Four problems related to hatchback/liftgate have been reported for the 2010 Ford Escape. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2010 Ford Escape based on all problems reported for the 2010 Escape.
The contact owns a 2010 Ford Escape. Upon attempting to change a bulb within the liftgate door, the contact was unable to access the light to change the bulb. In addition, there was no manual option internally and no option to use a fob to open the liftgate hatch, which failed to open and secure when opened. The dealer (holman Ford Lincoln turnersville, 3641 rt 42 south, turnersville, NJ 08012, (888) 471-2313) was unable to determine if this was a design flaw because they provided no solution to address the failures. The manufacturer was contacted. Technical service bulletin number: 12-4-3 (structure: body: hatchback/liftgate) was referenced. The VIN was also included in NHTSA campaign number: 16v777000 (fuel system, gasoline). The approximate failure mileage was 84,000.
The contact owns a 2010 Ford Escape. The contact was unable to exit the vehicle from the hatchback. The contact was unable to replace the flasher and brake lights because of the hatchback door failure. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.
On Feb 22, 2013 I experienced a problem with my 2010 Ford Escape, while closing the rear liftgate my back window completely shattered - resulting in my having to replace the window which cost me $466. 83. After some research on the internet, I found the Ford knows of this problem and it has happened on other vehicles - my problem occurred while the vehicle was stationary and also in the early morning hours. I also incurred minor cuts and lacerations due to cleaning up the broken glass. I believe since Ford motor CO. Knew of this problem and failed to notify owners of this, I should be entitled for reimbursement of the cost for repairing the window, since it was a defected product.
2010 Ford Escape back hatch and window fail to open. This is a keyless window and hatch. Ford dealership wants to charge 380. 00 to repair. Ford does not have a manual or secondary system to open the back hatch and/or window. This fail has rendered the back portion of the Escape useless. In an emergency, a secondary manual opening device from the interior and exterior needs to be retro-fitted, after market by Ford. The dealership where we purchased the vehicle, has no interest in resolving this obvious engineering blunder.