Water Pump problems of the 2010 Chevrolet Traverse

I am contacting you regarding a 2010 Chevrolet Traverse lt I purchased from carvana. The vehicle was delivered on Sunday, October 13, 2020. The vehicle was re-scheduled several times before it was delivered. I was contacted via phone on the delivery date via carvana customer advocate to instruct me the vehicle driver side-view mirror, driver door latch was damaged in route to the carvana hub located in birmingham, alabama. The advocate advised me they can re-scheduled the delivery to have it repaired. I informed the advocate I was in desperate need of a vehicle and could not afford for it to be re-scheduled again. She assured me that I can take the vehicle to a certified service center and have a service advisor to give them a call to cover the labor and repairs and they will cover it. Unfortunately, I had been without a vehicle from October 2019 to March 2020 after receiving this vehicle it has been issue after issue. The repairs that was done is listed below. �windows (safelite) �window molding �car mats �passenger heated seat �tires �rack and pinion �oil pan, gasket and oil filter �water pump and gasket �ball joints �upper and lower control arms �front right and left stabilizer bars �front brakes �rear brakes �rotors turned �front struts �air condition hoses and freon, I had to pay the warranty was up �driver handles driver, passenger, and back handle �exhaust leak and manifold cat back �mufflers (4) �Cadillac converter (4) �exhaust �keys (2) fob (2).

Brought the 2010 chevy Traverse to dealer for a leaking water pump that was fixed under warranty in November. Vehichle was in reduced power mode once it was started up after work was completed on water pump. At that time I was informed the timing chain was stretched and had to be replaced. The gm dealer quoted me $1834 to replace. Unacceptable at this mileage for a timing chain to be stretched that much. Gm needs to recall these vehichles for this and many other items and fix their junk that they turn out for top dollar. That isn't an easy tab to pick up for most of us.

Tdc p008 is tripped in vehicle. It says something is wrong with the tiiming. It just happens that this code showed up the day after I had recall work on the vehicle for seat belts and airbags. They also checked the water pump for leaks. The dealer said that it has nothing to do with work they did the day before.

This vehicle was taken to champion Chevrolet for a recall for a failing water pump seal. During that analysis, the power steering pump and rack assembly was found to be low on oil and with metal shavings in the pinion rack was near failure. The failure mode on this model and all Traverses, enclaves, and acadias is the ultimately steering lock and a probably crash. This is a definite recall item that should be finally determined by NHTSA for all years of this vehicle. The repair estimate is over $2600 as the entire front engine assembly has to be removed. Other owner experiences indicate that this repair is widespread in these gm models and is a serious safety issue.

On the day of purchasing the vehicle, only seconds after signing the contract, I was told the vehicle could not be driven because of safety recalls. Had to wait three weeks before getting the vehicle I purchased, very nervous after that situation. Then after only having the vehicle approximately 8 months the power steering pump, water pump, and leaking hoses went out with over $1,500 in repairs. Three days after the second incident they called, after I brought the vehicle in for more business to get an oil change, tires rotated and a safety check, and they told me the tires were unsafe and they would not rotate the tires. They further stated that they would replace the tires for approximately $800. I am now on the fifth (5th) day without the family vehicle and very stressed. A 20 year veteran retired from the united states marines is asking for your support and assistance to make a bad deal right. Here is my statement on the last 9 months with dealing with prince Chevrolet of albany, 2701 ledo road, albany, GA 31707 and my breaking down lemon and vehicle. I am outraged that this is the type of customer service I am receiving from chevy and I want out of the contract. I no longer want anything to do with chevy or GMC. I hope to hear back from someone other than the local prince of albany staff, they are obviously giving me the run around. Thank you prince Chevrolet for not supporting your veterans and customers of georgia with the right service. A great way to show the example of the rich stealing from the poor. I am not rich enough or powerful enough to hold prince Chevrolet of albany, 2701 ledo road, albany, GA 31707 accountable but ask that someone assist me so I can just get back to a normal life and transport my family around safely.

Received a letter from gm that my car might have a leaking water pump seal. (it does because I have had to add coolant) . The letter states that for the next 2 years chevy will add coolant as needed. Why not recall the car and replace the water pump. It is not going to magically stop leaking in 2 years.

Water pump replaced in March 2013, covered under warranty. Hvac actuator also replaced at this time. 2000 mile trip made after repair and upon return engine suffered catastrophic failure on April 2, 2013. Diagnosis catastrophic failure of the 3rd cylinder. Cause unknown. Occurred during morning commute on heavily trafficked highway. Children were in car when it stalled. Had to be pushed from center lane of traffic and then towed to dealer. One week after car returned from engine replacement, leak appeared in hvac. Leak repaired and car retrieved April 29, 2013. A week to the day of the car being repaired, service stabilitrak system light came on. Power steering seemed non existent and check engine light appeared. This problem required replacement of internal mode switch, reprogramming of electronic control module and transmission control module. Car retrieved may 7, 2013. Car returned but steering wheel still difficult to turn and squeaks when in use. Problem seems to worsen with increasing temperatures. Additionally, radio will not always shut off after driver door opened. Service stated they could not reproduce problem but happens frequently to driver. 4 serious service requirements in two months for a 2. 5 year old car with under 60k miles. Chevrolet certainly doesn't make a vehicle to last and this vehicle is certainly not a car to call safe or reliable.