Lose Power Steering problems of the 2012 Ford Explorer

As I was pulling out of a parking lot onto a city street the power steering alert came on and I lost power steering. The car was very difficult to steer and I barely managed to stay on the road. Turning was the difficult part. I parked the car and shut off the engine. When I started the car again the power steering had returned.

The power steering assist warning came on and I lost power steering. This issue was a recall issue with Ford. T took the vehicle to sanderson Ford and they contacted Ford special service support center regarding the recall and warranty on the vehicle for recall. Ford did not approve the repair stating the vehicle was 13000 miles over the allotted mileage. Really??? following are the exact comments from dealer to Ford and Ford to dealer taken from copies of their communication: dealer comment: November 23, 2020-request Ford agent: if safety program 14s06 is closed and steering gear is required the vehicle must fall within the 10 yr/150,000 miles to be eligible for this repair. Nov 24, 2020-dealer-14s06 looks to be still open to myself and the technician please clarify Ford agent- 14s06 is closed on oasis thank you. Ford agent- not approved. Please be advised this is not approved. If 14s06 was open we could approve it but because 14s06 is closed and veh is over the fsa guidelines for 15n01 then we cannot approve. 14s06 was closed back in 08/07/2014. Dealer response: my apologies. Just. Trying to do my due diligence for the customer. 15no1 is still open. Which then refers to 14s06 for Explorer. The steering gear was not replaced when the 14s06 was claimed years ago. Only the reprogram was performed. 14s06 has a supplement which is copied and pasted as follows: subject demonstration/ delivery hold-safety recall 14s06-supplement #3 certain 2011-2013 model year Explorer vehicles reprogram power steering control module and steering gear extended coverage why did I not receive the coverage? I don't have enough letters allowed to continue the quote. But the supplement says if denied the steering gear assembly cause veh had exceeded the original recall I should get a refund. Ford has had this safety issue for a long time. My cost was $2,100.

My wife and kids were driving our 2012 Ford Explorer on the highway when the dashboard gave a notice of "service power steering" and "service advancetrac". The SUV instantly lost all power steering and my wife had to muscle the vehicle off the highway. After taking some time to look int what could be the cause I ended up having it taken to the germain Ford of beavercreek. Upon diagnoses they stated that the electric power steering gear had become faulty. I asked if this was covered under the 'field action notice' or the recall that were available for this issue that I have seen all over the internet. It was explained that due to being 9,900 miles over the warranty of the field action notice they would not cover it, even after a asking through a provisional request to Ford. I called Ford customer service and was advised that this SUV had the initial recall on the electric power steering back in 2014 and that this field action notice is a follow-up coverage for that. I stated that this fix must still have issues and was advised that Ford has the thought that if something was wrong I would have brought it in before the 150k/10 yr mark. I stated we didn't know anything was wrong until now.

Our SUV lost power steering while driving and unable to steer vehicle without excessive force. Warnings that came on dash include: service power steering now, advancetrac warning, and all terrain warning. The turn signals also will not operate properly.

I have a 2012 Ford Explorer that was included in the safety recall 14s06. The pscm was reprogrammed prior to me purchasing the vehicle. Associated to recall 14s06 is the extended coverage program 15n01, which is to remain open on the vehicles that were recalled in the event that any loss of steering assist dtcs are present. My Explorer has a complete loss of power steering and the dealer has noted that my entire steering gear assembly must be replaced. Ford refuses to acknowledge extended coverage 15n01. This coverage is supposed to last for 10 years and 150,000 miles. I am at 144,000 miles. Ford continues to repeat that my car is not included in the special coverage. However, publications from Ford indicate otherwise. Replacement of my steering gear is $2,200. All of which should be covered by Ford. My power steering and stabilitrak warnings go off and I lose power steering while driving. This is a safety issue that needs to be addressed correctly by Ford. Ford's customer care department is severely incapable of answering the most basic questions. They are also incapable of accurately documenting what you have called about making it impossible to reach any resolution or provide information beyond what you research on your own. I requested escalation and was told that they don't have bosses, won't escalate my request for additional information or provide original recall notifications for my VIN. I was told the only way to pursue the issue further was to write a letter.

I bought my 2012 Ford Explorer in January 2012, and had no problems for several months. Recently, when starting the vehicle the "power steering assist fault" warning started coming on. After turning off the ignition and re-starting the engine, the warning went away and I regained power steering. About 6 days ago, I drove 15 miles to work, and the same "power steering assist fault" warning came on and stayed on - even after recycling the engine. The "service advance trac" warning also stayed on and I lost the power steering. This is unbelievable, the dealer said that they had to replace the "power-steering gear box", and the part is two days away. I saw someone posted that Ford doesn't consider this a safety issue because you can still steer it. If I have trouble steering it, I hate to think what my wife or daughters would experience. This vehicle isn't like a regular full size car or truck, I am 6'2" and weigh about 270, and when the power steering failed, I could not steer it to park the vehicle in reverse. It was very difficult to steer at any speed under 5mph. If this happened while driving at speed, a person could lose control. This is obviously not a minor fix on a new car. Looking at the posts, Ford needs to address this issue ASAP. I asked the dealer what this repair would cost if it weren't under warranty. I was told a couple of thousand dollars. If he is correct, that is ridicules on a 18 month vehicle. I didn't buy this to be a money pit.

I was driving the car down a busy highway when it turned off and I received a power steering fault warning. I had to pull of the road and almost got in an accident. After that the power steering would not work on the vehicle. It was impossible to turn. I googled this and noted this is a problem that you are looking this is from the huffington post: federal safety regulators are investigating complaints that the power steering can fail on 2011 and 2012 Ford Explorer suvs. Fifteen drivers have complained that the popular Explorer can suddenly lose its power steering assist, making it harder to steer the suvs. It was extremely dangerous. I purchased this car a year and a half ago. Ford refuses to cover it because it has not officially been recalled. I am lucky I didnt get killed.

Lost power steering while driving. Two warning lights came on-terrain management system fault and service advance trac. Power steering returned after shutting engine of and restarting. Took to dealer and they found two warning codes on the computer, but Ford said problem had to be reverified before they could repair it.

I started my vehicle as usual, had just turned left off my street onto a two lane road, and approximately 0. 25miles later I lost power steering. As I was accelerating from my turn, going approximately 40mph I felt the brake pedal pulsate and the steering wheel jerk a little. Immediately I had an alert on my dash "power steering fault. " I attempted to press the brake pedal with no success and there was no resistance. I put it in neutral and coasted to the safest parking lot (approx. 1 mile). I shut the vehicle down and restarted but I still didn't have power steering however I regained brakes. I drove the dealership (3miles away). They shut the vehicle down then restarted and everything appeared to be operating correctly. Later after several test drives the Ford mechanic had my vehicle re-inact my same events for him.

Was driving on straight roadway when warning lights came on saying power steering assist failure and advance trac failure. Lost power steering, advance trac, blinkers, etc. Shutting vehicle down and restarting corrected the problem. Second time this happened. First time was approx. Two months prior while in reverse. Problem was corrected the same way and didn't think much of it until the second incident. Dealer said rack and pinion assembly needs to be replaced. Parts are on back order & may not be available until late October 2012. Serious safety issue. Ford needs to issue a recall.

While driving uphill on a narrow mountain road I lost all power steering assist with a simultaneous audible warning and a dash visual warning that my power steering assist had failed. With difficulty I was able to exit the road into a private driveway. I turned the vehicle off. In a few moments I started the vehicle again and everything functioned normally. I took the vehicle to my Ford dealer on or about September 10, 2012. They told me I needed a new steering assembly. It has been on back-order since then. No additional faults have occurred. The vehicle now has over 12,000 miles on it.

Power steering fault while returning from short supermarket trip, lost all power steering, dash board lit up, then terrain sensor fault, causing a feeling of reduced gear, turn signals failed as well. Very difficult to drive, and unable to reset by shutting vehicle off. Dealership stated a fault in power steering rack, requiring replacement, they also stated it is a different part number then original part meaning it may have been remodeled due to "issues". Very dangerous situation!!!!.

My 2012 Ford Explorer limited has lost power steering while in motion on four occasions, in less than one week time period. It loses all ability to steer and will only work again once it has been restarted.

I was on the entrance ramp to the get on the highway and my steering locked up. I lost my power steering and the power steering assist fault light came on and the service advance trac warning also came on flashing back and forth between the two. This terrified me and thank goodness there wasn't much traffic and I was able to exit the highway and stop the car. The power steering came back on when the car was started. This is a very dangerous situation and I hope it is addressed immediately.

Lost all power steering suddenly on the freeway, making it very difficult to steer. Was only one mile from my dealer, so I drove there. Very difficult to maneuver turns. Later determined by dealer that the power steering gear needed replacement. Has been on back order for one week now, part will not be available until following week at least. New vehicle, only 11,000 miles.