Tailgate Latch Problems of Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that the tailgate unexpectedly opened while driving. The contact stated that the tailgate could be opened manually or with the key fob. The contact stated that depressing the button near the tailgate failed to open the tailgate. The tailgate ajar message was displayed. The contact attempted to resolve the issue by changing the key fob battery, but the issue persisted. The local dealer was contacted and suggested a diagnostic test be performed. The vehicle was not yet repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the VIN and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 65,000.

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The contact owns a 2017 Ford Escape. The contact stated that the tail gate failed to stay closed. The tail gate failed to open. The gate-ajar message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who was unable to assist. The manufacturer was contacted and referred to NHTSA. The failure mileage was approximately 22,400.

The contact owns a 2022 Ford Escape. The contact stated that while driving at an undisclosed speed, the tailgate inadvertently opened and closed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.

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2001 Ford Escape tailgate will not unlock. Tried 2 different key faubs and tried unlock from the driver door. There is no place to unlock with a key, there is no place to open from inside the cargo area. I checked the owners manual for a location of a manual release and there is none. I called Ford motor customer support and they searched the database for a manual release and could not locate any information. This appears to be a serious safety concern if you were in an accident or situation that warranted exiting the vehicle from the back.

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