Radiator problems of the 2017 Ford Edge

The engine starts rough but clears and the vehicle uses some radiator fluid. We took it to have it checked out and the dealer told us we need a new engine. Ford has a technical service bulletin out for this issue but because we are over on the mileage they will not cover anything. We now have a 3 year old vehicle that is basically worth nothing. I called Ford motor company and they will not even admit that they have a problem with this defective engine. The dealer told us that the new motors have the defect corrected. I feel Ford should stand behind a defective engine but they won't until the government tells them to.

I went to the dealership where I bought my 2017 silver Ford Edge, because on 5/8/2020 the engine icon came up on my dash. So I immediately stopped at the local jarett Ford dealership in lakeland, FL, thinking it just needed an oil change. After I got this done, the engine icon never went and I began to experience my vehicle shaking and it also began heating up. This happened in 3 different occasions, with a red warning message on my dash of the precaution I should take to avoid overheating. Each time I immediately stopped the vehicle, waited for it to cool down, and added coolant to the radiator coolant tank. I went to elder Ford of tampa, FL, where I bought my vehicle and the service manager, terry was completely oblivious as to who NHTSA is as well as no idea of the customer satisfaction program. As I went to drive away my vehicle, now it did not want to start. Frank tried to see if it was a battery issue and tried jump starting it but it had nothing to do with the battery. By god's miracle my vehicle suddenly turned on and by his mercies I was able to arrive at my house. Now, I cannot get to work and are stuck because they say that there is nothing they can do because my warranty is over. I need to know if you can help me resolve this matter that is not my fault. I am very concerned that they have no idea as to what NHTSA is nor your customer satisfaction program. I will appreciate someone helping me, or pointing me in the right direction.

I was driving going 35 mph accelerating to 40 mph as I was on the inside lane of three lanes entering the state highway to go over the bridge when my indicator light came on showing over heating and I lost power. I immediately had to pull off the road and waited 1 1/2 hours for engine to cool down to check my engine. When I checked I had no coolant in my radiator . I spoke to a Ford service employee and they said get it to them to check out. They inspected and tell me there is a service bulletin 19-2346 stating the defect. A known defect causing dangerous situations for unaware car owners. Ford has told me they will not take responsibility for their known defective issue and want $ 7,000. 00 to replace whole engine. Currently it is at Ford being repaired at my expense but hopefully our government officials or a lawyer can help redeem this situation.