Back Over Prevention Problems of Chrysler Pacifica

The contact owns a 2023 Chrysler Pacifica. The contact received notifications of NHTSA campaign number: 24v436000 (back over prevention) and 25v302000 (air bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

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See attached document for complaint.

See all problems of the 2021 Chrysler Pacifica 🔎.

The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

The contact called on behalf of the owner of a 2022 Chrysler Pacifica. The vehicle was an adaptive vehicle. The owner received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was blurry on some occasions, and was completely black on other occasions. The contact stated that the black image remained displayed while driving the vehicle. Additionally, the infotainment system made an abnormal sound and displayed a glitchy screen that prevented the contact from using the functions of the infotainment system. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not yet available. The failure mileage was approximately 43,000. Parts distribution disconnect.

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The contact owns a 2021 Chrysler Pacifica. The contact stated that while starting the vehicle, the contact attempted to back up and became aware that the rearview camera was inoperable. The contact stated the image from the rearview camera appeared blank. The contact stated that due to the failure with the rearview camera, the contact rear-ended an object which caused the rear-end of the vehicle to be fractured. The vehicle was able to restart. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the radio software failed which caused the rearview camera to fail. The contact was informed that a software update was needed. The dealer informed the contact that the update was not available, and the contact was also informed that the rear end of the vehicle needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 8,852. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 135,000.

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The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the back-over prevention camera image was frozen. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer, who performed a software update as part of the manufacturer's extended warranty coverage related to the failure. The contact stated that after the software update was performed, the failure occurred intermittently. The manufacturer was notified of the failure. The failure mileage was 55,000.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while operating the vehicle the backup camera had malfunctioned. The contact stated that while in reverse the backup camera display screen image was either a solid blue or a black screen, or the image was frozen, causing a visibility hazard to the driver. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not yet notified of the failure. The failure mileage was 127,000.

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The contact owns a 2021 Chrysler Pacifica. The contact stated that the back over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2023 Chrysler Pacifica. The contact stated that the vehicle would begin to roll away, when attempting to park on an incline. The contact also stated the gear shifter was placed in reverse, the vehicle continued to drive forward. In addition, when applying the brake pedal, the vehicle would take an extensive amount of time before coming to a stop. The contact stated it felt as if the hydraulic fluid was low despite there being no leak. The backover prevention camera failed to display the image from the rear of the vehicle due to there being an unexplained fracture. No warning lights illuminated. The vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The vehicle had not been repaired for the brakes and gear shifter. The back-over prevention camera had been replaced but the failure persisted. The vehicle was returned to the dealer however had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,600.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention). The contact stated that on several occasions while in reverse(r), the back over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA campaign number: 19v886000 (back over prevention, equipment). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.

The contact owns a 2019 Chrysler Pacifica. The contact stated that the back over camera image remained on display while driving. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA campaign number: 20v191000 (back over prevention). The failure mileage was approximately 48,000.

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The contact owns a 2022 Chrysler Pacifica. The contact stated while attempting to start the vehicle, the center console display went black and became inoperable. The contact stated that only the back-over prevention camera operated on the screen as needed. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact linked the failure to NHTSA campaign number: 24v436000 (back over prevention). The contact stated that the vehicle had already been repaired under the recall; however, the repair failed to prevent the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,029.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back over prevention camera displayed still images, with blackouts, or was inoperable. The failure had become more persistent and then became a constant failure. The contact had to restart the vehicle to regain functionality or correct the malfunction. While turning off and restarting the vehicle, the radio randomly activated without driver input. The contact believed that the failure had caused additional failures with other control panel functions such as, the radio, heating, and the a/c system failing to activate as needed. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 14,000. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated while driving at various speeds, the "uconnect box service required - please visit an authorized dealer" message was displayed on the instrument panel. Due to the failure, the reverse camera screen displayed a blank image while in reverse(r). The vehicle was taken to the dealer several times in reference to the failure. The vehicle had been repaired a total of three times; twice for the radio module and once for the telematics box module (tbm). The vehicle was not repaired. The contact later discovered that the vehicle was included in NHTSA campaign number: 24v463000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA campaign number: 24v436000 (back over prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was either blue, blank, or there was static. The vehicle was taken to the dealer, where the radio software was updated under NHTSA campaign number: 24v436000 (back over prevention); however, the failure persisted while reversing. The vehicle was taken back to the dealer, where it was determined that the rearview camera needed to be replaced. The dealer informed the contact that the rearview camera replacement was not covered under the recall. The contact stated that the recall remedy failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

The contact owns a 2021 Chrysler Pacifica hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the hvac, radio, backup camera, and bluetooth failed to function as needed. The contact also stated the back-up camera would function intermittently. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radio control unit to be replaced. The vehicle was not repaired due to the parts being on back order. The manufacturer had been informed of the failure. The failure mileage was 7,519.

The contact owns a 2018 Chrysler Pacifica. The contact stated that the back over prevention screen image remained on the display screen for approximately 30 seconds after shifting the vehicle out of reverse(r). The contact stated that the image distracted him while driving. The contact had taken the vehicle to the dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. Upon investigation, the contact discovered NHTSA campaign number: 19v886000 (back over prevention, equipment) however, the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,000.

The contact owns a 2017 Chrysler Pacifica. The contact stated after shifting gears from reverse to drive, the rear backup camera imagine remained on the display screen. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired yet. Upon investigation, the contact associated the failure with NHTSA campaign number: 19v886000 (back over prevention, equipment) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 66,000.

The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the radio software needing to be updated. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19v886000 (back over prevention, equipment). The manufacturer had been informed of the failure and informed the contact that the part was not yet available. The failure mileage was approximately 800.