Headlights problems of the 2012 Cadillac SRX - part 1

The contact owns a 2012 Cadillac Srx. The contact stated that while driving at night, the contact became aware that the low-beam headlights had moisture inside the headlight housings. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was repaired under an unknown recall; however, the failure progressed. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2012 Cadillac Srx. The contact stated that while driving at an undisclosed speed at night, she became aware that the headlamps were extremely dim, affecting nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that condensation had become trapped in the headlamp housing, resulting in damages to the headlight housing. The contact was informed that the headlamp housings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

The contact owns a 2012 Cadillac Srx. The contact stated that while driving at night, the low-beam headlights were extremely dim, causing a visibility hazard to the driver. The vehicle was taken to the local dealer who diagnosed that the headlight assemblies were defective and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also contact but no assistance was offered. The failure mileage was 72,000.

The contact owns a 2012 Cadillac Srx. The contact stated while driving 40 mph, the headlights were dimmed. The vehicle was taken to the dealer and diagnosed that the headlights needed to be replaced. The dealer informed the contact that the manufacturer had authorized a recall for the headlights however, the recall had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2012 Cadillac Srx. The contact stated that while driving at night, the headlights were very dim, making it difficult to see the roadway. The vehicle was taken to the dealer where it was diagnosed that the headlamps assembly needed to be replaced. The vehicle was not repaired. In addition, the contact stated that while turning the steering wheel, there was a grinding noise coming from the steering wheel. The vehicle was not taken to the dealer nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 117,000.

2012 Cadillac Srx. Consumer writes in regards to headlight and covers safety recall.

The contact owns a 2012 Cadillac Srx. The contact stated that he was unable to see the road while driving in inclement weather with the low-beam headlight activated. The contact took the vehicle to an independent mechanic and he was informed that the headlight assembly needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 143,000.

2012 Cadillac Srx. Consumer writes in regards to hazardous headlamps on vehicle. The consumer stated the vehicle was repaired twice but, the failure persisted.

The contact owns a 2012 Cadillac Srx. The contact stated while driving 60 mph, the low-beam headlight bulbs became inoperable without warning. The contact was forced to use the high-beam headlights for the duration of his trip. The headlight bulbs were replaced at the dealer. The contact had initially received a warranty notice from the manufacturer about the headlights that informed him that he would be reimbursed for any out of pocket expenses for his headlights. The dealer informed him that they were unable to reimburse him for the repair and referred him to the manufacturer. The manufacturer informed him that they were no longer reimbursing customers for headlight bulb replacement. The vehicle was repaired. The failure mileage was approximately 75,000.

The contact owns a 2012 Cadillac Srx. The contact stated that headlights were extremely dim and failed to properly illuminate while driving. There was no warning light illuminated. The contact stated that due to water seeping through the rubber sealant on the headlights, condensation had built up inside the headlight module which had caused the failure. The contact used the hi-beam headlights while driving at night due to the failure. The dealer was notified of the failure and informed him that there were no recalls on the vehicle for the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 108,000.

Headlight bulbs replaced still not working unable to see when dark.

The contact owns a 2012 Cadillac Srx. The contact stated that moisture was accumulating inside the headlight housing causing the illumination to be very dim. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the headlight housings needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unavailable.

In December 2020, I purchased a used 2012 Cadillac Srx. Once I drove the vehicle at night, I noticed the headlights are very dim. Due to the low lighting level, the bright lights are best used. The headlights are dim while the vekicle is parked or driven.

Headlights are dim with moisture inside the headlight assembly. Had replace once and problem still exists. Unable to drive in low light or darkness due to the lack of illumination. Class action lawsuits previously filed noted that the headlight assemblies fail due to faulty gaskets allowing moisture to damage the lamps to failure. ## #vpic# 1 - check digit (9th position) does not calculate properly #vpic#.

The normal headlamps on the vehicle are equivalent to a night light bulb. You cannot see when driving at night with the normal headlights on. Apparently there was a law suit for this, but there was only a certain time period to have the issue fixed and it was a reimbursement situation with a hefty out of pocket expense. I purchased the vehicle after the fact, not knowing of this problem. I was advised by a gm representative to drive with my high beams on to solve the problem? it works, but other drivers are not happy as they flash their lights at us. We have no other solution, cant see and dont have the $1600 we were told it costs to fix the issue.

When I purchase this vehicle used I noticed I could not see at night because the headlights were too dim. I had them replaced at a cost of $1300. Several years later I received a letter saying I would reimbursed because of your lawsuit about these headlights. I filed and did receive reimbursement. However, several years later one of the headlights failed again. A google search revealed that this is happening too many of these vehicles and people are not getting reimbursed. There needs to be a recall.

My headlights are very dim and unable to see clearly at night. It appears that moisture has gotten into the headlights and making the head lamps non visable. I believe this was a class action lawsuit about the damaged headlamps. I can not drive at night.

Headlights are so dim, I am either forced to drive with my high beams on constantly or not drive at night. We live in the country, so roads are dark, but my dim lights are so horrible I can't see 2 feet in front of the car. We have had several near misses with cars because I am unable to see the lanes on the road. This is horrible! she bought a luxury car and would be better off hanging out of the window with a flashlight to see than using my dim lights!.

After a heavy storm, I attempted to start my car that was parked in the driveway, but nothing in the car would respond to the key fob or push to start. After jumping the battery, we were able to start the vehicle, however, the electrical systems were erratically shutting off and restarting. The gauges and system lights kept blinking and turning off. The engine began to smoke, so I turned the vehicle off. There was a musty smell which provoked me to search for water intrusion. The front floorboards were soaking wet. I couldn't get the liftgate open, so I climbed into the rear area and found compartments that had standing water. The rear carpets were also wet. I had the vehicle towed to the dealership, and they informed me that the storm caused debri to clog the sunroof drains causing the overflow pans to pour into the vehicle. This caused the liftgate module to initiate a perpetual signal to the battery causing it to die. I also had water and fogging built up in the headlight covers reducing the lamp output. After researching this issue, I found that it is a very common design flaw that gm refuses to admit or even cover repairs beyond the initial manufacturer's warranty. This is very disconcerting because I'm sure the issue will happen again when there's a rain downpour, and it's only a matter of time before the water corrodes the liftgate module or other electronic components. Water avoidance is not an option. I feel that gm should own this problem they created and provide a permanent solution to the issue.

I went help a family member at their house. I got later in the day and by the time I was ready to leave it had become dark. Backing out of the driveway I noticed the the visibility was poor due to the back window being much higher than I was used to. I only had the vehicle a week so I used the mirrors mostly and figured I wasn't use to it yet. When I noticed the headlights were very dim, I thought I did something wrong and didn't turn them on and maybe they were in "daylight" driving mode. Not being familiar with the dash boards buttons I was scrambling push the right headlight setting, it was also raining pretty hard nothing seemed to help so I just drove home very slowly and nervous wondering why a 55 thousand dollar SUV had such crappy headlights, I read a lot complaints about them recently and realized that it wasn't me. The front lights were a major issue of complaint. I live in florida and it rains very hard and fast here and I rarely go anywhere at night. But I can't go the rest of my life only driving during daylight hours only, had I have read those complaints before buying it I would have probably dismissed it as over exaggerated whiner that complains about silly things . But this is very major safety issue. I have owned several Cadillacs in the past and have always had nothing but good things to say about them. But this is going to kill some people, I'm very surprised it hasn't already. All the talk about moisture getting in side is not the case with mine. I bought it used and it drew my attention because the headlight lenses' were showroom clear and not like a lot of the plastic lens that are sun of water damaged. So its not the lens issue with mine it just crappy light bulbs, design, or something, but Cadillac needs to fix it. I am shocked that it has gone this many years without multiple deaths. I never complain about anything but wow! this is badddd!!!.

The problem is that 2010-2015 Cadillac Srx headlights can eventually dim or burn out when moisture becomes trapped in them due to faulty seals. This severely limits visible distance at night and is very dangerous on typical texas windy roads especially if they lack street lights. Several states, including California and florida, have class action lawsuits against Cadillac for this problem. Cadillac recognizes the problem, but will not issue a recall. Instead, as a 2012 Cadillac Srx customer, I received a letter in February notifying me that the expense of replacing the headlights would be reimbursed if I got the work done and returned the claim form with supporting documentation by 5/28/2020. I had the work done on 5/15 at a cost of $1,261. 15 and mailed my paperwork for reimbursement. I have several concerns. First, dim headlights are a very dangerous situation in many circumstances. Frequently, I used my brights to see a short distance. This could blind oncoming drivers and cause injury to them as well as Cadillac customers. Shocked the car passes state inspection, it is that bad. Recently I stayed overnight in a hotel in missouri rather than drive at night through oklahoma on dark, windy highway 69 back home to collin county. Second, Cadillac never issued a recall. A recall would not require an upfront customer cash outlay. Finally, I have read that the headlights are being replaced with parts that have the same moisture susceptibility, so the dim headlights problem can eventually return. I think this issue should be resolved with an immediate recall, with defect free parts and with no customer cash outlay, just like any other car safety recall. In the event the parts cannot be sourced, Cadillac should provide a comparable replacement loaner vehicle at no cost to the customer.

Nothing has happened yet to me. I am requesting an investigation for a recall on the Cadillac Srx 2010-2015 for faulty headlights. My halogen headlights have moisture accumulations which dim my lights in the dark. Another concern is what if the lights short out due to the moister within the headlights while someone is driving. This is a clear danger that gm has already admitted to with the Cadillac Srx years 2010-2015. I just received a letter from gm stating they would cover $800. 00 per headlight; I must pay the money up front and get reimbursed from gm. The Cadillac dealership quoted a replacement cost of $3,393. 50 this morning 3/7/2020. The deadline date for repairs is 5/28/2020. I am assuming this is from a class action lawsuit, which favors gm and leaves the consumers and drivers with all the risk. This is a safety issue for anyone driving in poor conditions or in the dark. I do not have car crash statistic; however, this is a faulty design that should be covered 100% by a gm recall. Not everyone can pay for this up front and/or cover the additional uncovered cost. How many people will be placed in danger and/or loss of life in a crash caused by the faulty headlights. Is there anything that can be done for gm to cover the cost 100% and held accountable?.

Headlights are dim due to known defect. The lights allow moisture to enter and corrode the components and fog and/or discolor the lens which cause the headlights to be dim and dangerous. In my car specifically, the front assembly projector lens is discolored causing the headlights to be dim which make it difficult to see at night. This is a constant issue when using the lights.

In 11/2017 I complained to my dealer about head light low light problems. They said. There was nothing wrong. I complained again in 2018. In 2019 I complained again, they referred me to an audio shop to have the bulbs replaced. That did not work so I had to replace both headlamps due to extreme safety issues and not being able to see at night. Then in Feb. 2020 I received a letter from Cadillac that they know there is an issue with the headlights and they would reimburse or replace the headlights that are affected. I sent in all paperwork for the headlights and was denied any reimbursement. They sighted multiple exclusions (I had to order the headlamps off of amazon because my dealership said they did not have them). Cadillac never specified what type of paperwork and specifics, they said to send in any paperwork related to the repair of the lights, which I did! this issue with the headlights was an extreme danger. Anytime I had someone in my car at night they asked if my headlights were on and could not believe they were. Cadillac initially refused to acknowledge the problem and now they are giving me the ��run around� with multiple excuses as to why they will not reimburse the repair I had to make for their acknowledged safety issue.

2012 Cadillac Srx. Consumer writes in regards to headlamps safety recall. The consumer stated the manufacturer advised the consumer must first pay for the safety repair recall and then be reimbursed. That was the only way the recall repair would be completed. The consumer stated the manufacturer would not fully reimburse the cost of repairs.

The headlights had become very dim due apparently to a faulty seal enabling moisture to get in. It made it very difficult to see at night, particularly when it is raining. Cadillac sent a letter admitting the issue and offering reimbursement, but requires customers to replace the headlights on their own then submit to Cadillac for reimbursement. The fix and reimbursement process took almost 9 months, but I was in fact reimbursed. The added problem as I understand it is the replacement lights are the same as the original lights, and are expected to have the same problem again in the future. I believe this should be handled as a recall due to safety and different more reliable headlamps used.

Notified by letter 02. 24. 2020 from Cadillac gm,llc of headlamp/headlight issues for Srxs 2011-2015. The repairs at the dealership were charged to the customer as stated in their letter. I was required to pay $1396. 00,complete a paper form, & mail it with receipts to a 3rd party. Because of a backorder for replacement parts, my problem was not repaired until October 2020. After waiting from mid October, I finally received my refund in February 2021. This issue was safety related for dimming headlights at night. Customers were forced to pay up front to fix the dangerous issue. Gm also had a deadline of may 28, 2020 to submit docs for reimbursement. This was extended only for customers with product backorders. The pandemic hit just 1 month after gm issued this letter. With job losses,illnesses, & deaths, gm did not send any letters modifying their issue for Srxs or offering alternative options for those in financial crisis during covid-19. So many things wrong with this product issue and how unprofessional & disloyal gm/Cadillac has been to their Srx owners. I have the original letter and chronological details of my experience.

Received a letter from Cadillac/GMC regarding the headlamp capsules and/or cause halogen headlights to become dim over time, well mine are like not having headlights due to be so dim. They want you to pay then they will reimburse you if they determine it was defected. The cost is $800 per headlight. So your not guaranteed reimbursement. This is not acceptable for them to ask this of an owner. They need to pay for the headlight replacement, after all they did build the car and you pay for the car which they tell you how great the car is and the warranty. I am so upset with them. I cant pay the $800 total $1600 for repairs that was on their behalf. They are not are not representing their brand very well at all. To them its all about the money! do they not realize the economy is not good at this time for some people which I happen to be one of those. I paid their price for my Srx so they should honor their mistake with their money!! please help me with this issue. The date entered below is when I received the letter from Cadillac. Lights have been dim for awhile.

The low beam headlights on a 2012 Cadillac Srx 4 that I just purchased are too dim to drive at night. I had to drive with the high beams on which causes a hazard to oncoming traffic, but I literally can not see the road with low beams on which is very likely to cause an accident. I had someone pull right out in front of me, presumably because the lights were too dim for them to see me coming. I had people flashing their lights at me and one person told me at a red light, that my headlights were off. I had to go straight home and haven't driven the car since. It is a state law in nc that headlights need to be on when wipers are being used. If the headlights aren't visible in the dark, they definitely won't be visible in the rain. The headlights on this vehicle are so dim that it appears they aren't on at all even in the dark. After reading all of the reports of this, I can't imagine how this has not become a safety recall?!?! it seems like exactly the type of thing that a manufacturer should have to correct when they become aware of it. This is, apparently, not at all an isolated occurrence.

We were driving back from dinner it was dark and raining all of a sudden the driver side low beam headlight stopped working I could not see the centerline and almost had a head-on collision then there was a police car in back of me and pulled us over for no headlight saying that he knew off other people with the same happening issued a warring and we proceeded up the roar with caution.

Headlights got very dim over time. Reached the point that I had to drive with the upper beams on at night. Also had moisture in one headlamp assembly.

The contact owns a 2012 Cadillac Srx. While driving at night, the low beam headlights were very dim. The contact was unable to see the road and had to used the high beam headlights. The vehicle was taken to massey Cadillac orlando north (4241 n john young pkwy, orlando, FL 32804, (855) 934-7395) where it was diagnosed that the entire headlight components on both sides needed to be removed to be able to replace the headlights. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The headlights on my 2012 Cadillac Srx are extremely dim and the vehicle is not safe to drive at night. This is the same issue that other drivers throughout the u. S. Have experienced with this make and model car. . Read more...

The low beam headlights are very very dim, I thought they were burned out. The brights are fine. The care is unsafe to drive at night. Was informed by dealer this is a common complaint and it would be $1400 to correct the issue (replace the headlight assemblies new bulbs will not make a difference).

The headlights are dim.