Hatchback/liftgate Lock Problems of Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that the hatchback failed to open while pressing the power emergency release button and while using the key fob. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

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The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the liftgate switch failed to function as intended. The contact stated that the liftgate switch was activated to unlatch and open the liftgate; however, the liftgate failed to open as intended. The contact stated the failure was initially intermittent but became a persistent failure. The liftgate had since become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that a diagnostic test fee would be charged to determine the cause of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was unknown.

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The contact owns a 2013 Ford Escape. The contact stated that the rear hatch electronic lock failed. The door would not lock electronically and caused the hatch door to lift and crash into the contact's garage door. The vehicle was taken to the body shop but was not repaired. The manufacturer was made aware of the failure. The failure mileage was 2 and the current mileage was 7,000.

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I have had problems with the liftgate latch not locking properly for nearly a year. I found on your website under "recalls" that this is a problem with my vehicle model (Ford Escape 2001). I called my local Ford dealership and they told me it is not found under the Ford oasis of recalls. I'm concerned after reading the information, you provided on your website, that this could cause the liftgate to open during a crash. Why are you calling this a "recall" when Ford says it's not a recall? I want to get this fixed but believe Ford should see this is a problem and needs to be recalled.

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Recall 04v60200 concerning fmvss 206 rear liftgate door. Consumer was unable to get the dealer to honor this manufacturer's recall notice. Dealer urged consumer to take the vehicle back to the dealer where he purchased it.

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Liftgate gets stuck and will not open. Once in a while it will open out of the blue, then I know as soon as I lock my car, it will be stuck again. Nothing has been done to correct the failure, because it is obviously a defect, a defect that has been recognized for other 2001 Escapes, but not my particular one.