Software problems of the 2012 Dodge Durango

The contact owns a 2012 Dodge Durango. While driving 25 mph exiting the freeway, the vehicle started to accelerate and the engine warning indicator illuminated. The contact continued driving and did not coast over to the side of the road. The contact stated that the vehicle shook violently while driving. There were no warning indicators illuminated. The vehicle was taken to turlock Chrysler Dodge Jeep ram (1600 auto mall dr, turlock, CA 95380) where it was diagnosed that the software needed to be upgraded. The vehicle was repaired, but the failure recurred. While at a stop sign, the steering wheel seized without warning. The contact coasted the vehicle to the side of the road, restarted the engine, and was able to resume driving. The vehicle was taken back to the dealer where it was diagnosed, but the cause of the failure could not be determined. A twenty seven point inspection was performed. The contact was informed to drive the vehicle until the engine warning indicator illuminated. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,599.

I was driving and noticed smoke coming from what appeared to be the drivers side visor. I recorded the smoke and called my husband (who thought I was nuts). When I would stop, the smoke seemed to stop as well. My toddler and I were able to park and evacuate the vehicle before the fire started. The fire department said it was an electrical fire, started in the wiring near the visor. Damage is shown in the pictures. Nearly $20k to repair it so the insurance company has totaled the vehicle. There is an electrical wiring recall #14v391000 on 7/2/2014 that states; "if the vanity lamp wiring shorts there is an increased risk of fire. " I had this recall addressed in 11/2014. . . So why did this happen?! two weeks prior to my incident I had taken my 2012 Durango in for difficulty starting, tire sensor replacement, and to have software updates completed. Could this have triggered the short? the recall also states: "in affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed. " I have really enjoyed my Durango. . . But this has been a terrible experience!.