general problems of the 2011 Ford Edge - part 2

There is a csp 13n02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this csp for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the csp 13n02 if your vehicle is not serviced, the tear will eventually expand and the pedaleffort required to stop the vehicle will gradually increase. However, in all cases, the fundamental vehicle braking system remains functional. In the interest of customer satisfaction, Ford motor company is extending. The limited warranty on the brake booster to ten (10) years or 150,000 miles from the warranty start date of your vehicle, whichever occurs first. This is a one-time repair program. If your vehicle has already exceeded the mileage limit, this coverage will last through November 30, 2025.

The brake pedal goes to the floor with no warning. It has happened many times before. I'm on my second master cylinder, it has all new brake pads and calipers all the way around. It has been in the shop 4 times and no one can figure out what is causing this. There are no leaks and all the rubber hoses are in good shape.

Power steering leak(took it 3times to get it serviced), breaks(leak), transmission fluid leak(have to refill transmission fluid every week), electrical (dash board lights go off and on sometimes and do other funny stuff), back up my camera doesn’t work(car has blind spots so I need the camera to work), roof windows (work when they want), trunk door (closes by itself hitting me at closing). Check lights, tire light is on constantly and on since I bought the car, also oil light but now only sometimes since I keep putting oil and transmission fluid. And has something missing on the front windshield and sensor device of some sort and sometimes when I break I feel the vehicle wanting to go faster instead of stopping. Jerks. I took my vehicle to Ford and they pretty much ignored me making me there was no solution. No reports or anything. I called several times to take my car to get serviced telling them I felt unsafe but they pretended they couldn’t here me they didn’t want to deal with me cause my vehicle was too old 2011 Ford Edge limited. I don’t think it’s old I need a little guidance here before I take it to the next step. Please help me fix my vehicle my insurance at the time told me it has two recalls and Ford shined me off three or four times telling me no instead of helping.

My brakes pedal was going down and I called w. W. Auto where I got it from and he said it sounded like a master brake cylinder and he came and got it said he replaced it but 3 weeks later it did it again and he told me to take it to roberts garage and he said he called them and said the part he bought from autozone had a life time warranty and he took them the receipt and got a replacement for the part and they kept my vehicle 2 days and said they bleed them and said there was air in the brake line and told me to bring it back if it did it again and he would put the new part on and I'm going to take it back because it doesn't feel right why did they not have put the replacement part on ? do you have any suggestions.

The Ford Edge has a known and documented issue with the brake booster failing and having to be replaced numerous times. I recently had to apply my brakes suddenly to avoid a collision with a car that cut me off. After noticed the brakes lost pressure and appear to be compromised. This is the second time this has happened after already replacing the same brake booster issue less than 3 years ago. While looking online this appears to be an ongoing problem with this make and model but has not been addressed by the manufacturer. This causes safety issues and repetitive - expensive repair issues.

Got my car serviced at aaa car care center. After completed the brakes did not work properly, brought the vehicle back and it was checked thoroughly. Aaa came to the conclusion that the brake booster completely failed, all other components of the brake system were checked and working properly. Manger of aaa explained this is a Ford only issue and that it was a common issue with my model. My safety and the safety of others were put at risk as I almost crashed into the back of a car stopped at a light. The problem of the brake booster was confirmed by aaa car care center in tampa, FL. Vehicle has not been inspected by manufacturer, police, insurance representatives or others. There were no warning lamps or messages prior to the failure.

The contact owns a 2011 Ford Edge. The contact stated that while his son was driving at an undisclosed speed, the brake locked and was inoperable. Due to the brake pedal failure, the vehicle crashed into a nearby curb. The contact stated that his son described the brake pedal as it was hard as brick. The damage done to the vehicle due to the brake pedal failure was diagnosed and repaired by the contact. The damages were a fractured passenger front side lower control arm and a fractured front passenger front side drive axel. The vehicle was towed to the dealer and diagnosed with a failed brake booster and failed brake master cylinder. The brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, however the contact was informed that the vehicle was not covered under the recall. The failure mileage was approximately 243,000.

While coming to a stop, the brake pedal became very hard to depress. After taking it to a service facility, they determined it was the brake power booster and I should have received a service advisory from Fordabout this potential failure with this part. Never received anything about this problem from Ford and after reviewing this problem with other owners on the internet, other people experienced the same problem. It is obvious Ford knows this is a faulty part and is putting people at risk of getting killed without a recall.

The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the brakes failed to function as intended. The contact stated that when the brake pedal was depressed, the brakes hesitated. The contact stated that the brakes, rotors, and master cylinder were replaced; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed and determined that the brake lines were leaking into the brake master cylinder which also caused the brake booster to fail. The contact was informed that the brake master cylinder and brake booster needed to be replaced. The vehicle was not repaired. The contact was informed that the repair could not be covered under the customer satisfaction program: 13n02. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 170,000.

The contact owns a 2011 Ford Edge. The contact stated that while driving at 55 mph, the contact stated she depressed the brake pedal to reduce speed. The contact stated the service brakes were inoperable. The contact stated she had to depress the brake pedal to the floorboard and was able to safely drive the vehicle to her residence. The vehicle was towed to the dealer. The vehicle has not been diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 38,000.

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 60 mph and slowing for traffic, she heard an abnormal hissing sound when the brake pedal was depressed. The contact stated that the vehicle failed to slow down with the brake pedal depressed to the floorboard. The contact stated that she had to use her foot to lift the pedal off the floorboard and then started to pump the brake pedal to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to customer satisfaction program: 13n02 brake booster (service brakes, hydraulic). The failure mileage was approximately 105,000.

The contact owns a 2011 Ford Edge. The contact stated that while driving at 45mph, the brake pedal was squishy. The brake pedal was depressed all the way to the floor and it still did not stop. No warning light was illuminated. The vehicle had been diagnosed by a independent mechanic. The contact was informed that the faulty brake booster was the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 193,000.

13n02 – extended warranty coverage on brake booster – 2010-2013 Ford Edge & Lincoln mkx. My break booster required repair and when I went to the dealership and called Ford they stated that the vehicle had to have less than 150,000 miles and it is not 10 years old which ever comes 1st. The break boosters are starting to fail on cars with less than 150,000 miles, but older than 10 years. This is causing a driving hazard as the breaks went out while driving.

The contact owns a 2011 Ford Edge. The contact attempted to park the vehicle however, the brake pedal was depressed and nearly depressed to the floorboard without warning. Despite the failure, the contact managed to drive the vehicle to the dealer where a diagnostic test was performed. The diagnostic test determined that the hydraulic compression unit was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 223,000.

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the pedal went to the floorboard with the brakes making a loud sound. The vehicle was taken to a certified mechanic who flushed the brake lines. The failure reoccurred after depressing the brake pedal suddenly. The contact's husband had replaced two brake master cylinders; however, the failure persisted. The vehicle was returned to the mechanic, and after flushing the brake lines several times, the mechanic determined that the hydraulic pump had failed and needed to be replaced; however, the vehicle was not repaired. The dealer was contacted and confirmed that there was no recall related to the VIN. The manufacturer was informed of the failure and confirmed the VIN was not under recall. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 187,000.

The contact owns a 2011 Ford Edge. The contact stated that on several occasions, while driving at various speeds the brakes were depressed but the vehicle did not slow down as intended. Additionally, the contact stated that there was hissing sound emanating from the tires of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 131,000.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact stated that the brake pedal was inoperable. The contact stated that she depressed the brake pedal and it felt spongy. The vehicle was taken to an independent mechanic. The failure was diagnosed as a failed brake booster. The brake booster need replaced. The vehicle was not repaired. Not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The manufacturer advised the contact to report the failure to NHTSA. The failure mileage was approximately 152,000.

The contact owns a 2011 Ford Edge. The contact stated while pulling out of the driveway and depressing the brake pedal, the vehicle failed to respond. There was no warning light illuminated. The contact stated that she depressed the brake pedal harder, and the vehicle responded. The contact stated that the failure had been reoccurring while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 121,280.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. No warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the abs module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The failure mileage was approximately 160,000.

The break booster on my car went out, this part has been reported by several people, because it went out it put myself and my family in danger as the car wouldn’t stop unless you put extreme pressure when breaking. This is extremely dangerous and should be something Ford fixes for free! I had to pay $500 to get this part fixed! I was in fear for my life driving my car and this part is supposed to last the life of the car!.

Was driving and went to stop for a stop light brake pedal went to floor and vehicle didn't come to a complete stop very close. To causing an accident.

When applying brake pedal it goes all the way to the floor and doesn’t want to stop.

I had to brake fast & hard because of another driver cutting in front of me & my brakes went all the way down to floor, no stopping! thankfully I was able to pull off road to avoid hitting any other vehicle. I did some research & apparently there are over 300 complaints that have been reported (how many not reported ?). How many more of the same issue does it take to recall? or does there have to be accidents involved before Ford does something? I have had numerous Fords, however; due to the extreme safety issue addressed by so many with (thank god just missed accidents) that does not seem to concern Ford at all for our safety to recall this brake booster issue. I will never buy another Ford unless they do something & if someone gets hurt before they do, I definitely will never buy a Ford again! safety & customer service is my purchase of choice.

Brakes are feeling spongy and car use making a hissing sound when applying their brake and car doesn’t fully stop without slamming down on the brakes. Brakes have been changed and no leaks were detected. Was told most likely the brake booster.

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed and failed to stop the vehicle immediately. The vehicle was taken to an independent mechanic, who replaced the brake pedal bumper. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.

When hard braking, brake failure. Brakes fine , then go floor when needing brake hard. Have almost been in accident several times. Issue can’t seem to be resolved!!.

Brake booster all of a sudden my brake went to the floor and made a hissing sound, spongy response. Took it to cowin Ford and they diagnosed and replaced the brake booster. It was really dangerous as response to brake was really slow. I almost hit a car in front of me. No warnings or symptoms prior.

The contact owns a 2011 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the contact stated that the brakes was not operating as usual. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the braking system was replaced. The contact was advised to contact the manufacturer for the failure. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 190,000.

Brakes have been going to the floor for a complete stop, have had to slowly brake a lot sooner when coming to any kind of stop. Within the past two days my brakes have been making a whistling sound when brakes not applied. My brake lights stay on while car is in park. Dropping my daughter off at school and applying my brakes my car died in a long line of cars causing me to have to apply the emergency brake.

The contact owns a 2011 Ford Edge. The contact stated while exiting a parking lot, the vehicle drove over a patch of ice; the contact depressed the brake pedal and felt that the pressure of the brake was low. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty. The contact was advised to contact the NHTSA hotline to file a complaint. The failure mileage was 70,500.

I was driving to work early morning, roads were wet due to light layer of wet snow. Brakes worked normal when stopping at a stop sign and traffic light. When traffic start moving a vehicle in front of me was going to turn left I applied my brakes to slow down, however when the brake pedal went to the floor it felt like I was going to hit the car. I continued to keep pressing on the brake and finally stopped. When arriving at work the brakes reacted the same when attempting to stop. I checked the brake fluid it was filled. Furthermore there was no indication on my dash regarding brake service needed. I contacted my independent mechanic who informed me to have the car towed or drive it very slow with my flashers on. He also felt it was the brake booster because Ford was aware of this problem so they extended warranty coverage for the booster to 10 years of service or 150,000 miles. My mechanic contacted the dealer who said that it was not covered under the warranty since it was be on 10 years. However I have only 97,580 miles but over the 10year warranty. Besides replacing the brake booster the hydraulic control unit had to be replaced. Bottom line is the cost amounted to $1,750. 68. I can't understand why Ford motor company has not issued a recall or the national highway traffic safety administration (NHTSA) has not required a recall on these effective brake components. This definitely is a safely related defect when one looks at the number of complaints filed with NHTSA. As we know the steering and brake are major safety components of any vehicle. From my research and review of the complaints it appears that both Ford motor company and the NHTSA have other agendas that are more important then a faulty brake component. It just a matter of time before a major accident happens where someone is critically injured. I sure hope and pray it is not a child.

It was the first snowfall of the season. Roads were slippery so my speed was reduced and I was being cautious. As I was approaching a stop sign my anti-lock brakes kicked in. Ever since then my brake pedal has been very soft. At times it felt like I have had to push my brake pedal all the way to the floor in order to stop. Roads are still slippery and when approaching other stop signs (in our development with no other traffic around) I tried to get my anti-locks to work and now they don't kick in and the brake pedal is very soft. There are no indicators on the dash and when doing a "system check" through the computer, it says the brakes are ok.

I have heard several service repair technicians advise the Ford Edge 2010 to 2014 have issues with their brake booster. This needs to be recalled and repaired for free.

The contact’s daughter owns a 2011 Ford Edge. The contact stated that while the brake pedal was depressed, her daughter heard a hissing sound, and the brake pedal became difficult to depress without extra effort. The contact also stated that on multiple occasions while the brake pedal was depressed, the brake pedal intermittently went to the floor. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster needed to be replaced. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there was no recall on the VIN. The manufacturer also confirmed that the vehicle was not under warranty. There was no further assistance provided. The failure mileage was approximately 63,000.

Without warning or partial failure the brake pedal goes near to the floor before limited breaking function. The vehicle is not capable of emergency braking. Local mechanic advised that the brake booster had to be replaced. It was replaced. I was never told that the hcu module could be the issue. Consequently, the issue still occurs: very soft pedal and very little brakes. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. Ford motor company (Ford) recall no. 19s54 – certain 2006-2010 model year Ford fusion, Mercury milan, Lincoln zephyr and Lincoln mkz vehicles equipped with anti-lock brake systems – anti-lock brake system hydraulic control unit valve function. It did not include the Ford Edge. There have been several NHTSA follow up and Ford continued to work with NHTSA to investigate and engaged in ongoing discussion with NHTSA. This issue has gone long enough. Local mechanics are not familiar with the recommended procedure to fix the problem and that it would be prudent to have a properly trained Ford mechanic fix the issue. A recall is necessary so that Ford Edge owners can be notified of a potential danger.