general problems of the 2013 Cadillac SRX - part 1

Don’t no.

My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all.

Opened my back hatch to put groceries in at store, and the hatch opened lifted up and then went up and down then closed on me. Glad I got out of the way in time.

2013 Cadillac Srx. Consumer writes seeking reimbursement.

When I park car in park. . . It says shift to park and I must wiggle gear shifter to get it correctly in park or it rolls if not. . This safety issue happens each time I drive my Cadillac Srx.

Vehicle fire & mold. My 2013 Cadillac Srx had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to completely stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a fire to itnite while I was driving the vehicle! fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. So scary! so disapointed! this leaking water issue has been reported on many forums for the same Cadillac make and model and it threatened my life. The sun roof draining tubes must be recalled. I’m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.

Manufacture recalls.

Passenger headlight has water inside, headlight dimmed, can't see on one side of car, driving can't see at night.

I bought my vehicle 6 months ago. I never owned a Cadillac and I really love it but there isn't alot of leg room in the back seat and its hard to see the turn signal lights being 6'4 the way the window is shaped I have to hunch to the side and look up. My main problem is the touch screen from the cue applications. It doesn't register my touch so I have to go through the steering wheel buttons to change anything. My vehicle only has 56,000 miles on it I don't think something like that should go out that fast. I have read other owners stating the same thing. There should be a recall on this cause s person shouldn't have to go through the steering wheel buttons when there is a touch screen to do that. I think we should have the newest software available or put a new updated version instead of the one that was first put out. Thanks for your attention in this matter.

Touch screen has developed a spider web that makes the touch screen useless. This screen was replaced while under warranty at 50,000 miles. I now have 103,000 miles and was told to replace this would be $1000. After checking online many owners have had the same problem. Obviously an issue with this year and model of the caddilac Srx.

Shift to park error-car not registering when in park. System display says "shift to park" after moving shift control to the park position. Will not allow me to safely shut down/turn off vehicle. Has happened a couple of times now while stationary in parking lot and in my garage. I am not sure if car is actually in park or not and am afraid vehicle will roll. Has happened a few times, the first few times I could jigge the shift control and it would clear the error. Now I have to reboot my system to shut the car down.

The cue system is locked up and will not respond only has 22,230 miles.

While car was running it started jerking and it would not go faster than 20mph. When car came to a stop it turned off. When starting the car before it starts running it would jerk again and slowing go up to max 30mph.

While under warranty I had a new cue installed. A little over a year later it went out again; however, this time I was quoted $1500 to repair it. A friend has the same car and hers was recalled and replaced.

My SUV has a noticeable sometimes unsafe lag in the transmission sometimes 3-4 sec lag had in dealership shop 2-3 times they cannot reproduce they say. There was a recall for this very issue in 2014. Says recall was performed but obviously did not fix it. It is now out of warrenty and still lagging.

Takata recall about 2 weeks ago, I notice while driving that I'm loosing the acceleration. The front gausr of rpm is not consistent. We can feel the engine is having trouble going forwrd evry time I punch in the gas pedal. My passanger and I can feel the acceleration bit chocking. So, I brought it some mechanics & they says possible time chain problem. They diagnose the car and here some of the code came out. P0011, p0014, p0016, p0018, p0021. At first, they thought of changing the camshaft sensors and crankshaft sensors maybe it would resolve the problem but it didn't. They suggest to call the Cadillac dealer possible for recalls. I drive my car daily to work, from merced to lathrop, that's about 120 miles back and fort. I used to drive my car from merced to frement from the past 4years everyday but I got tranfer to lathrop about 2 years now.

Takara recall" the Cadillac 2013 Srx luxury latch gate will not unlock when I had a flat tire to get the spare tire out the back. Also when it did open it slammed on top of my back and would not stop closing.

The cue panel needs to be replaced - $1400 ouch won't allow me to do anything on it nav, phone, weather, etc. In motion or stationary.

The cue system stoped working with the tough screen and its now impossible to set up hands free driving.

Headlights are hazy can not see anything while driving during the night. This could cause a bad accident. Popping noise on front driver side while car is running dealership says it was a loose axel nut. The dealership tried repairing it twice, still the same.

Cadillac cue touchscreen is inoperable. Vehicle has 31,000 miles. I purchased the vehicle new. Vehicle is out of warranty but according to web searches, this is a common problem with the cue. The touchscreen is non-responsive to touch interface for various automotive systems which could be a safety hazard. Such as defogging or defrosting the windshield. Systems such as navigation, interior climate control, media controls, bluetooth controls, and other electronic controls. The dealership says it is out of their control. I do not want to pay $2500 (Cadillac quote) to repair something that appears to be a common failure item for the year model.

The lift gate will not open due to the control module short circuitiing. This was due to water backing up from the sunroof drain hose which seeped into the trunk area and shorted out the liftgate control box.

The Cadillac cue system is not responding,it is completely frozen. I am not able to control the climate nor hot or cold, not able to defrost my car. The screen defect can cause or could lead to the loss of ventilation control functionality. This is dangerous and most certainly a safety issue. The issue occurred when car was stationary as I was turning my car on to head home from work I noticed the screen was not functioning.

2013 Cadillac Srx front headlamps do not put out light. Cant drive it at night. Cadillac suggested after market bulbs, also didn't work. Have now installed flood lights to use for driving. Have spent over $600. Cadillac says they have never heard of this happening. Can't guarantee putting new ones in will help and it could happen again. How can Cadillac sell cars without effective lights? terrible safety hazard. Got no satisfaction from dealer or Cadillac.

Cue malfunctioning: I purchased my car two months ago and it has been in the shop for the past month after the cue quit responding. The Cadillac dealer cannot do anything to help because Cadillac does not make the cue any more. Called customer service and told them that I was told to "get in line because there are more than 700 customers ahead of you with the same problem". Really? and that's just one shop! we have called around, no one has the oem parts. The only option is a refurbished unit. We have tried that, the unit was defective. So here I am, stuck paying for a car I cannot fully use because all of the settings are in the cue. To fix the issue will cost $1,500 but that's only if I can get around to fixing it or whenever 700+ other customers' cues are fixed. . . However long that will take!.

Can not see with low beams at night. Also, the screen freezes on the "cue" display.

Headlights on dim are almost non existent and dangerous. Bright lights work great but you can't drive with brights. The dim lights are like driving with a flashlight with almost dead batteries. Dangerous!!!.

This morning I was parked in a lot outside of a store with my trunk open. I was leaning in the trunk moving items around. I can only assume I applied pressure to the trunk button on the key fob unknowingly. The trunk closed down onto my back and felt as if it was intent on closing even though my body was preventing the trunk from closing. I could not pull back as the door literally had me pinned in the trunk. My husband ran around to the back of the car as did another gentleman in the parking lot. My husband began hollering to hit the button which I still had. The door immediately began to lift after hitting the door release button of the fob. The event was shocking enough that I can't imagine what might have happened had my husband and a passerby not hollered for me to push the button bringing me out of the state of shock or if instead of an adult a young child had the door closing on them. The weight and pressure of the door prevented me from doing much more than pushing the button.

This incident has occurred 5 times on my vehicle. The most recent today, 4/2/2014. What happens is I push on the gas pedal and their is a delay of 4 seconds before the car engages and moves. First time this occurred was when I was getting on highway. I pushed down on the gas pedal and the car did not move. Two times I had this issue occur when I came to a complete stop at a stop sign. I pushed on the gas after stopping and the car did not move. I had another incident after backing out of a parking spot. I shifted the car into drive and then pushed on the gas pedal and the car did not move. The latest incident today occurred when making a right hand turrn. After I completed the turn I pushed on the gas and the car did not move. In each incident, it feels like the car is trying to engage and then it finally kicks in. I have taken the vehicle into lindsay Cadillac dealership and they have told me this is normal behavior for this vehicle and nothing is the matter with it. They refer to a January 2014 post on their blog site. When they read it to me I confirm I was not passing a vehicle nor did I do a rolling stop since that is when they say this issue would occur. I did speak with gm customer care after my visit to the dealership when they told me they could not find a problem and they were shocked to hear me say the dealership stated this is normal behavior. They told me it was not. I am now reporting this issue to you hoping you can look into it with gm.

Twice I have been stopped at a stop light . . . When it was time to go, I pushed the gas, it went a little ways (a few hundred feet) and then it lost power (for lack of a better term) . . . I had the gas pedal to the floor, but the vehicle wouldn't go. After about 5-8 seconds, it pealed out and went. Again, this happened twice - two days in a row. It hasn't happened since then, though I have experienced a slighter hesitation several times coming off a stop. Along with this, I can also be driving down the road with nothing in front of me, behind me, or anywhere around me, and the collision lights flash and the seats vibrate as if I am approaching another vehicle to quickly. Again, it does this when nothing is around me. This typically happens when I'm going down the interstate at 65-70 mph.

I purchased my 2013 Srx at the end of March 2013. On more than 4 occasions I have been at a stop. When I press the accelerator the car coasts slightly but does not go. I pull off the accelerator and push the accelerator again. After repeating this process, and several seconds later the vehicle will slowly move. I had it in the dealership in January and they could not find anything wrong. It has happened several times again including twice within the last week and I have scheduled another appointment for next week.

This is a problem that is happening because of the stop/start button. Because there is no key for this vehicle you are able to push the stop button with the car in gear and if you do not pay attention to the warning lights or chime and get out of the car it will roll away. This has happened on more than one occasion and lucky no injuries so far. Because of the interlock between the key and the gear selector on a vehicle with a key you are not able to remove the key till the vehicle is in park. I know a lot of cars now have the stop/start button so am thinking this may cause a lot of accidents if they all work in this manner.

I was driving on a side road, came to a busy road stop sign, stopped, went to turn right and lost acceleration power for approximately 5 seconds. My car just coasted into the direction I was turning my steering wheel. No power! fortunately, at the time, there no cars coming close enough, to make my vehicle a hazard. But, if the conditions were different, I certainly would have been in danger. The power picked back up after a few seconds, and I had acceleration power again. The same scenario has happened 4 times now, always after stopping and then trying to accelerate, and losing power for a few seconds, approx. 5 seconds. It began on 10/13/13, then 11/4/13, 1/3/14. And 2/3/14. I bought this 2013 Cadillac Srx luxury brand new on 4/20/13.

Time lag when car is at a hill stop or fwd gear hesitation from coming off hill or rxr crossings, would roll backward from coming out of brake to gas pedal like no pwr response from eng.

I purchase a Cadillac Srx 2013 and after a 6 hour trip a very loud noise started coming from the left front side of the vehicle. I have had it in the shop 5-6 times. They state that the noise is reproducible but they can seem to nail down where it is coming from. The noise becomes loudest at 35-40 then at 78-80 mph. The vehicle is still under warranty at benny boyds. I took it to alderson and they said they thought it was in the frame. However gm sent a rep. And he denied there was any sound coming from the front end even with the mechainc in the back seat validating the noise. Ive had two different dealerships and a outside mechanic validate the problem, but they are unable to fix it. It is a rotational noise that is not heard in other Srx's. I tried the lemon law but the rep denied the problem and I was advised to just continue taking the car into the shop until they can fix it.