Sensing System Camera Problems of Chrysler Pacifica

I took the van to get the safety recall done in 2026, Feb 25. For the rear view back up camera. I took it to the same dealership that I bought the car from, jones junction. However, upon further complications with the back up camera, this issue has never been fixed or resolved. If anything, the issue has become worse. I am unable to use my camera 98% of the time. It freezes. It goes black or is unavailable to see anything out of. It's a safety recall for a reason. I want this issue fixed. As I have been driving like this with the issue for quite some time. What are my next steps? I prefer not to have to dealer hop if I can help it. But I might have to. Is there a patch they may have to do to re-install the software for the camera? or would they have to go and flash it again and what ever else? my true gut tells me that I dont think this specific dealership ever did the recall, correctly.

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The backup camera rarely works anymore. It will show a variety of the following: - a blue screen - a black screen - a still image - it works correctly (rarely happens). The still image is a great cause of concern for safety. It still shows the guiding lines as I am moving the steering wheel, so it almost looks like I am moving in real-time. If the still image is showing nothing behind my vehicle, it could cause me to back over something/someone because camera did not display real-time video. (attached photos show a vehicle behind my car, but when I turn on the camera, there is a still image. The third image shows the guide turning on the still image). Dealer has stated it is a known issue, but there is not a recall. Many reports of this issue can be found in online forums. Vehicle has not been inspected by manufacturer, police, or insurance. There were no warning lamps or other symptoms prior to the failure. Issue has been intermittent for about a month.

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Back up camera none functioning. When put in reverse it goes black, or goes blue and says “system not available “ at times the camera freezes and does not show correctly.

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The back up camera complete blacks out eliminating visibility at the rear of the car.

The contact owns a 2017 Chrysler Pacifica. The contact stated that the touch screen failed to respond as needed. The vehicle was shifted into reverse; however, the rear-view camera failed to operate as designed. The contact stated that the radio malfunctioned, and the steering wheel heater and seat heaters failed to deactivate causing the seats to overheat and burn the occupants. The vehicle was taken to the dealer who had replaced and upgraded the center seat module; however, the failure reoccurred. The contact returned the vehicle to the dealer two more times where the radio was replaced then the touchscreen was replaced. The failure reoccurred; however, the contact had not taken the vehicle back to the dealer. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 16,742.

The contact owns a 2019 Chrysler Pacifica. The contact stated while reversing at 1 mph, the back over prevention camera sensors failed to recognize a child behind the vehicle. The contact almost struck the child. There was no warning light illuminated. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was informed of the failure. The approximate failure mileage was 52,000.

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