Structure Problems of Ford Escape - part 1

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to open the sunroof, the interior sunshade would opened however would not retract closed as intended. The vehicle was diagnosed on scene by a Ford mechanic, where it was noticed that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.

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The contact owns a 2013 Ford Escape. The contact stated that while his foot was depressing the accelerator pedal, the back of the contact’s foot would strike the brake pedal due to a reduced clearance between the accelerator and brake pedals. The contact stated that failure restricted the ability to properly depress the brake pedal while driving at highway speeds. Upon investigation, the contact discovered NHTSA campaign number: 12v319000 (service brakes, hydraulic, structure); and related the failure to the recall. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 124,000.

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See attached document for complaint.

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The contact owns a 2017 Ford Escape. The contact stated that the vehicle had experienced paint chipping on the roof of the vehicle near the front windshield causing a visibility and safety concern for the driver. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 67,000.

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The contact owns a 2020 Ford Escape. The contact stated that the rear quarter windows chrome piece had detached. The contact was concerned that the failure could become a road hazard for other drivers. The vehicle was taken to the dealer, who attempted to reseal the chrome but was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 40,000.

Sub frame cracked,due to corrosion. Broke lower control arm. I could not steer my SUV. I was terrified. The noise was so loud. This happened a road away from my home. I called aaa. They came and towed my vehicle to my driveway. I don’t understand why Ford company did not send me a recall. I could have been killed. I was on the highway a day before. I have researched and found this to be a safety concern for Ford Escape 2012. My SUV has 60. 000 miles and is in very good condition. I have taken great care of my vehicle.

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The contact owns a 2020 Ford Escape. The contact stated while exiting the vehicle, there was an abnormal crackling sound coming from the driver's side door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was 78,000.

The contact owns a 2020 Ford Escape. The contact was informed that the VIN was included in Ford customer service program number: 23b56 (warranty - front door check arm weld). There was no warning light illuminated. The contact stated that there was no prior failure experienced with any of the doors. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the front driver’s side door needed to be replaced; however, the door was not available due to the programming part being limited and not available. The dealer informed the contact that the vehicle needed to remain with the dealer until the part was available because the vehicle could present a risk to the driver. The vehicle was not repaired. The dealer denied the contact a loaner vehicle. The manufacturer was notified of the failure. The failure mileage was 29,131.

The contact owns a 2020 Ford Escape. The contact stated that after a severe rainstorm, the contact noticed that there was a strong odor inside the vehicle. The vehicle was taken to the car wash, and upon removing the floor mats, the contact became aware that the floor mats were significantly wet, and there was mold and mildew on the floor mats and on the carpet. The vehicle was taken to the dealer, where the vehicle was dried out and the seats were taken out. The dealer then performed a water entry test and determined that water was entering through the seam in the rear of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 30,000.

The contact owns a 2010 Ford Escape. The contact stated while his daughter was driving at an undisclosed speed, the vehicle continuously pulled to the right, requiring the driver to make constant corrections. Upon visual inspection of the vehicle, the contact observed that the front passenger's side tire was angled inward and had nearly detached from the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the front engine cradle after observing excessive corrosion. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 122,000.

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The contact owns a 2020 Ford Escape. The contact stated that while having routine maintenance at the local dealer, the vehicle was inspected, and it was determined that the driver's side front door weld was cracked. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the sunroof molding detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,300.

The contact owns a 2018 Ford Escape. The contact stated that after a visual inspection of the spare tire well, he observed that the well was full of excess water. Later, he observed that water was entering from the rear passenger’s side quarter panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 35,000.

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The contact owned a 2004 Ford Escape. The contact's son stated while driving at approximately 45 mph he lost control of the vehicle and rolled. The contact stated that her son had gone unconscious and did not remember any details. The contact arrived at the scene and saw that the vehicle had rolled into a ditch. The contact stated that the vehicle had been rolled back over onto it's four wheels. The contact noted that none of the air bags had deployed. The contact stated that the police were on scene but had not issued a report. The contact drove her son to a local hospital where he received stiches to close a cut over his left eye on his forehead. The contact had the vehicle towed to her residence. The vehicle had not been diagnosed or repaired. The contact was not aware of NHTSA campaign number: 14v165000 (structure). The manufacturer had not been notified of the failure. The failure mileage was approximately 217,000.

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The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, there was an abnormal popping sound emanating from the door hinge, after which the door was not flush with the body of the vehicle while closed. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to technical service bulletin: ssm 50150. The manufacturer was not notified of the failure. The failure mileage was 31,000.

The contact owns a 2022 Ford Escape. The contact stated that the front driver's side door check hinge had failed and the door would not properly open and close. The contact had to enter and exit the vehicle from the front passenger side of the vehicle. The local dealer was notified of the failure and informed of an upcoming manufacturers campaign to repair the failure. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 70,000.

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The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door, he found a broken piece of weld on the floor and noticed that the the front driver's side door check arm welds were fractured. The vehicle was taken to the dealer, who took pictures of the failure and informed the contact that the pictures would be sent to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 83,260.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, she heard an abnormal popping sound. After a visual inspection, the contact observed that the door check arm had detached. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm and attachment points for both the front driver’s and passenger’s side doors. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 75,000.

The contact owns a 2020 Ford Escape. The contact stated that while driving at 70 mph, the driver's side door partially opened, and upon attempting to secure the door, the contact heard an abnormal popping sound emanating from the door hinge. The following day, the contact stated that upon entering the vehicle, he found that the driver's side door was unable to latch closed and required an excessive amount of force to securely close the door. As a result, the door hinge detached from the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.

The contact owns a 2020 Ford Escape. The contact stated that while in the front driver's seat, the key fob was used to open the trunk. The contact stated that there was suddenly the mechanical sound of the trunk closing and the contact observed that the trunk had fallen approximately 5 inches. The vehicle was not repaired. The contact stated that the failure recurred while walking to grab items from the trunk, the contact opened the trunk with the key fob. While the contact was in the trunk the contact suddenly heard the mechanical sound of the trunk closing and jumped back and observed that the trunk had fallen halfway. The contact stated that there was an unknown part that appeared to be disconnecting from the ride area of the trunk. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact stated upon entering the rear passenger’s door, the contact became aware that the door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: rq19005 (latches/locks/linkages, structure). The manufacturer was not notified of the failure. The failure mileage was unknown.

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The contact owns a 2021 Ford Escape. The contact stated that upon entering the vehicle, he heard an abnormal clicking sound emanating from the door. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA action number pe23013 (structure). The failure mileage was 61,000.

The contact owns a 2020 Ford Escape. The contact stated that, upon entering the vehicle, he heard an abnormal sound emanating from the door hinge. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to NHTSA action number pe23013 (structure), but the VIN was not included. The failure mileage was 15,000.

The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormally loud banging sound heard. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The contact stated that the failure was related to NHTSA action number: pe23013 (structure). The approximate failure mileage was 55,000.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while driving. The vehicle was taken to the dealer, who diagnosed that the driver's side door check arm attachment point had failed. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure but offered no assistance. The contact was later referred to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was 45,000.

The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle was veering to the right independently. The vehicle was taken to the dealer, where both rear shock absorbers and the front passenger's side tie rod was replaced. Additionally, the contact stated while driving 60 mph and at higher speeds, the front end of the vehicle was vibrating. The contact stated that upon inspecting the vehicle while parked, she opened the hood and noticed that engine was vibrating significantly while it was running. The contact stated that she also noticed a black stain on the engine. The vehicle was taken to a second dealer casco bay Ford1 (213 us-1, yarmouth, me 04096) and to a third dealer rowe Ford sales (91 main st, westbrook, me 04092), where the contact was informed that the engine was operating as designed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,000.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormally loud popping sound. Additionally, the door failed to open completely, and the window failed to roll down completely. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was 40,000.

The contact owns a 2020 Ford Escape. The contact stated that when she was opening and closing the front driver's side door she would hear an abnormal popping sound as if the door hinge was breaking. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA action number: pe23013 (structure). The failure mileage was approximately 26,000.

The contact owns a 2020 Ford Escape. The contact stated that while his wife was utilizing the shifter knob, she cut her hand on the chrome shifting knob. The chrome edge was very sharp. There were no warning lights illuminated. The contact's spouse did not seek medical attention. The vehicle was taken to the local dealer, where it was diagnosed that the chrome knob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 19,000.

The contact's boyfriend owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while opening. Additionally, the door failed to close as needed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.

The contact owns a 2020 Ford Escape. The contact stated that a popping noise was present when opening and closing the front driver's door, and the door was difficult to close securely. In addition, the front driver's window failed to roll down completely. The vehicle was taken to the local dealer who diagnosed that the door check arm bracket welding was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 59,200.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door a popping type noise was present and the door would swing open. Also the contact indicated that the front driver's side window would not roll completely down. The vehicle was taken to the local mechanic who diagnosed that the front driver's side door spot welding was faulty and needed to be repaired. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 48,000.

The contact owns a 2016 Ford Escape. The contact stated that there was a leak coming through the sunroof around the rim. The contact stated the water leaked on the doors and trunk, and there was mold, along with the smell of mold. The contact stated that while driving, the contact and passenger were coughing. The contact's spouse used silicone to close the gaps in the sunroof. A dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was unknown.

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The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door of the vehicle, the door made an abnormal popping sound. The contact stated while opening the door for a second time, the door was made an abnormal grinding sound. The contact stated that the front driver's side door check arm weld had fractured internally, which prevented the window to roll up and down as needed. Additionally, the door failed to close as intended and made an abnormal clicking sound while opening. The vehicle was taken to the dealer, who determined that front driver's side door check arm weld had fractured internally. The vehicle was not repaired. The contact related the failure to NHTSA action number: pe23013 (structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 43,200.