Electrical System Problems of Ford C-max - part 2

Tl the contact owns a 2014 Ford C-max. The contact stated that while driving at 65 mph, the vehicle loss motive power while depressing the accelerator pedal. The check engine warning light was illuminated. The contact pulled over and the vehicle was restarted. The failure recurred five times. The contact took the vehicle to sunbury motors Ford (945 n 4th st, sunbury, PA 17801) and an appointment was made to have the vehicle repaired which was still pending. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

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The outside drivers side tail light assembly is getting so hot the plastic is melting.

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The battery does not charge up more than 15 miles, if I am lucky. Unacceptable.

The contact owns a 2016 Ford C-max hybrid. The contact stated upon starting the vehicle, the display screen would not display any images and not allow the contact to use any of the functions. The contact also stated that sometimes it would take up to 5 minutes for the display screen to engage. The vehicle was taken to a local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA. The failure mileage was approximately 85,000.

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Tl- the contact owns a 2013 Ford C-max energi. The contact stated water spilled on the battery, while turning. The contact was driving about 10mph. The car stopped after the battery was saturated. The failure occurred Jan 30, 2020. The manufacturer was not contacted regarding the saturated battery. The approxiamte failure mileage was 57,000. The vehicle was taken to roswell Ford (821 n main st, roswell, nm 88201 (888 881-7087) the manufacturer stated the vehicle was not under warrant, and the vehicle was not repaired. The vehicle was diagnosed and the manufacturer stated the battery would need to be replaced. Bh.

The contact owns a 2013 Ford C-max hybrid. The contact stated that the radio operational after the vehicle was turned off causing the battery to drain. The vehicle was taken to an independent mechanic who recalibrated the radio fuse however, a year later the failure recurred. The mechanic then removed the radio fuse from the vehicle which disabled all audible sounds from the vehicle. The contact stated that it was a major safety hazard for her as it took away the backup alert sounds that would alert her of imminent objects when reversing the vehicle. The contact then called hansel Ford (3075 corby Ave, santa rosa, CA 95407) and was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The contact was then referred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was unknown.

Tl the contact owns a 2015 Ford C-max energi. While parking the vehicle, the contact was unable to turn off the ignition. Also, the abs service warning indicator was illuminated. The contact stated that the VIN was included in NHTSA campaign number: 15v436000 (electrical system). The vehicle was taken to sawgrass Ford (located at 14501 w sunrise blvd, sunrise, FL 33323, (954) 851-9000), but they were unable to duplicate the failures. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.

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The contact owns a 2013 Ford C-max. The contact stated while driving approximately 70 mph in the rain, the windshield wipers became inoperable, and the headlights inadvertently turned off. The contact stated that the horn would beep independently but failed to operate while depressed. Additionally, the heater and a/c unit became inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the local dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle also failed to start. The contact had to jump start the vehicle on several occasions. The manufacturer was not contacted. The failure mileage was approximately 110,000.

Radio no longer works. . . Cannot turn on or off. . . While the vehicle is in operation speakers suddenly generates loud static. This unexpected noise coming suddenly from the speakers is extremely unsettling/distracting when driving on the interstate or any highway. The internet is replete with similar complaints concerning this year/model vehicle. This is a continuing problem.

Rear folding seat latch disengaged. No longer able to fold 60% of rear seat. Now faced with charges upwards of 600$ because entire seat needs replacement. Car was stationary when opened and on level surface. Was lightly used, maybe 15 times in entire life. Also, apim module draining battery on several occasions. Field service announcement made, but car is now out of applicable time.

Purchased 2013 cmax used from a car dealer with 39,000 miles on it in 2018. Been driving it for 1. 5 years- now has 58,000 miles. . Suddenly warning red triangle appeared with audio alert to stop the car immediately. I was driving on I-95 in the middle lane at 60 mph. Could feel the car had lost power, able to get to breakdown lane and had the car towed-to dealership. They found "nothing wrong. " car returned to me- second incident 3 days later, while turning into shopping center, again, felt the car lose power, red triangle/warning. Stalled in lot- it was a Sunday. Turned the car off- when I turned it back on engine warning light was on . I called the Ford dealership, and spoke to a sales person who told me it was safe to attempt to drive the car- able to drive it home ( slowly)- then to dealers the next day- warning light still on. Dealership unable to find the root cause of the problem and Ford giving limited support to the dealership. Car still in the shop x 1 week- service advisor states it would not be safe for me to take the car until they find the cause because it could do it again at any time.

This vehicle's ev charge cord had an incident that seemed to heat up / bend the cord near the plug back in 2016. I reported to Ford at the time, they said do not use the cord and said they had a resolution upcoming. To keep anyone from using the cord, I cut it up and sent off the parts for recycling (copper). No recall notices sent by Ford, no articles online, or even common sense suggested I should keep this dangerous cord in my household to possibly be used again (and the liability would be on me for being so stupid). What the recall and articles did suggest was the cord replacement would be done by vehicle VIN number (that vehicle would be checked to see if it has received a new cord). When I went in for service this year to finally get this recall processed, it was denied because I no longer had the cord even though my car had previously been serviced with this cord in the car (before it had an issue, Ford said do not use, and I disposed of once I read the recall notifications). I would like to request the NHTSA get involved and make Ford replace my ev cord. Their records clearly show my vehicle never got a new cord, but they are making some claim that without the old cord, they have no way of knowing if it was an ev cord that had the problem. However, my cord was produced pre-2013, they all were covered under this recall. Just seems like Ford is trying to save themselves money and deny me this recall. I do not know why they are doing this because they previously indicated by phone call this would not be a problem. However, the service rep apparently called Ford multiple times trying to get this processed, but Ford simply declined saying I should not have destroyed the cord even though not language was provided I needed to keep and even insinuated I should destroy to keep from being used. Sounds like Ford covered their legal liability and saved money.

I bought this used SUV on may 14, 2019 with 87,420 miles. In three occasions the display on the dashboard has shown, with no audible sound, the message to stop the vehicle. The vehicle will then shut down. All times happened while I was driving on the highway. I noticed that the air condition shut itself off, then I saw the display message. If I would not have seen the display message, the car would have stopped within 400 feet. This is extremely dangerous situation as I would not have time to change to the emergency lane, leaving a stopped car on the fast lane. I now keep looking glancing at the dashboard worried that the display will appear again. I have taken the car to the dealer two times. The first time they told me that a scanner showed no problems. Now the car is at the dealer for a second time where they are doing more testing. I just do not have any more confidence on this car. The dashboard has also shown a display "see manual".

The car shuts off while I'm driving with out any warning.

Tl the contact owns a 2015 Ford C-max. The contact stated that while driving in non-eco mode, the vehicle failed to maintain highway speeds and decelerated independently. The vehicle was taken to sanderson Ford located at 6400 n 51st Ave, glendale, az 85301, and was diagnosed with a defective transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no assistance was offered. The failure mileage was 55,000.

I still have not received a notice from Ford that the recall 18v-592 parts are in stock to replace the recharger cord. I was notified originally on sept 2018 but now 6 months later no notification of parts available. The car cannot be charged using 110v power as Ford recall notice said to quit using the defective charge cord.

Have a warning check engine light, it's a stop safety message. Came on and orange engine light came on with it. Seems Ford has a wire problem at the battery, I understand it might be caused by a wire becoming bare from rubbing. Is this a recall??????????.

Ford charger for C-max phev overheated and caused wall outlet to burn.

The car is completely dead. No lights and will not start. This is the forth time and the dealer does not know how to fix the problem.

The Ford c max comes with the sync system that controls all of the console systems (radio, backup camera, heat/cold, phone, navigation, and usb ports). In the vehicle, the sync system has quit working on multiple occasions while the vehicle is being operated on both city streets and highways. This causes a distraction, and effort by the driver to remedy. Additionally, the sync causes the backup camera to go in and out, thus causing a backup hazard. The issue has been brought to Ford's service center multiple times, and the vehicle has been in the Ford repair shop multiple times, at least four (4) and the issue has not been repaired. The last two times that have replaced major components to remedy the situation, but it has not.

Charging cord overheated and melted at the plug. Recall in place on this item, but Ford specifically mentions in recall to ensure charging cord is plugged in to dedicated and undamaged/non corroded outlet (it was-until after event) and not attached to an extension cord (it was not).

Stereo system fails into an unresponsive state. The radio will remain on and emit sound even when car is shut off. This puts a drains the battery and will make it impossible to start after sitting for a day or two.

When you turn off the engine, the radio stays on. When the engine is running, you cannot turn down volume, use navigation, adjust temperature, use cruise control. It began when I was turning the car off after a short drive. This is the second time.

2014 Ford C-max energi. Consumer writes in regards to defective charging cord for vehicle. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

I am experiencing chronic issues with the 12v low voltage battery draining and leaving the car dead. The car pulls load from the battery when the vehicle is off and all electronics are supposedly off. This appears to be an extremely common issue among owners of 2013-2014 Ford C-max owners. Ford has been unable to assist as they say my vehicle (based on VIN) was not an effected model on their csp-15b04 program.

The battery unloads. Unless battery replacement. I fear about shortage which may lead to fire.

While I was driving & turning around a corner on a city street in newport, ri, a silent warning flashed on the car dash in large red capital letters, reading: "stop safely now!" but the engine stopped immediately - before I could apply the brake - leaving me stranded in the middle of traffic. At the same time, a yellow "engine" and "traction control" icon appeared on the dash. I waited a while and tried to start the engine, but no response. Called newport police to get my car out of the traffic lane. Together, with the police and a friend who also responded to my call for help, we got the engine started and slowly drove the few blocks to my home. The car is in my driveway, and I haven't started it since. Flood Ford service dept. Advised me to call Ford roadside assistance & have the car towed to their service department. There is no police report as such; it is considered by the newport police as a "call for assistance. ".

Hello my 12v battery is discharging suddenly and without reason. The battery has been replaced and the fault returns. According to TSB 15-0089, when replacing the battery in the 2013 car, the electronic module should be replaced. The dealer never performed this step, the Ford motor company does not take responsibility for the dealer. I'm afraid that eventually my car will burn. This faulty electronic module (modem or telemetrics) is located near the high voltage lion battery. Please help . I mention that Ford recommends not to connect the charging cable due to the possibility of fire. Greetings (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I now find that the charger for the car battery was recalled about 6 weeks ago and there is no replacement available as yet. The charger is supposed to add 18 miles to the battery but last time I plugged it in while parked in front of my house, overnight (about 10 hours) it took 10 mgw, and charged for one mile. And the charger was hot. It was plugged directly into a wall socket outside my house.

Tl the contact owns a 2014 Ford C-max energi. The contact stated that the recall notice for NHTSA campaign number: 18v592000(electrical system) was received in September of 2018. After contacting the dealer (tuttle click Ford, 9501 research dr, irvin, CA), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford C-max hybrid. While the vehicle was stationary, the battery saver warning indicator turned off and the following message displayed across the instrument panel: "911 assist is disabled, contact dealer". Immediately afterwards, the shifter indicator displayed on the instrument panel. The contact turned the key in the ignition, but the motor did not indicate that it was ready to drive until approximately one minute later. The contact placed the shifter into reverse and attempted to reverse, but a sudden loss of power steering occurred. The contact placed the vehicle in the drive gear and depressed the accelerator pedal in an attempt to stop the vehicle; however, the vehicle accelerated beyond 35 mph. The contact attempted to stop the vehicle by depressing the brake pedal, but the vehicle would not stop. The contact was able to drive the vehicle to bob moore Ford (8948 s I-35 service rd, oklahoma city, oklahoma 73159) where it was diagnosed that the inner cell of the battery was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was approximately 73,000.

I charger was recalled in August 2018. The replacement part is noy available. I cannot charge my car without risking a fire.

The contact owns a 2013 Ford C-max energi. The contact stated that the convenience charge cord overheated. The contact received notification of NHTSA campaign number: 18v592000 (equipment); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hansel Ford (3075 corby Ave, santa rosa, CA 95407, (707) 623-1426) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was made aware of the failure by the dealer. The failure mileage was 50,000. VIN tool confirms parts not available.

Power steering went out while in motion in a parking lot. Car was less than 2,000 miles outside of warranty. Poor design of column that had been recalled on similar vehicles caused shorts throughout the electrical system. This resulted in three pages worth of system errors when checked. $2,000 to repair. No shorts since replacement of faulty part.

Upon starting my car, I was aware that there was no sounds--no audio, including warning beeps, gps voice, radio, etc. I went to Ford service and was told it would require testing numerous modules. It was costly, so I opted not to have it checked. The car was unused and in my garage for two days. On the third day when I got in the car, it was completely dead. A towing service came, jump started my car, and I drove it to Ford. I had to leave it overnight. The next afternoon, the Ford service manager told me it started up with no problem the following morning. Service tested everything. There were no faulty codes, no record of a problem. I was given a discount off the full price, although nothing was resolved. On carcomplaints. Com I found that many other owners of the Ford C-max hybrid have had the same problem. Ford has no answers.