Navigational (global Positioning System) Gps Problems of Ford Edge

Subject: complaint regarding Ford safety recall 25s28 – unresolved apim module issue vehicle information: year/model: 2021 Ford Edge recall: Ford safety recall 25s28 defect: rear-view camera and apim module software malfunction. Summary of issue: June 2025: attempted recall repair; dealer stated recall was on hold. August 2025: received another recall notice but delayed repair since no issues were present. November 2025: navigation system, carplay, and infotainment screen began shutting off. Dealer confirmed these functions are controlled by the apim module covered under recall 25s28. December 2025: vehicle at dealer for ~2 weeks. Dealer attempted software update, then said Ford corporate approved replacing the telecommunications chip on Dec 12. On Dec 16, dealer informed me Ford put the recall on hold again and instructed me to pick up the car without the fix. Current status: vehicle still has defective apim module affecting rear-view camera, bluetooth, gps, and infotainment system. Ford corporate states there is no timeline for resolution. Safety concern: rear-view camera may fail, and infotainment system shuts off while driving, impacting visibility and driver awareness. Requested action: please investigate Ford’s repeated delays and lack of remedy for recall 25s28. Ensure timely resolution and enforce compliance with recall obligations.

See all problems of the 2021 Ford Edge 🔎.

The contact owns a 2024 Ford Edge. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the navigational system had experienced a glitch. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA hotline. The failure mileage was approximately 8,995.

See all problems of the 2024 Ford Edge 🔎.

While conducting an at-home sync2 software update to version 3. 10 via a properly formatted usb flash drive, the component that failed was the accessory protocol interface module (apim) resulting in the vehicle's entire infotainment software, the back-up camera, gps, bluetooth, radio, climate controls, essentially all functions through the center touch screen to completely stop functioning. Roughly half way through the sync2 update which consisted of having the vehicle in an engine-on idle-state as required by Ford, the center touch screen displaying the update progress bar faded to black and ambient lights were lost. Ford claims that this at-home update could take anywhere from 45-60 minutes. I allotted 90 minutes for the update to complete its processes thinking the screen going black was normal during this update. After realizing the screen didn't come back on after a long while, I knew a bigger problem existed. The vehicle has been inspected by technicians at a local Ford dealership and their conclusion was to spend $1,888 plus labor and taxes to replace the apim. I do not agree with Ford and their conclusion on this incident given that I had shared the reason as to how this occurred in the first place. No warning was given or error code provided during the day of the incident. I followed Ford's directions for an at-home update and now as a result, my vehicle is not fully functional and Ford is making me pay for it.

See all problems of the 2011 Ford Edge 🔎.

2012 Ford Edge. Consumer writes in regards to several safety problems and seeks financial compensation or vehicle replaced. The consumer stated the my touch screen would go black, and lock up. Also, the brakes did not engage, which resulted in an accident. The problem was determined to be the brake booster. The vehicle showed a front collision system fault, the navigation was stuck. Also, when the consumer shut the vehicle off, a shift to park signal illuminated on the dashboard display, and she was unable to turn off the light in the vehicle. Updated 03/27/14.

See all problems of the 2012 Ford Edge 🔎.

Ford sync system has been freezing, back up camera blacking out, gps stalling. Car has been returned to dealer 3 times for a reboot system. Dealer said it has to do with the new system and there being bugs.