general problems of the 2016 Chrysler Town & Country - part 2

On 9/29/23 while traveling on rt. 17 west in the town of goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the Chrysler dealership I purchased it from in newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler customer service 800-992-1997. There is a recall s44 on 2015/2016 Dodge grand caravan/Chrysler Town & Country vehicles with 3. 6l engine - code erb and an automatic transaxle - code dg2 built from July 31, 2015 thru April 18, 2016. Chrysler customer service said there is no recall on my vehicle and recalls are based on the VIN. Recall s44 - the transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke to one of the service managers at the dealership's repair shop and he gave me the following information on my vehicle: build date: 2/19/2016 in service date: 3/1/2016 engine code: erb transaxle code: dg2 the complaint I filed with Chrysler is closed - case# 87563929. They were not going to do anything to help us. I have owned a Dodge grand caravan, and 2 town and countries over the span of 20 years while raising my 3 children and I still drive one to this day. The build date, engine code, and transaxle code all fall within the guidelines of the recall, but Chrysler told us it does not qualify for recall repair. I have incurred the following expenses due to this failure: towing to dealership - $281 car rental, 7 days - $526 new transmission - $6841 total expenses - $7648 please investigate this for recall s44. Attached please find the recall, and receipts for repair and related expenses totaling $7648. Thank you for your consideration to this matter.

On 9/29/23 while traveling on rt 17 west in the town of goshen, NY my vehicle experienced an unexpected loss of motive power. The vehicle was towed to the dealership I purchased it from in newburgh, NY and diagnosed with multiple trans failures requiring a new transmission. My husband contacted Chrysler customer service 800-992-1997. There is a recall s44 on 2015/2016 Dodge grand caravan/Chrysler town and country vehicles with 3. 6l engines - code erb, and automatic transaxle - code dg2 built from July 31, 2015 thru April 18, 2016. Chrysler told us there is no recall and recalls are based on the VIN. Recall s44 - the transaxle oil pump may experience a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. A loss of transaxle hydraulic oil pressure while driving will result in a loss of motive power and could cause a crash without warning. This is what I experienced when my failure occurred. I spoke with one of the service managers at the dealership's repair shop and he gave me the following information: build date: 2/19/2016, in service date: 3/1/2016, engine code: erb, transaxle code: dg2. The complaint I filed with Chrysler is closed - case# 87563929. They were not going to help us. I have owned a Dodge grand caravan, and 2 Chrysler town and countries over the span of 20 years while raising my 3 children and still drive one to this day. The build date, engine code, and transaxle code all fall under the guidelines of the recall. Chrysler customer service told us my vehicle does not qualify for recall repair. I have incurred the following expenses due to this failure: towing to dealership $281, car rental, 7 days $526, new transmission $6841, totaling $7648. Please investigate this complaint for recall s44. Thank you for your attention to this matter.

Entered the highway and attempted to accelerate and bring car up to speed to match other cars. Car reached 55 mph but could not go faster and did not shift into higher gear. Noticed a high pitch noised coming from engine compartment. Over the course of a few hours the car would lag when shifting into reverse and would lurch forward when it did kick in. The car was taken to napa for a diagnostic where they diagnosed a problem with the transmission and that the car had transferred into "limp" mode. We were informed by jet automotive the transmission requires an overhaul.

Transmission pump failure resulting in gear slippage and loss of power while my wife was driving. Seems to be the exact issue specified in an already existing recall, but doesn't seem to apply to our 2016 Chrysler minivan. I'm not sure why it does not apply. 2016 Chrysler Town & Country recall item affected: power train: automatic transmissiondate announced: 06/23/2016description of recall:Chrysler (fca us llc) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge grand caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 ram promaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure. Action need to fix it:Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is s44.

The contact owns a 2016 Chrysler town and country. The contact stated that while driving at approximately 60 mph, the vehicle decelerated while the accelerator pedal was depressed. The contact stated that he was able to veer the vehicle off the road and shift in the parked (p) position. The contact stated that he turned off and restarted the vehicle and shifted in drive (d) then depressed the accelerator pedal however, the engine revved but the vehicle failed to engage. No warning light was illuminated. The vehicle was towed to and independent mechanic where it was diagnosed and produced code: p0700 and that the transmission pump failed and needed to be replaced. The vehicle was not repaired. The contact was then informed of the NHTSA campaign number: 16v461000 (power train). The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.

Oil leakage. I’ve read numerous reports online with the same year make and model about oil leakage we bought this car used without doing and research first just because we needed a car. And when I notice the oil leak I’ve been doing research and a lot of people have had the same problem causing people to spend alot of money to fix it which could have been prevented.

The contact owns a 2016 Chrysler town and country. The contact stated while driving approximately 45 mph, the check engine warning light illuminated, and the vehicle lost motive power. The contact was able to drive the vehicle to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 16v461000 (power train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,194.

The contact owns a 2016 Chrysler town and country. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power. The contact was able to coast the vehicle to the shoulder of the roadway. Due to the failure, the vehicle was almost rear-ended. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 96,000.

I have a 2016 town and country with 83k miles on it. While backing out of a crowded parking lot after my childs baseball game, my transmission had failed. My car would not go back into drive, therefore I was rolling backwards. There were multiple people around and I could have seriously hurt someone or myself and my children. After it rolled back a bit, the transmission finally shifted and went into drive. At that point the car jolted forward and I was able to move to a safer location, while the car then went back to having no power. My children and myself were left stranded. The car has been towed and checked on by a mechanic. The trans pump has failed. Chrysler has a recall, s44, but conveniently my car is not covered by it. I am not sure why this very serious and dangerous incident happening with these vehicles would have any cars that were not part of this warranty. Chrysler needs to do better. This issue, with a build date of 9/2015 should be part of this recall, which has a build date of July 31,2015 through April 18,2016.

While driving with my children, my 2016 Chrysler Town & Country limited platinum van started to make a loud whining noise and then it started lurching forward. I could tell it tried switching gears but transmission was slipping. There was no errors given. This happened suddenly. Vehicle has 88,000 miles. I drove home, but barely made it home as it wouldn't switch gears smoothly. I had it towed to transmission shop. They said the transmission was shot and needed replaced or complete rebuild. Error code give was p0844 loss of hydraulic pump prime.

The contact owns a 2016 Chrysler town and country. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in NHTSA campaign number: 16v461000 (power train). The failure mileage was approximately 93,000.

Without warning ignition turned off while driving and in motion. Was slowing to get ready to make a turn onto another adjacent road loss of power steering and the stall nearly resulting in auto accident luckily my 3 children were not present in the van at the time no warning lights no check engine lamp just sudden failure and shutoff of the vehicle.

The contact owns a 2016 Chrysler town and country. The contact stated while driving 40 mph and accelerating, the transmission experiencing hard shifts. The vehicle started jerking and made abnormal loud sounds. The check engine warning light was illuminated. The contact continued driving at 40 mph in the highway to prevent the failure from reoccurring. The vehicle was taken to a local pep boys and to an independent mechanic where it was diagnosed that the failure was associated with the power train and the transmission needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 160,000.

The transmission pump failed suddenly, resulting in severe slippage in the transmission and loss of motive power for the vehicle. The vehicle struggled to stay up to road speeds on the highway until I could get it parked in a safe place to get my family out of the vehicle. Later on that day, I tried to take the vehicle around the block, to which it barely would make it back to it's starting point it was slipping so badly. A local Chrysler dealer has diagnosed the transmission is bad specifically citing a bad pump in the transmission. There were no warning lamps or indicators alerting us to this problem, just the sudden failure of the transmission putting me and my family in an unsafe situation. This vehicle meets all the criteria of a Chrysler town and country listed on recall 16v-461 (s44 within fca's nomenclature). The build date of our van falls squarely within the build date window listed in the recall. Recall states 7/31/15 through 4/18/2016 build dates are affected--our van states build date of 11/15 on the door jamb. However, after contacting multiple dealerships and Chrysler themselves, they claim our van is not a part of this recall as the VIN number is not associated with the recall. I don't understand. The recall calls out the failure of the transmission oil pump, and that is the exact part that has failed on our van causing an unsafe sudden failure of the transmission in our van. I think it is a failure on fca's part to not associate all the vehicles with this recall that in reality should be associated with this recall. This is wrong.

Owner was driving car and noticed high pitch whir at low speed upon entering the highway, had the radio been on then this noise would not have been noticed. Driver was able to exit the highway. Upon reaching a stoplight the vehicle revved up to 60mph then down to zero. When barely compressing the gas this occurred again. Owner quickly turned off and on vehicle hoping to reset whatever was happening. Upon restarting and barely pressing gas the vehicle lurched forward with high rpm. Driver was in high traffic area at height of rush hour, but was able to cross 4 lanes of traffic to a side street. Car was towed to dealership where it was confirmed that the transmission pump had failed and metal shards had gone through the transmission causing full replacement to be needed. No warning lights went off on vehicle and vehicle had been serviced regularly with no warning of failure. Loss of control of vehicle in heavy traffic was unexpected and dangerous. Vehicle had 49,787 miles at time of failure.

During idle, or driving under various conditions, vehicle will randomly "shut down". This can happen driving through a corner or on the interstate at 70mph. Once it shuts down, you lose braking and steering assist. Still have headlight and accessory power. Car will start right back up either putting it in neutral and turning the key, or coming to a stop and putting it in park. Doesn't hesitate to crank, appears to have fuel pressure and spark. There is no correlation to this issue with driving conditions. Sometimes will happen multiple times in a day, sometimes wont happen for a week. Research suggests that this is a very common issue across many years of vehicles that have used the 3. 6l pentastar engine, however no TSB's or recalls have been issue for the 2016 t&c exhibiting this issue.

The contact owns a 2016 Chrysler Town & Country s. The contact stated that while driving 55 mph, she heard an abnormal noise near the floor of the vehicle. The contact then stated that while idled at a stop, she depressed the accelerator pedal however, rpms increased rapidly but the engine failed to engage. The contact was able to coast the vehicle off the road. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced the NHTSA campaign number: 16v461000 (power train). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 60,000.

On my 2016 Town & Country, the check engine light went on. The repair facility said the code is po740 (transmission torque converter circuit). Another repair facility says the transmission needs to be replaced. The vehicle has only 61,xxx miles.

My 2016 Chrysler town and country van, started making horrible noises while I was circling to get my friend at the airport. There was no warning light and no place to stop. I slowly drove 2 miles to a gas station and parked it over night, got it towed to my regular shop in the morning. They told me transmission oil pump had failed. They referenced me to nthsa safety recall 16v461000 ( Chrysler recall number s44 ) for transmission oil pump. Recall was for dates Aug 2015 thru Aug 2016. My vehicle dom was December 2015, right in the middle of the recall date range. However, for unknown reasons, my VIN is not included in the nthsa recall and Chrysler / fca / stellantis is refusing to pay for the $7500 repair. I would like nthsa to please add my VIN number to the above referenced recall. Please let me know next steps. Thank you!.

The contact owns a 2016 Chrysler town and country. The contact stated while shifting into reverse, the vehicle failed to respond. There was no warning light illuminated. The contact stated that she continuously moved the gear shifter from park to reverse(r) and drive(d) until the vehicle responded after shifting into drive(d). The contact was able to drive the vehicle however, the vehicle would not exceed 20 mph. The contact engaged the hazards lights and continued driving. The contact stated that upon pulling into her driveway, the check engine warning light illuminated. The manufacturer was notified of the failure and informed the contact that the dealer needed to diagnose the vehicle before they could cover the repair under NHTSA campaign number: 16v461000 (power train). The vehicle was towed to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer; however, the manufacturer informed the contact that they could not assist and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 102,283.

The contact owns a 2016 Chrysler town and country van. The contact stated that while driving at an undisclosed speed, she heard an abnormal noise under the hood of the vehicle. The check engine warning light was illuminated. The contact then stated that when shifted into reverse or drive, the transmission intermittently failed to shift to the intended gear. The contact stated that she turned off and restarted the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 109,000. The VIN was unavailable.

The contact owns a 2015 Chrysler town and country. The contact stated that while his wife was attempting to reverse the vehicle, the vehicle failed to perform as needed. The contact stated no warning light was illuminated. The driver was able to drive the vehicle to her destination even though reverse was inoperable. The contact took the vehicle to an independent mechanic and was informed that the transmission solenoid needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the independent mechanic eight months later and was informed that the transmission needed to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 89,000.

Cylinder 3 missfire loss of hydraulic pump prime. Line pressure low. Lc pressure switch rationality. Yes it's available for inspection. Unknown if reproduced by dealer or other unknown if inspected by manufacturer or other. The check engine light came on a little after 90k miles, at which time it was out of warranty, the mechanic said it had a weak cylinder and the motor needed to be replaced or rebuilt, but it was still drivable. The van would start shaking and loses power under moderate acceleration (like getting on interstate) and begin dinging but eventually gain power back. Around 119k miles, the van made a loud squealing sound and started loosing speed very quickly in the middle of traffic. I put the car in park and back in drive to see if I could get it out of the road. It then started to roll backwards I barely pushed the gas and it revved up to 6000 rpm and then jerked and quickly accelerated forward. If a car would have been close enough I would have hit them while rolling backwards and when it accelerated forward. Upon inspection, the faults listed above came up. The van is no longer drivable but still starts.

Engine needed to be replaced 1 year ago. Transmission began skipping and losing pressure and now needs to be rebuilt.

The contact owns a 2016 Chrysler town and country. The contact stated that while driving at various speeds, the vehicle would hesitate while in first gear before jumping into the next gear without warning. In addition, the contact also stated that an abnormal, grinding sound would emit from the vehicle without warning. The contact took the vehicle to an independent mechanic who informed him that the transaxle oil pump was defective and needed to be replaced. The contact was then notified of NHTSA campaign number: 16v461000 (power train) which the mechanic linked to the his failure. The manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 118,000.

The contact owns a 2016 Chrysler town and country. The contact stated while driving approximately 15-20 mph, the vehicle revved high several times, started jerking and stalled. The contact veered to the side of the roadway. The contact was unable to restart the vehicle after several attempts. The vehicle was towed the dealer where it was diagnosed that the transmission needed to be replaced. The dealer also informed the contact that the vehicle could not be repaired under NHTSA campaign number: 16v461000 (power train) because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included. The manufacturer also informed the contact that she did not qualify for good will assistance due to the mileage on the vehicle and because she was not the original owner. The failure mileage was approximately 67,479.

The transmission fails. When this happens the call stalls or jerks while driving. This was seen by my local mechanic for the pump and the transmission is now being serviced by another independent repair shop. When the issue originally happens there were many lights that went off. Once the pump was replaced a few months later we got the check engine light where we found major damage to the transmission (torque converter, solenoid block, and drum).

Well the passenger sliding door hasn't locked since I can't remember, but that isn't my main complaint, m y transmission went out along with possible fuel pump issues etc. This happened while enroute to meet my dad and brothers for lunch on a Saturday afternoon, I had my 3 children with me aswell. . . . . It was a little scary and I was able to pull off thebusy highway and into a church parking lot. Where the van sat until Monday and wa taken to my dads via towe. The incident happened on April 9th 2022. I hd it checked out prior by a place called demarc auto in caldwell idaho,( where it sat for a week) due to an engine light being on for a while, my dad checked previously with a fuse reader devise and it showed a thermostat issue which is why the engine lightwas on. But I hadmy dad take it in to have it checked out, there they noticed that the thermostat did need replaced and stated that it did seem like there might be an issue with the transmission but said it drove ok after they fixed the thermostat and said they don't do tranmissions, my dad drove it fine home and then the next day I drove it to lunch and that is when it got scary and we had to pull over to the church.

While driving home from shopping, vehicle lost power and started making a high-pitched whining noise. Engine was running fine but automatic transmission would not shift. This happened on road with speed limit of 50mph and I couldn't get the vehicle to go over 20mph. No warning lamps or messages appeared on the dash and there were no symptoms of any problem prior to this event, which happened on 4/4/2022. Vehicle was towed to local licensed repair shop. They have checked vehicle out and confirmed transmission needs to be replaced at only 79,000 miles!.

On March 13th, 2022, we were driving from cincinnati, ohio to florida on vacation in our 2016 Chrysler Town & Country van. We got off the exit in macon, georgia to eat dinner and once we got off the exit, the car would barely move. We had the car towed to five star Dodge Chrysler Jeep in macon. They said it was a transmission problem. They took the transmission apart and found that the transmission pump was bad and destroyed the transmission. There is a safety recall #16v461000 for transmission pump failure for Town & Country's manufactured between July 31, 2015 and April 18, 2016. Our car was manufactured in November of 2015 which falls under the recall manufacturing dates. We called Chrysler customer service and they said that our VIN # was not part of the recall. They were unable to tell us why our car was not included and said that there was nothing they could do even though our car only has 62,572 miles and was always serviced at the Chrysler dealership. We were told that the transmission repair will cost up to $8,000 and will take a month to a month and a half to fix it. Even though our last three vehicles and been Chrysler Town & Country vans, we will never consider another Chrysler product again.

2016 Chrysler town& country 49,809 miles . Car made funny sound & engine light came on. It would not drive properly. Had towed to dealership. Advised transmission pump seized & needed complete transmission. Only 25,000 put on vehicle in 6 years since I purchased in 2016. Extended warranty began a full year previous to purchase due to in service date. 5 yrs/60,000 power train warranty won’t cover . This is ridiculous. 2016 Chrysler town &country had a recall in effect on same year & vehicle, my vehicle being the lowest mileage & 22 pages on NHTSA. Gov complaint website all say same thing : transmission pump failure & our VIN wasn’t in recall…! this is so ludicrous. I am not even due for transmission service yet (due at 60,000miles). I still have 49,819 on vehicle & dealership claims I need new transmission. Chrysler said my vehicle they will not provide assistance. They said contact NHTSA. Gov- I owe $10,000 on vehicle have low miles & Chrysler ducking out on me & 22 pages of people with same complaint. Help please Chrysler case 82159699.

We noticed a oil smell coming in through our vents, in our 2016 Chrysler town and country my husband whom has worked in the automotive industry for several years opened the hood to check and sure enough there was oil all over the top of our engine leaking onto our driveway the part is sold as one unit so we had to buy the whole housing/oil cooling line and since we just moved into a new house my husband didnt want to perform the repair in our home garage or driveway, so $1017. 31 later the van is fixed but my husband and many other technicians we know have said this is a common (expensive) issue for the housing and cooler lines assembly on the 2014-present Chrysler town and country 3. 6l Dodge caravan 3. 6l Dodge avenger 3. 6l and any of the mopar vehicles equipped with the top mounted catridge style oil filter mainly on the 3. 6l engines. With this being such a common issue, why are consumers having to foot such an expensive repair on a seemingly faulty part. The part involved, the oil filter housing/oil cooler line assembly should be considered for recall.

The contact owns a 2016 Chrysler Town & Country. The contact stated that while driving approximately 45-50 mph, the check engine warning light illuminated. The contact also stated that the headlights became significantly dim; additionally, the taillights failed to work as designed. The vehicle was taken to a pep boys to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. Then, the vehicle was taken to an independent transmission specialist who diagnosed that the transmission torque converter needed to be replaced. The vehicle was taken to the dealer who diagnosed that the entire transmission needed to be replaced. The contact referenced NHTSA campaign number: 16v461000 (power train). The manufacturer was notified of the failure and informed the contact that they would cover the labor for the transmission replacement. The vehicle was not yet repaired. The failure mileage was approximately 74,000.

Pump failure in transmission. Transmission pump locked up and stalled vehicle in road locked up wheels.

Transmission failing at 60,100 miles. Vehicle is loosing power when coming from a stop and cannot be placed into reverse without causing major issues when accelerating from a stop at intersection. Contacted Chrysler customer care, they advised that they will not make any attempts to repair the issue.