Automatic Transmission Torque Converter problems of the 2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 mph, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 35,345.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the transmission struggled to shift into gear. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at slower speeds, the vehicle surged, and the failure progressed while driving at faster speeds. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired; however, the parts were ordered. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 79,000.

The contact owns a 2019 Ford Edge. The contact stated that between 20 -30 mph the vehicle felt as if it was surging. The contact described that the surging felt like condensation was in the fuel tank. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the torque converter for the transmission failed and needed to be replaced. The vehicle was not repaired but was scheduled to be repaired soon. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA hotline to file a safety complaint. The failure mileage was 80,997.

The contact owns a 2019 Ford Edge. The contact stated that while driving on a two-lane street at 50 mph, the vehicle was struggling to shift into gear while accelerating. No warning lights were illuminated. The contact drove the vehicle to a local dealer, where it was diagnosed with a faulty torque converter. The torque converter was replaced; however, several days later while driving 50 mph, the contact lost control of the steering and heard an abnormal sound of wind inside the vehicle, and the steering wheel became loosened while accelerating. No warning lights were illuminated. The contact was able to coast to a parking lot and parked the vehicle. The contact called her husband, who arrived on the scene to drive the vehicle. The local dealer was contacted, and a service manager inspected the vehicle at the residence. The dealer informed the contact that the vehicle needed to be taken for further diagnostic tests. The contact was informed that the vehicle was ready for pickup after replacing a steering wheel sensor and rebooting another software. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.

Verified transmission bucks/jerks and shudders also transmission whines under load. Monitored pids and verified torque converter slips when commanded on and support whine noise to be failing output planet carrier/pinion.

Transmission fluid full and black in color. Torque converter came apart which resulted in materials on dip stick and bad shudder shifting on the 1-2 and 2-3. Dealership was fully aware of this issue. I went to the dealership several times requesting assistance with the shuddering issue, but was told that it would be several months before they could fix. Each service level states that the transmission should be checked, but I was told that due to the location of the dipstick that they do not check. There were no warning lights to indicate an issue, but the dealership did diagnose with the code: 61439 torque converter needs replacing.

The contact owns a 2019 Ford Edge. The contact stated while driving 40 mph and depressing the accelerator pedal, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission torque converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 55,000.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 65 mph, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of technical service bulletin number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 73,000.

Upon purchasing the vehicle from a used car dealer, within the first week the car had to go to the mechanic. There was shuddering/buck in the acceleration of the car. The vehicle was not performing like it was supposed to . Acceleration was low while rpm’s ran high. The dealer mechanic serviced the transmission 3 separate times with over a month of being in the shop. Just recently I took my vehicle to Ford and was notified that the transmission was slipping in 3rd and fifth gears. Perform teardown on transmission. Recommend torque converter. Found scoring on input shaft, fluid pump. Clutch support tower has scorring. Tear down main control clean and inspect. Debris and multiple sticking valves. ,tcc regulator valve. E clutch hub, f clutch sun gear and shell assembly, b&c clutch shell assembly found scoring on splines. Due to high milage recommend trans replacement. The total repair cost out of pocket after warranty covers partial is 5300 dollars. I don’t have that kind of money and believe my vehicle could possibly be affected by recall.

The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate at speeds under 30 mph the vehicle would shutter, shake and vibrate. The vehicle was taken to the local dealer who diagnosed that the transmission torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 88,000.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop and depressing the accelerator pedal, the transmission was slipping, and the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline assistance. The failure mileage was approximately 60,000.

The contact owns a  2019 Ford Edge. The contact stated that while the contact's husband was driving at an undisclosed speed, the vehicle jerked erratically. In addition the contact stated that the acceleration was not accelerating as intended. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter and the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 64,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the engine was shuddering. The vehicle was taken to the dealer where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced again. The vehicle was not repaired. Additionally, the contact stated that the failure had first occurred in 2023 and the torque converter was replaced. The manufacturer was made aware of the issue, and a case was filed. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 41,202.