replacing the bulbs does not resolve the problem. Cadillac wants to replace the entire unit because the plastic reflector has failed. Lots of Cadillac owners reporting this problem on the internet. Cadillac used an inexpensive plastic part that creates high risk when it fails. This is happening not just to the Srx, but to many gm models. Please see the video. . . Https://youtu. Be/i7gkpcgaee0?t=742.

Vehicle low beam headlights are extremely dim, so dim that to see property at night, the high beam lights must be used constantly. This blinds oncoming traffic and risks a head on collision. General motors will not replace the headlight assembly. The low beam headlight assembly interior housing is coated with a shiny reflective plastic material. Over time, the heat from the halogen bulb degrades this plastic coating, burning it off. See this yt video here at the 12:13 mark to have a very good understanding. The man disassembles the housing and shows exactly what the problem is. Https://youtu. Be/i7gkpcgaee0?t=733.

Headlights are very dim and do not provide sufficient lighting at night. This is a known problem with this model and gm has been aware since 2010 that this is an issue. The exterior housing unit fails and allows moisture into the headlight unit and can cause dim lights and shorts. Car is unable to be driven at night without high beams on and this causes distress and blindness to other drivers. The vehicle is available for inspection. This problem has been confirmed by gm in years 2010-2016 and there is a class action suit resulting in recall in California.

The front low beam headlights are very dim, due to a leakage defect in the headlight housing. (I have been told that is the reason for the defect by a Cadillac dealership) I feel that it is dangerous for me (I am 78 years old) to drive at night with this situation. There are many other complaints about this same problem as reported on the Cadillac forum website. I don't know if there has ever been a recall concerning this issue. I purchased the auto in Aug. Of 2022. It seems to me that there definitely should be a recall addressing this, with Cadillac making the necessary arrangements to fix the problem. I do not want the new recall part to be the same as the defective part, and have the issue happen again. Thank you. Lawrence pecorella.

Headlights (low beam) are so dim that driving at night is dangerous. Lines on roads are not visible. Problem is not rectified by replacing bulbs. Something else must be the cause, car is at the dealership getting assessment and estimate. No warning messages appear. Vehicle was inherited from deceased family member.

VIN 3gyfnae31cs652640 my headlights are so dim, it is dangerous to drive at night even after replacing the bulbs for same reason in last year. Called Cadillac of dublin. Lauren tells me there is a reimbursement for the headlight assembly as a part of a lawsuit, but I need to bring in car to be sure that’s the problem. Abraham checked me in, then called with estimate. Headlight assembly repair diagnostic - $179. 50 + $1,450 - $1,500 replacement cost called gm recall department headlight problem no longer has any reimbursement or recourse. Representative: andrè reimbursements were given until 12/2021 extended to June 30, 2022, which was a hard cutoff I asked how I was suppose to know. Andrè says I was notified by a different team. He investigated and returned with this answer: next to impossible to locate where mailed. I did not receive the notice. Handled by 3rd party mailing —- analytics company 1st letter ~ 2020. Andrè doesn’t think they will look anything up because the case is over now, but thinks it might be worth a try. He states that gm has no additional recourse for me at this time. Class action lawsuits have been filed against general motors by plaintiffs who allege that moisture can become trapped in the headlights of the Cadillac Srx crossover, posing a potential safety hazard. According to bloomberg, the lawsuits claims the headlights found in 2010-2015 model year Cadillac Srx crossovers have weather seals that may erode prematurely. This can allow moisture to enter the headlight casing, which may cause the bulb to either dim or burn out entirely. “such malfunctions will necessarily result in low visibility at best, which can contribute to injurious, or even fatal, traffic accidents,” the lawsuit says. This is a known problem by gm since 2011. My car is a 2012 and assembly wasn’t redesigned or fixed. I’m bought my car in 2019 and did not receive any notice in the mail. This should be a recall!.

The headlights are cloudy and therefore producing less light a safety issue.

Pulled over by police stating that my lights looked like I was driving around with just my running lights on and that I needed to get them looked at and fixed, gave me a warning to take to dealership to have corrected.

The vehicle lights are dangerously dim. Changing the bulbs hasn’t fixed the problem. The headlights as a whole weren’t sealed properly allowing moisture in.

Headlamp replacement. . . Second one I had to do on my Srx. I know it never made it to recall but you were reimbursing owners now your not. I called gm they said they would help me then I get it fixed and he calls back and says no.

Very poor visibility. Head lights turn on but the lens is so cloudy it has severely reduced visibility for night driving. I have been calling gm/Cadillac routinely for at least a month but I feel like I’m getting a run around. On 4/4/22 I was told the problem has been resolved and I would be getting a call to set up an appointment to have the lenses replaced. But I still haven’t heard back. The head lights had already been inspected by a Cadillac service dealer on 3/15/22 and gm/Cadillac was made aware of this and has spoken with the Cadillac dealer so I’m not sure what the hold up is. I’ve been calling to find out but my call gets transferred to voice mail. They do not return my calls. I also made them aware that we are planning to be doing lots of night driving in the next couple weeks for a vacation. So there is a need for the lights to be replaced ASAP. The dealer/service told me that it would cost me $3200. Oo to replace the lights but I can not afford them. I do not believe this to be wear & tear or cosmetic. It is a safety issue from an inferior product. I have already started this complaint on 3/31/22 and have a reference # 502594. Thank you.

Head lamps are to dim to drive vehicle after dark.

Both headlights went out within a week of each other while driving at night.

The low beam head lights put out only enough light to see 10 feet in front of the vehicle at night. Therefore the car can not be driven at night. Neither the driver nor the passenger can see forward enough to prevent any accident. My research has found that this particular model has had many complaints about the issue with little to no resolutions from the manufacturer. Installing new oem bulbs has minimal effect. I have owned this car since April and can not allow my wife or myself thrive the car after sunset.

I received a letter from Cadillac that they were aware of an issue with the moisture in the headlights on my vehicle, and were offering a credit towards replacement of the headlights. At the time, I did not have an issue, but a year later my lights became significantly dimmer making it unsafe to drive. I reported the issue to Cadillac in July of 2021 and was told to take it to a dealership for a diagnosis to start the claim process. August 4th, I contacted Cadillac again with the estimate and was told I would hear back in 3-5 days. I did not receive a phone call, but emails stating they could not reach me to and to call back. The email was a template that was not filled out and I had left numerous voicemails for my rep, and her supervisor. I contacted the bbb in September and was told they were working with the dealership. On 10/20/21 I received a call at 6:45 am then a response from the bbb stating "to have the work completed and it will be reviewed for reimbursement. " the car is dangerous to drive at night, Cadillac is well aware of the issue, and using tactics to avoid correcting a defective part.

Low beam headlights are so dim I cannot drive when dark out. This is a big safety issue. Please advise.

Because of the poor design of the headlights on the Cadillac Srx, I was afraid to drive at night because the lights are too dim to see the road ahead. After being pulled over by a police officer for driving with my headlights on bright, I made the financial sacrifice to pay for replacement headlight units. I'm glad I did because it makes a world of difference and I may have saved my life.

There was a reimbursement program for 2010-2015 Cadillac Srx's due to dim headlights. I didn't have mine fixed during the reimbursement program 1) because the timeline for reimbursement fell during the pandemic and shelter in place orders in my area; 2) I am a high-risk for getting covid due to preexisting health conditions and 3) my headlights were not that bad. Fast forward to a year later, and I can barely see in front of me due to the diming of the headlights. I am told that Cadillac will not reimburse me because I missed the deadline. The lamps are so dim that I cannot safely drive at night.

There is excessive moisture in both of my head lights due to this issue unfortunately while driving at night I have to leave my high beam lights on so I can see the road my low beam lights are entirely to dim to see to drive at night due to the water build up in my head lights! due to this safety issue I am afraid to drive at night in fear of blinding on coming traffic or hurting myself while driving at night! when will they take this issue seriously after people have been injured or get killed while driving lets hope this issue is addressed before this occurs!!.

The low beams are like having no lights at all on, making night time driving next to impossible. Similar to using a flashlight to drive with. I have to drive with my high beam lights on and blind others just so I can see. It's very dangerous.

Horrible visability, pulled over by the police and given a warning ticket, saying my it looks like I am driving with my running lights, can not drive after dark now until problem is corrected, how do you correct something that is manufactured this way and for gm to refuse to have a recall or offer them to be replaced knowing there is an ongoing problem is ridicoulous and the safety board should do something about this with all the complaints and lawsuits out here!!!.

Low beam headlights became really dim making it hard to drive after dark. Headlights show water intrusion (water droplets, fogging) at times. Replacing the headlight bulbs with brighter led bulbs did not improve the visibility. Necessity to use high beam often is a risk to opposing traffic.

This Cadillac has a recall on the front lights becoming very dim due to moisture build up within the lights. They become dim while driving down the road and going from high beam to low beam.

The low beam headlights are very dim, like driving with night light bulbs. Cannot see in dark, must drive with high beams on. Apparently there was a class action suit filed and settled on this matter already, but there was a time limit which we were unaware of.

The low beam headlight is very dim and I can’t drive at night. I found out there was a recall sent out to owners to repair/replace the low-beam headlights. We didn’t own the vehicle at that time. Apparently the previous owner didn’t take care of. I reached out to Cadillac and gm. . I was told the cutoff for the repairs were may 28,2020. We purchased the vehicle September 3, 2020. It wasn’t an ntsb recall, but a class action. The letter sent to Cadillac owners was dated February 24, 2020. The local dealer gave me a copy but couldn’t do the repairs for reimbursement since the time frame had passed. Attached is the date we took ownership and a copy of the letter sent to owners. I explained to Cadillac and gm we didn’t own the car until after the deadline. No assistance to resolve. My husband and I are on a fixed income. The quote on the form indicates it about $800 per headlight. I see other owners have submitted the same issues. Please let me know if there is anything you can do. Thank you, hazel polk.

The headlights are so dim it’s a very bad safety issue. I’ve replaced them 3 times , still same problem. Everybody I have talked to has the same problem with theirs. Something has got to be done. I’m going to call the head of Cadillac if it doesn’t get resolved. My guesses keep blowing and it’s also wearing the tires out to quick.

Since purchasing car as certified used from dealership in January 2020, the overly dim low beams have been an issue. Can hardly see at night, especially in inclement weather. I immediately flagged the problem, and dealership changed out bulbs while under warranty. The problem continued. Well, the low visibility ultimately participated in a recent run in with a bear. Clear night, dry roads, just diminished vision. I just could not see the massive, black body of the animal crossing the dark road. It resulted in $9000 plus in damages. Miraculously, I was not seriously injured in the crash, and insurance covered the claim. Now that it has been repaired and I am back behind the wheel, I am petrified to have a re-occurrence. Gm should recall pertaining vehicles and suck up the cost to install hid/led housing and bulbs. It is unconscionable that, after all the complaints and concerns about this known issue, gm is not approaching this as a very serious risk to safety and that lives may have to be lost before action is taken. I was lucky, the next person may not be.

While driving and without warning, I have minimum braking power. I must smash the petal to floor in order to stop at a light or stop sign. Usually, I'm not going more than 35 mph. This happens at least 2-3 times per month. I fear I will have an accident. Two different repair shops could not id the problem. The other issue is when driving, the dash lights and the head lights will suddenly dim, where I am barely able to read anything or see. These problems are truly a hazard and something needs to be done.

Head lights stop working very dim while driving and parkedu.

My 2012 Cadillac Srx while driving at night on low beam is very, very dim. It's basically like driving with no lights on. This only effects low beam, not high. I can not visually see well. This problem has steadily gotten worse. While driving in the rain, you can barely see the road on low beam. There are 1000's and 1000's of complaints on the internet, but I could not find a recall.