Warning Light On Problems of Dodge Avenger - part 2

The air bag warning light has been intermittently turning on in my instrument cluster for over 1 year. This means that my airbag is disabled and will not protect me and my family in a crash due to some air bag controller self diagnosed defect. I have taken the car in to the dealer several times and they incorrectly diagnosed it as a loose connector, charged me for the repair, only to have the air bag warning light come back on, disabling my air bag protection in a crash. The latest dealer visit on October 22, 2011 resulted in the dealer diagnosing the problem as a defective air bag. The dealer contacted Chrysler headquarters to see if they would cover the repair. Chrysler headquarters refused to cover the repair and the dealer wants to charge me $500 for a new air bag. I called Chrysler customer service 1-800-992-1997 on October 24 2011 and spoke with adam (not willing to provide last name) and he recommended that I again contact the dealer. I told adam at Chrysler customer service that the dealer told me to call this number and that each representative of Chrysler (dealer & customer service) asking me to call the other was not very helpful. At this point I don't know what I am going to do. My air bag doesn't work because of an unknown defect, Chrysler refuses to repair its defective air bag system, and I am uncertain that even if I have it repaired at my expense for $500 the air bag may not work due to several incorrect attempts to repair this vehicle in the past.

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The contact owns a 2008 Dodge Avenger. The contact stated that the air bag warning light illuminated. The contact took the vehicle to the dealer and was informed that the air bag sensor would need replacing. The contact inquired in regards to NHTSA campaign id number: 07v240000 (air bags: frontal) but was told by the dealer that his VIN was not included in the recall. The VIN was not available. The failure and current mileage was 58,000.

The contact owns a 2008 Dodge Avenger awd. The contact stated that the air bag warning light would illuminate sporadically. The vehicle was taken to the dealer who determined that the front driver side air bag was defective. The dealer replaced the seat, harness and sensors but the failure recurred. The manufacturer was notified of the failure, but denied any assistance with repairs to the vehicle. The failure mileage was 20,000 and the current mileage was 24,323.

The contact owns a 2008 Dodge Avenger which was purchased on 10/20/2008 with 19,000 miles. She stated that the airbag warning light continued to illuminate on the warning panel and the warning chime would continue to beep. The dealer replaced the driver's side seat air bag per the warranty. On a separate occasion, the airbag warning light illuminated and the dealers diagnostic test indicated that the air bags associated with the driver's side air bag and replaced it. She was also unable to start the vehicle after she attempted to turn the key in the ignition. The vehicle was towed to the dealer. The dealer stated that there was a broken spring in the shifter and the entire shifter would need to be replaced. The repairs were made per the warranty. The third failure occurred when the air bag warning light illuminated on the warning panel. The vehicle has not been repaired. The failure mileage was under 20,000 and the current mileage was 33,000.

The contact owns a 2008 Dodge Avenger. The drive side air bag warning light would intermittently illuminate. The vehicle was taken to the dealer a minimum of six times in an attempt to repair the failure under factory warranty. Unknown repairs were made to the vehicle but did not correct the failure. The vehicle was currently at the dealer for an additional repair. The dealer advised repairs would be at the owners expense due to the expiration of the factory warranty. The manufacturer had not been contacted. The failure mileage was 43,000 and the current was unknown. Updated 06/03/bf.