Side/rear Glass problems of the 2010 Ford Escape

The contact owns a 2010 Ford Escape. The contact stated that after loading groceries into the rear cargo area of the vehicle, the hatch door was closed and the rear hatch window shattered. There was glass on the contact and inside of the vehicle. The contact was not injured by the shattered glass. The manufacturer was contacted and the contact was informed that there were no recalls on the vehicle for the failure that was experienced. The contact was referred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 190,000.

The contact owns a 2010 Ford Escape. While closing the rear hatch door, the window on the door shattered. Upon inspection, it was discovered that the plastic hinges on the door were also cracked. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 90,000.

The contact owns a 2010 Ford Escape. The contact stated that when the liftgate door was closed, the rear window suddenly shattered. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 58,500.

Vehicle was parked in my driveway. This happened at about 10:30 a. M. I had removed some items in the rear of the vehicle and then shut the rear tailgate. The rear tailgate glass had not be opened and was closed as usual on the liftgate. The liftgate was closed in the normal fashion. I was in the process of walking away from the car after closing the tailgate when the rear tailgate glass exploded. Nothing had struck the glass from either the inside or outside to cause this to happen. I received some minor scratches on my hand. The glass exploded as far as 6-8' behind and to the sides of the vehicle as well as all over the interior of the vehicle.

On Sunday, November 3, 2013, at approximately 8:40am, I returned to my car with several bags of groceries. I opened the rear door and placed the bags inside. When I shut the door, the rear hatch window exploded into a thousand pieces. There was glass everywhere inside the car and in the lot. It was a cool morning (maybe 45 degrees f), but not particularly cold.

My vehicle which is a 2010 Ford Escape has 2 major safety issues. This is now the third issue with my 2010 Ford Escape where the rear window shatters whileclosing the gate. This is a known issue with Ford and they will not fix. Glass shatters into thousands of pieces and projects 10-15 feet in any given direction. Yet, Ford will do nothing to fix. This is very unsafe where I have had glass shot at my face and I also have a dog that is often put in the back of the vehicle. The only way Ford will do something is if I pay. I also wonder how many people have not filed complaints thinking this is a fluke accident and may have gone through insurance. I know it is no fluke since this is the third time this has happened and talking with Ford they acknowledge the issue. There should be a recall on this vehicle. I have filed two other complaints with the NHTSA. The second is with the throttle body. The car will loose all power at varying speeds. I have lost power on the highway and the car almost stalls. The technical (not a Ford one) that I brought this to said it was a common issue but Ford was doing nothing about this. I have filed complaints with the NHTSA and there are many other complaints but there is nothing being done about these issues. Ford refuses to fix them.

On Feb 22, 2013 I experienced a problem with my 2010 Ford Escape, while closing the rear liftgate my back window completely shattered - resulting in my having to replace the window which cost me $466. 83. After some research on the internet, I found the Ford knows of this problem and it has happened on other vehicles - my problem occurred while the vehicle was stationary and also in the early morning hours. I also incurred minor cuts and lacerations due to cleaning up the broken glass. I believe since Ford motor CO. Knew of this problem and failed to notify owners of this, I should be entitled for reimbursement of the cost for repairing the window, since it was a defected product.

Vehicle was parked in a lot of a grocery store, opened hatch and put grocery in back of hatch. When I closed hatch door the window exploded sending glass inside the back and on the ground. Temperature was below freezing and there nothing that hit the glass to cause it to shatter. Did not close hatch door with any excessive force.

When closing the rear hatch of the 2010 Ford Escape, the glass shattered. Temperature below freezing at the time and matches TSB: TSB-11-2-9. No reason for the glass to break at all. Glass shattered and cut my finger. Small chunk of glass had to be removed from finger.

My family was about to leave on a trip, my wife closed the rear trunk of our 2010 Ford Escape, and the window on the rear trunk shattered completely. There was absolutely no obstruction; the window exploded on impact. Broken glass fell in all directions: in the car, in the parking lot, on my wife, and around the neighboring cars. We cleaned up the glass on the ground and drove the car to our dealership. We have a full bumper-to-bumper warranty, but were told this type of damage is "unwarrantable. " as it was explained to me, any instance in which a window shatters completely and glass shards fall inside the car, Ford concludes there must have been an obstruction and does not cover the cost of replacement. Ford's corporate office said they could not overturn the serviceman's conclusion unless there was a recall on the part in question. I believe this is an abuse. The window is clearly defective: I have been driving for seventeen years and never witnessed a window explode as this one did, and then I find that at least 18 similar complaints have been filed with the NHTSA for the same issue. To insist that a part must be under recall before they honor a warranty is an unrealistic hurdle that Ford puts in place.

I shut my tailgate and the rear window shattered on my 2010 Ford Escape. No one was injured, but it definitely made a huge mess and it was a shock to have this happen. This is the second issue my vehicle has had this year. A few months ago the throttle control went on the vehicle. Both not covered by Ford, due to the warranty over. I have many concerns that a two year old vehicle could have these type of things going wrong with it. My other concern is Ford won't acknowledge these issues with recalls and many of my fellow Ford owners are having the same issues. Please check into this for us. Can say I definitely won't be buying Ford again after this.

I was shutting the tailgate when the back glass just shattered. It was 15 degrees outside.

The contact owns a 2010 Ford Escape. The contact stated that the vehicle was parked when the rear liftgate window exploded. The contact found a technical service bulletin under service bulletin number: TSB-11-2-9 (visibility:glass, side/rear) but was told by the manufacturer that the failure was not covered under warranty. The vehicle was not repaired. The failure mileage was 25,400 and the current mileage was 26,000.

I was traveling during the holidays and went to a car wash. When the attendant went to close the rear lift gate the back window glass exploded outward and completely shattered. I have had the window replaced at my expense with the revised window components listed in the Ford TSB 11-2-9. The car wash provided me with security camera footage of the incident.

Moved some items from rear of vehicle to back seat area. Closed liftgate, then closed rear passenger door. Rear liftgate glass shattered a few seconds later. Both window shocks shot outward. Glass landed both inside and outside of vehicle. I took photos with my cell phone.

The glass on the driver's side door of my vehicle has many vertical scratches - more as I use the window. I am fearful that as time passes these scratches will impair my view. I have read of many owners having the same problem and at least one in which the glass spontaneously 'spider webbed'. I have contacted the local Ford dealer as well as Ford customer care regarding this issue and because the vehicle is out of warranty for that component they will not repair. They will not even allow a field representative to have a look. Ford has issued a technical service bulletin - TSB 10-25-5 that describes the problem I am experiencing and the repair procedures. Currently there are numerous scratches on the driver's side and a few on the passenger side (passenger window is used less frequently). . Read more...

My husband and I were at our camp site and loading the vehicle for a trip in the woods. It was early morning, around 34 degrees outside. We had the rear hatch door open, putting the dogs inside the back of the vehicle. Upon closing the hatch, the rear hatch window violently exploded. Glass went flying everywhere, luckily the dogs weren't hurt and no persons were in the car at the time. We immediately called our Ford dealer to report the incident & asked if there was a defect known and if this was a warranty issue. They said they had never heard of a problem. This is extremely dangerous!!! I can only imagine there are probably lots more of these incidents that haven't been reported because most companies flat out tell you glass is not covered.

Closed rear door on my 2010 Ford Escape. The window shattered and the glass cut up my hand.

Was loading shopping bags into the back of my 2010 Ford Escape when I closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. I did not slam the back door, I closed it the same way I always close it.

My husband was standing beside my Ford Escape which was parked in the driveway and the rear glass just exploded as he stood there. For no reason at all the whole window blew out. If he had been standing any closer, he would have been cut by glass or it could have exploded in his face causing eye damage. I have read a lot online where this has happened to many other Ford Escape owners and yet Ford is still not taking ownership of the problem. Updated 01/06/11 the rear hatch glass was defective. Updated 01/24/11.

The contact owns a 2010 Ford Escape. When closing the trunk, the contact stated that the rear window broke causing it to shatter at least 10 feet away. The dealer was not notified. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The current and failure mileages were 15,653. Updated 1/19/2010 updated 01/27/11.

After closing liftgate, rear glass exploded, sending shards 10 ft. The gas cylinder struts were then stuck at full extension out of the vehicle. They could not be pushed in with force. Weather was dry, 35 deg. F. We have owned four previous Escapes and have never seen anything like this.

I rented a 2010 Ford Escape SUV from dollar rental car in san jose. On 9/11/10 at about 6:00 am at my hotel I went to load my bags to return to the airport. By accident I unlocked the rear liftgate glass with the remote. (I did not think to re-lock it before opening the liftgate. ) after my bags were loaded, I closed the liftgate firmly (not softly, but not like king kong); upon impact of closing, the rear liftgate glass exploded, showering glass all over the pavement and in the back / on my luggage. There had been no contact with luggage in the back / my bags were low-profile (I have photos to prove; also, I have a 3rd-party witness who was loading his car several spaces away. ) the ambient air temperature was around 60 degrees; the weather was fair / clear. The car had not been entered since the day before; I did not ever use the rear defrost or wiper during the course of my three-day rental. When reviewing the damage, I noted how heavy the rear wiper motor is that is attached directly to the glass. The suspension rods for holding the liftgate glass in the raised position must be very strong to support that motor, especially with the shallow angles involved. (others reporting exploding rear windows explain that the compressed gas inside these devices causes the explosive nature of the failure. ) presumably this failure occurred because the glass was not locked, as it had not exploded during previous closings of the liftgate. There is no warning in the owners manual to be sure that the glass is locked before closing the liftgate. Possibly there was an invisible defect in the glass that contributed to the failure. I was "booby-trapped" by this car. In my 53 years I have never damaged a vehicle simply by opening and closing its doors. There were no other factors than those described above; I have photos, a 3rd party witness, and will be happy to testify these events in court. Updated 01/06/11 updated ivoq 01/07/tr updated 05/12/11.

I rented a 2010 Ford Escape limited and a 2010 Ford taurus limited this week for vacation. As I was opening the liftgate on the Escape, the rear window make a creak noise and exploded into my face. I have cut all over my hands, but thank god it avoided my eyes. My 10 year old song had gashes on his legs from where the glass fell as well. I've been looking around and this seems to be a real problem with the Escapes. Take care of Toyota but take care of Ford too!.

This complaint involves the spontaneous explosion of the rear cargo door window in a 2010 Ford Escape. The explosion occurred for no apparent reason. My family members suffered very minor cuts and scratches. Some of our personal property was ruined by the millions of glass slivers that went everywhere. The vehicle was owned by budget car rental, so I do not know what the cost of repair was, since they ultimately did not hold me liable. I prepared a complaint with a lot of details that is over 5000 characters long. I do not want to re-write it here. Please contact me and tell me how to send the entire document, if you need it.

The contact owns a 2010 Ford Escape. While driving at speeds of 45 mph, the drivers side rear window abruptly shattered without warrant. The vehicle was taken to an authorized dealer but the vehicle was not serviced. The failure and current mileages were 1,890.

The rear window on our 2010 Ford Escape shattered when the door was closed. We purchased the car on November 5, 2009. The car was less than 90 days old and had less than 900 miles on it. It is used within a 10 mile radius of our home with very little expressway use. The Ford service department said that our warranty and extended care policy did not cover glass. The window was repaired through our insurance company. There was no evidence that the window had been hit by flying debris or misused in any way. We feel that the window/glass was defective and a safety concern. It could have caused more damage if it had shattered when we were driving or if someone had been in the back seat when it shattered.