Three problems related to other fuel system pump have been reported for the 2011 Ford Escape. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2011 Ford Escape based on all problems reported for the 2011 Escape.
This vehicle had a recall regarding the fuel delivery module repaired in may 2019 (by chapman Ford in horsham, PA), just before I bought the car in June. In late August 2019, the car was having difficulty starting. I brought it to my local Ford dealership (fullerton Ford in somerville, NJ). They insisted chapman Ford did a poor job with the recall repair (specifically connecting the fuel pump) and Ford corporate authorized fullerton to fix chapman's poor work (free of charge for me). A few days ago, the vehicle failed to start even when jump started. The local Ford dealerships (malouf Ford in north brunswick, NJ and fullerton Ford) said they didn't have an opening to work on the car for 3 weeks. I wanted to take this vehicle to a Ford dealership but I can't afford to be out of a vehicle for 3 weeks so I took the car to a private shop (quality auto center in franklin park, NJ) . The private shop diagnostically proved the fuel pump no longer works. The private shop replaced the fuel pump and the vehicle now works again. This is indeed an older vehicle, but I think the timing is especially suspicious that the fuel pump fails shortly after it has been handled multiple times for recall repair. Furthermore, chapman Ford was deemed by Ford corporate to do a subpar recall repair. I called fullerton Ford and Ford corporate about potential liability but they didn't seem interested to entertain because I wasn't able to bring my car to the dealership for inspection.
Gas smell inside car. On third or fourth day of recurring smell, took to service. Service tech had difficulty finding leak, as their was no visible drips to the ground. Returned to driving while the gas smell became stronger. Returned to service, this time he found the source to be the fuel pump. The problem was actually the elbow plastic neck leading into the fuel pump was spewing gas from an invisible hairline crack. The leak stops when the car is turned off. The location of the fuel pump is under the rear seat - causing a thick smell of gas and extreme danger of explosion. I have never had repair work on that part. This apparently is due to manufacture flaw in materials. I am a new widow and looking at a $650 replacement fuel pump. I considered dealing with epoxy but am afraid this will cause further damage and risk.
In July 2016 I was experiencing a fuel odor in the Escape. I took it to a mechanic on July 20, 2016 and had to replace the fuel pump and fuel pump gasket. Total cost for those repairs wa $643. 44 (I have the receipt). Am I eligible for a reimbursement?.