Software problems of the 2018 Chrysler Pacifica

Vehicle was purchased new in March 2019 off the showroom floor from a dealer in morton, IL. It had radio problems from the beginning and was noted on my first service visit 6/4/19. The radio would freeze on the loading screen and never operate. I was told to wait for software updates regardless of the amount of pictures and videos I showed the team members of what was going on with the radio freezing and rebooting, not to mention the WI-fi issues. Fast forward to July of this year and the whole radio and associated safety features went out. I was driving 1,000 miles from my new house in nc back to IL for a visit and 90 minutes into the drive the radio and climate controls all went out. I was then driving in the rain, in the mountains, without a way to defog my windshield. I'm very familiar will pulling the fuse to reset the radio (as noted in other service visits), but even that didn't fix it this time. For much of the drive I had heat instead of ac in the driver's area. Cameras were not functional during this time and the lane assist and cross traffic alert was intermittent. I arrived to central IL late at night on Thursday, July 23rd, now 600 miles outside the 36k warranty. I brought the vehicle in to pull codes on Friday, as instructed. I was told no one could help me at that point and to just come for my oil change on the 29th. On the 29th, my comment on the radio wasn't even acknowledge by the service rep and there are no notes on the service receipt about it. On Friday, August 28th, the radio started rebooting every 3 to 4 minutes. I have no use of safety features or cameras. The battery then died from rebooting the computers regardless of operation. Both sliding doors were disabled. The back hatch doesn't open at all. Uconnect safety location features were not working.

First, thanks for this opportunity to bring up my concerns regarding my vehicle: I had the following issues with my 2018 vehicle: 1. On 20 Feb 20, vehicle was in motion when the charging system light came up regarding an issue with the electrical charging system. The vehicle almost turned off in the middle of the street. Now the off/ on start is not working. 2. 9 may 19; vehicle was stationary; another recall regarding the battery ground that have been built with a sealer that is used during the wire harness manufacturing process may accumulate on the wire harness tab which may cause a loss of clamp load in the battery ground joint over time. 3. 23 may 18; few days after purchased, the vehicle was stationary, the recall was about fault handling strategy of the engine control module or pcm software in the vehicle. I am really concern because this is a new vehicle from 2018 and is the vehicle utilized for my family on a daily basis and in less than 2 years and it has 2 recalls and one malfunction. I am really worry about the performance of my Chrysler Pacifica, and I am really concern that one of this days the vehicle left my family on the road.

Tl the contact owns a 2018 Chrysler Pacifica. The contact stated that the entire theater system failed and the backup system would become stuck in camera mode while driving. The failure intermittently occurred. The contact stated that the software on the tv monitor and the video module under the passenger seat were replaced and updated at coast auto center Chevrolet (530 chetco Ave, brookings, or 97415, (800) 342-9438). The contact stated that the failure continued and the vehicle was taken back to the dealer several times. The contact stated that the same dealer attempted to repair the vehicle, but was unsuccessful. The contact wanted to know why the VIN was not included in NHTSA campaign number: 19v886000 (equipment, back over prevention). The manufacturer was made aware of the failure and provided numerous unknown case numbers. The failure mileage was approximately 36,000. The VIN was unknown.

The electronics through uconnect shut off randomly or will not all work randomly. We have had the software updated by ourselves and the dealership on multiple occasions. While driving or in park. Next, our dash lights would not go off one night no matter what we did to shut them off and ended up killing the battery by morning.

Tl- the contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at 30 mph, the vehicle began to stall without warning. The contact was able to restart the vehicle and resume normal driving. The contact then received a recall notice for NHTSA campaign number: 19v348000(electrical system) and initially took the vehicle to tom ahl Chrysler, Dodge, Jeep, ram 617 king Ave, lima, OH 45805 for the recall repair. Soon after the repair was performed, the failure occurred again. The contact then took the vehicle to liberty Chrysler Jeep Dodge ram 12895 worthington rd, pataskala, OH 43062 where a software update was performed but to no avail. The manufacturer was then notified of the repeated failures and referred her another dealer. The contact took the vehicle to byers Chrysler Jeep Dodge ram 465 s hamilton rd, columbus, OH 43213 where it had been taken to on numerous occasions for the same failure. The vehicle had not been repaired. The failure mileage was approximately 25,000. Jo.

1- turn the van on. Click on uconnect theater then shift to r or click the surround camera to activate the camera, click any bottoms to change the camera view, is not working. The screen freezing and not responding anymore. Turn the van off for 2 hours. Turn it on again, the camera options will work fine. Click the uconnect theater again, go back to the camera or shift to r, the bottoms that change the views are not working and not responding. 2- put the usb flash to play movies. Go to uconnect theater, it will read the usb and I can play movies. Disconnect the flash and connect it again, it will not reading it anymore. Turn the van off for 10 min. Then turn it on, it will work again. Once I disconnected and connect it again, it will stop reading it. Software issues. . Read more...

Tl the contact owns a 2018 Chrysler Pacifica. When the vehicle was purchased, it was modified with a side entry ramp; however, the automatic sliding door and ramp malfunctioned several times and failed to open. During the recent failure, the door failed to open and fell off. The door fell off twice and was damaged. Mobilityworks 2(727 st johns bluff rd s, jacksonville, FL 32246) stated that the contact was responsible for the damage and wanted to charge the contact for the repairs. The manufacturer of the sliding door (braun ability) checked with their chain of command and informed the contact that they would not cover the repairs. The vehicle was also taken to jacksonville Chrysler Dodge Jeep ram arlington (11101 nurseryfields dr, jacksonville, FL 32256, (904) 493-0000) and they reprogrammed the vehicle software. The failure mileage was 9,747.