One problem related to power steering pump has been reported for the 2012 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2012 Ford Explorer based on all problems reported for the 2012 Explorer.
The power steering pump quit working 2 times on my mothers SUV. Vehicle was taken to Ford twice because they did not fix it the first time. Saw recall but Explorer was not in the list. I am a mechanical engineer and was driving the vehicle on both occurences. It is my ethical resposibility to report this issue. I also work in automotive field and I know this was a failure of the power steering. I do not want my mother or any individual hurt due to lack of investigation. I expect a response from your organization. The dealership can pull up all info, a rental was provided. I was barely able to manage the vehicle to the side of the road, a weaker driver, physically, would have had an accident.