Door Hinge Problems of Ford Escape - part 1

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound coming from the door. The contact became aware that the top spot weld had fractured, and the middle and lower spot welds were loose. The contact stated that the driver’s door window was only able to roll down 1/3 of the way. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the driver’s side door hinges needed to be replaced. The passenger’s side door was also inspected, and it was determined that the hinges had started to loosen and needed to be reinforced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 73,000.

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The contact owns a 2018 Ford Escape. The contact stated that on several occasions while entering and existing the driver’s door, the hinges made a loud popping sound like the door would detach. The contact stated that the hinge on the door need to be reinforced. The vehicle was taken to a dealer where it was determined that the driver’s door hinge needed to be reinforced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

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The contact owns a 2020 Ford Escape. The contact stated that after stopping to refuel the vehicle, the front driver’s side door would not fully close shut. The vehicle was taken to a local dealer where it was diagnosed that the hinges needed to be replaced. The vehicle was not repaired and was left at the local dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image or displayed a distorted image while in operation. The front driver's and passenger's side windows inadvertently rolled down after being rolled up. The vehicle was taken to the dealer, where the front driver's side door hinge was welded to the door and the rearview camera and windows were calibrated. The failure recurred and the front driver's side door hinge detached from the door, preventing the window from rolling up and down. The dealer was made aware of the failure, but the vehicle had not yet been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

The contact owns a 2021 Ford Escape. The contact stated that the front driver side door failed to open widely. Additionally, the front driver side window failed to roll down. The contact stated that upon conducting a visual inspection of the vehicle, her husband noticed that the welds between the door check arm bracket and the door frame had fractured and detached. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 71,000.

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The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the front driver's side door made an abnormal popping sound. The vehicle was taken to the dealer, who diagnosed that the driver's side door check arm attachment point had failed. The vehicle was not repaired. The contact related the failure to NHTSA action number pe23013 (structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 51,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal sound while opening. Additionally, the door failed to open for more than 5-inches due to the door check arm bracket being fractured. Additionally, the contact stated that the window failed to go down. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to Ford campaign number: 23b56. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 63,134.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door made a popping noise and a check arm weld fractured. The contact stated that the door was difficult to close. There were no warning lights illuminated. The dealer was contacted and informed the contact that repairs to the spot welds were performed. The manufacturer was contacted, and provided the contact with a case number and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 42,000.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound and failed to close securely. The contact inspected the door and noticed that the spot welds that had fractured on the side of the door. The vehicle was taken to the dealer, where it was determined that the front driver's side door needed to be replaced. The dealer informed the contact that the manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 39,300.

The contact owns a 2021 Ford Escape. The contact stated while attempting to close the front driver’s side door, but the door check arm was no longer attached to the door, preventing the door from closing securely. No warning light was illuminated. The contact took the vehicle to the dealer, but the vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000.

The contact owns a 2020 Ford Escape. The contact stated while opening and closing the front driver's side door, the door made an abnormally loud popping sound. The vehicle was taken to the dealer, where it was diagnosed that the welding inside the door was fractured. The dealer determined that the door needed to be replaced and provided the contact a fee for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 31,780.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open and close as needed. The vehicle was taken to a dealer and the contact was informed to take the vehicle to a body shop to have the door serviced. The vehicle was taken to an independent mechanic where they discovered that the spot weld inside the door was defective, and the door needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 28,400.

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, there was an abnormal popping sound coming from the driver's side door. The contact stated that the failure persisted and ultimately resulted in the driver's side door not latching closed properly. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 79,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormally loud popping sound. Upon inspecting the door, the contact noticed that three spot welds on the check arm bracket had fractured. Additionally, the door failed to close securely. The dealer was not notified of the failure. The vehicle was not repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure and a case was opened. The failure mileage was 73,820.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormal popping sound. The contact determined that the front driver's side door spot welds had fractured. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 58,000.

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound. Additionally, the front driver's side window failed to roll down as designed. The dealer was notified of the failure and informed the contact that it was a known failure, and that the front driver's side door needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was approximately 49,100.

The contact's brother owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud sound while opening. Additionally, the contact stated that the spot welds on the check arm bracket were fractured. The contact stated that the front driver's side door could only be closed from the inside while raising the check arm. The contact related the failure to NHTSA action number: pe23013 (structure). The dealer was notified of the failure and charged and diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 42,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while opening and closing, and the door failed to close properly. Additionally, the contact stated that the front driver's side window could no longer roll down. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door check arm bracket was fractured. The dealer determined that the front driver's side door needed to be replaced. The vehicle was then taken to an auto body repair shop for repairs. The vehicle was not repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was making an abnormal popping sound while opening, and the door was misaligned. Additionally, the contact stated that the driver's side window failed to roll down. The vehicle was taken to the dealer, where it was diagnosed that the spot welds in the driver's side door check arm brackets were fractured. The vehicle was not repaired. The contact related the failure to the NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormal loud popping sound. The contact also stated that the door failed to closed completely. The contact stated that she needed to slam the door in order to close it securely. Additionally, the contact stated that the front driver's side window failed to go down. The vehicle was taken to the dealer, where it was it was determined that the door check arm welds were fractured due to improper welding. The dealer referred the contact to an auto body repair shop. The vehicle was taken to two auto body repair shops, where it was determined that the door needed to be welded or an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,000.

The contact owns a 2020 Ford Escape. The contact stated that while attempting to raise and lower the driver’s side front window, the window was inoperable. No warning light was illuminated. The contact took the vehicle to a local mechanic and a diagnostic test was performed. The mechanic informed the contact the driver's side door hinge welds was fractured causing the failure with the window. The manufacturer was not made aware of the failure. The approximate failure mileage was 46,000.

The contact owns a 2020 Ford Escape. The contact stated that when he was entering the front driver's side door, he heard a popping sound. The contact stated when he inspected the door he noticed that the door well was fractured and had punched a hole into the door frame. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured door well. The front driver's side door need replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.

The contact owns a 2020 Ford Escape. The contact stated the front driver's side window failed to roll up intermittently. The vehicle was taken to the dealer, where the front drivers' side door was opened all the way to inspect the window failure; however, after the inspection, the dealer attempted to close the front drivers' side door, but the door failed to close securely. The dealer informed the contact that the front driver's side door hinge attachments had fractured, which was a known failure. The dealer determined that the door needed to be replaced at the contact’s expense. The vehicle was not repaired. The contact related the failure to Ford campaign number: ssm 50150. The manufacturer was notified of the failure and but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 77,000.

I had a week of squeaking from my door, which I figured it come from the 3 digit high temperatures. The week afterwards I was headed to my car to leave out and my door wouldn't shut all the way and had a loud pop sound everytime I opened the door. My vehicle has never been hit and the research I did made me realize I am not the only one with this issue. It is a safety concern and Ford should consider this as a recall.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormal loud sound while driving. Additionally, the contact stated that the driver's side door window would not go down. The contact also stated that while driving 20-25 mph, the front driver's side door opened inadvertently. The contact was able to close the door. The vehicle was taken to the dealer, where it was diagnosed that the door hinge weld was fractured internally. The dealer notified the manufacturer of the failure and a case was opened on behalf of the contact; however, the case was later closed. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2020 Ford Escape. The contact stated that he noticed six holes and one large crack located at the front driver’s side door. The contact then stated that the weld hinges had cracked. The vehicle was taken to the dealer where it was diagnosed that the top center hinge had fractured from the spot weld and needed to be replaced. The contact was then advised to take the vehicle to an auto repair shop. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under the warranty and the contact the NHTSA hotline. The failure mileage was approximately 47,767.

The contact owns a 2020 Ford Escape. The contact stated that there were three holes in the front driver’s side door. The contact stated that while opening and closing the front driver’s side door, she heard abnormal clunking and popping sound. The contact stated that her son used wd-40 to lubricate the hinge and noticed that the hinge was fractured. Additionally, the contact stated that the driver’s side window failed to roll down completely and the front driver’s side door failed to open or close properly. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door hinge welds were fractured. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door and hinges needed to be replaced. The mechanic informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA hotline for assistance. The failure mileage was approximately 35,900.

The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver’s side door, she heard an abnormal sound when the door welds suddenly cracked and failed without warning. The contact then stated that the driver’s side door failed to latch close. The vehicle was taken to the dealer where it was diagnosed that the spot welds cracked located in the left front door at the check arm attachment points door assembly and needed to be replaced. The vehicle was not repaired. The contact stated that she was advised by the dealer to take the vehicle to another locations. The vehicle was then taken to an independent mechanic where it was diagnosed that the spot welds cracked and needed to be replaced. The vehicle received a temporary fix, but the vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA hotline. The failure mileage was approximately 56,000.

The contact owns a 2020 Ford Escape. The contact stated that when she opened the drivers side door she heard an abnormal popping sound. The contact stated that door hinge was separating from the door frame. The contact stated that she could no longer roll the window down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the entire door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver’s side door, the three rivets from the door punctured through the door. After the failure it was discovered that the front driver’s side window would not operate as designed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 46,000.

The contact owns a 2021 Ford Escape. The contact stated that the front driver's side window failed to go up or roll down. Additionally, the contact stated that while the vehicle was parked, he opened the front driver's side door, and the door flew open as if there was an internal fracture. The contact also stated that he had to slam the door to close the door securely, and there were holes near the door latching point. The vehicle was taken to the dealer, where it was determined that the door needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. The VIN was unavailable.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door hinges had malfunctioned, and the door swung very wide whenever the door was opened. Due to the failure, the front driver’s side window failed to roll down properly. The vehicle was taken to the local dealer who indicated that the door hinges needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open after several attempts. There was no warning light illuminated. The contact stated that the front driver’s side window failed to operate as needed. The contact called the local dealer and was referred to an authorized Ford body shop for assistance. The contact was informed that several door hinges had fractured inside the front driver’s side door causing the failure. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 25,000.

My driver side front door started making this popping noise when I opened or closed the door and then within a week the black arm bracket/spot weld broke off the door. There is no damage to the door to cause this issue. It just happened randomly and the vehicle is under two years old. This shouldn’t be happening. I don’t feel safe driving this vehicle as I cannot even open it all the way for fear it will fall off or further damage whatever is going on inside the door. It’s affecting my window as well. It doesn’t roll down due to this hinge being broken. I do not know if it has affected any other safety features on the door.