general problems of the 2016 Ford Explorer - part 2

The power transfer unit is broken. Symptoms are vehicle shuddering, vehicle sounds like it is going to stall. This could cause a major accident at any moment.

The contact owns a 2022 Nissan versa. The contact indicated that when she took the vehicle in for a routine service at an independent mechanic, the technician became aware that the water pump was leaking and the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was also taken to a local dealer where they confirmed the previous diagnosis. The contact stated that before taking the vehicle for the routine service, she noticed a burning smell when getting out of the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

My car has 84000 miles on it. The car recently over heated, I checked the coolant level, and it was low. I filled it to the required level and the warning went away. 2 weeks later it came back, I brought it to the mechanic and was told that the engine needs to be replaced. That it is recycling exhaust from the engine back through the coolant system and that cylinder 3 is misfiring. I spent over an hour on the phone with Ford who repeatedly stiff armed me on any sort of assistance with the issue or information on expected or estimated failure rates for these issues. The car is currently at the mechanic where I have an estimate with a $12,000 price tag on it. To make this worse, in October of last year I was driving down highway 75 in southwest florida and when I went to exit the highway, there was a loud clunk and the car revved up real high before it started to move. This put me and all the drivers exiting this very busy off ramp in danger. At 74,000 miles I needed a new transmission because that loud clunk was me losing actual gears in the transmission. That repair cost right around $10,000 and again, Ford does not care. There were no warning lights with this issue, it just happened and left me in a very precarious predicament at a very busy intersection. The transmission has since been replaced for roughly a $10,000 price tag and now I am looking at another $12,000. All I want is Ford to do what is right. I could have been killed in that intersection or my car could have caught on fire recently with the engine issue. The financial strain of having to do 2 major repairs on a car that is relatively new and only had 74,000 for the transmission and 84,000 for the engine is unbelievable and unacceptable. Through research I feel that this transmission issue should be covered under an extension of the customer satisfaction program #20b27 or #20n07 as the transmission issue fits the descriptions nearly perfectly. Built "Ford tough" is apparently just a sales pitch.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was park in the garage, he noticed coolant leaking in the floor. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with a water pump malfunction and needed replacement. The vehicle was not repaired. The manufacturer was made aware of the failure however, they advised to contact the NHTSA hotline. The failure mileage was approximately 194,000.

The contact owns a 2016 Ford Explorer. The contact stated that when the heater was turned to the on position, it blew out cold air. There were no warning lights illuminated. The contact called an independent mechanic, who informed the contact that the water pump was leaking, and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, bill currie Ford (5815 n dale mabry hwy, tampa, FL 33614), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 60,000.

Vehicle: 2016 Ford Explorer sport mileage: 93,000 complaint: I am reporting recurring turbocharger failures in my 2016 Ford Explorer sport. The first failure occurred at 50,000 miles and was covered under warranty. The vehicle is now experiencing the same issue at 93,000 miles. Ford customer service has denied assistance, and a Ford dealership quoted a $5,500 repair cost. I believe this premature and repeated turbocharger failure suggests a possible design flaw in the 2016 Ford Explorer sport's ecoboost engine. This issue has caused significant financial hardship and raises safety concerns. Request: I urge the NHTSA to investigate potential design defects with the turbocharger system in 2016 Ford Explorer sport models. I also request that the NHTSA review Ford's handling of customer complaints regarding this issue.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds the check engine light had activated and the vehicle did not properly accelerate when pressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that oil from the turbo booster had leaked onto the catalytic converter and both the turbo booster and catalytic converter needed to be replaced. The vehicle was not yet repaired. The contact indicated that previously the power take off unit was faulty causing the vehicle to suddenly loose acceleration power and also the front control arms and ball joints were replaced. The manufacturer and local dealer were notified of the failures but no assistance was offered. The failure mileage was 85,000.

The contact owns a 2016 Ford Explorer. The contact stated that the check engine warning light was illuminated, and the vehicle was stalling because oil was leaking onto the crank case control sensor. The contact changed the crank case control sensor. The failure recurred and the vehicle was taken to the dealer where it was diagnosed with a front engine compartment, gasket leak. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 125,900.

The at the engine is built the coolest is leaking into it. This causes the engine to seize while driving and is very dangerous. If you catch it early it’s an expensive fix if you catch it late it’s a new engine you’ll need/ there is no warning signs for it.

The contact owns a 2016 Ford Explorer. The contact stated that while driving in traffic, a trim piece detached from the vehicle. The tpms and check engine warning light were illuminated. The dealer sent a tech to the contact’s place of employment, but the tech was unable to complete the recall repair due to the bolt not being available. The contact had received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The contact stated that the turbocharger had been replaced on three occasions. Upon investigation, the contact had linked the failure to NHTSA campaign number: 16v925000 (engine and engine cooling). The contact called the local dealer, who confirmed the parts for the recall repairs were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a complaint was filed, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contacted stated that while driving at approximately 10 mph, there was the smell of burnt hydraulic fluid when the vehicle stalled and stuttered. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and the engine mount was replaced. The failure recurred, however, there was a rotten, sulfur like smell that came from the vehicle. The vehicle was not taken to the dealer or repaired. The manufacturer was contacted. The failure mileage was unknown.

The Explorer started having issues with the heater not working when stopped. After some research it recommended that we check the coolant level. The coolant was low. Then we refilled it and then it happened again 3 weeks later and the coolant was low. This made us believe there was a coolant leak. After removing the bottom cover under the car it was saturated with coolant with drops coming from various areas on the passenger side. We took it to a mechanic and then transferred to a dealer and both confirmed it was the water pump. Ford negligently designed the water pump within the engine with the timing chain. If enough of the coolant mixes with oil it will cause the engine to seize and the car to shut off. I have two little kids that are in the car with me. This negligent placement can lead to cars seizing in unsafe areas. It was confirmed by a private mechanic and a Ford dealer and there were no warning lights. Other than the heat not functioning properly there we no other signs or lights of water pump failure.

Subject: urgent vehicle safety complaint regarding defective water pump in Ford and Lincoln vehicles I am writing to bring to your attention a critical safety concern affecting numerous Ford and Lincoln vehicles worldwide, specifically those equipped with cyclone (duratec) engines. The issue at hand revolves around a defective water pump, which has manifested in various models, including but not limited - Ford edge - Ford Explorer - Ford flex - Ford fusion - Ford taurus - Lincoln continental - Lincoln mkt - Lincoln mkx owners of these vehicles are experiencing a significant and alarming risk of stalling in traffic, posing a severe threat to both driver and passenger safety. The potential consequences, including the increased likelihood of accidents and fatalities, demand immediate attention and action from Ford motor company who has been sued multiple times and is avoiding to respond to the judgements against them trying to use any excuse not to pay. It is imperative to address this widespread concern promptly, as the safety and well-being of Ford and Lincoln vehicle owners are at stake. I urge your organization to conduct a thorough investigation into the defective water pump issue, implement a comprehensive recall, and provide a reliable solution to rectify the problem. Your commitment to prioritizing the safety of consumers is paramount, and I trust that Ford motor company will take swift and decisive action to remedy this situation. By addressing this issue promptly, you not only ensure the protection of current owners but also uphold the reputation of Ford and Lincoln in the automotive industry. It's impossible to say that it is a mere coincidence that thousands of Ford vehicles have the same defect with exactly the same engine and symptoms. Thank you for your immediate attention to this matter, and I anticipate a proactive response that prioritizes the safety and satisfaction of Ford and Lincoln vehicle owners.

The water pump failed causing coolant to leak into the oil pan causing my vehicle to die suddenly and without any warning lights or messages on a high speed, heavy traffic metropolitan interstate/highway (35w in minneapolis). I was commuting home from work. It was completely dark. I was in the far left lane and had to quickly maneuver across 4 lanes to the right shoulder narrowly missing being slammed into by other cars before the vehicle completely died. I waited for a towing service in the dark while other vehicles including semis sped extremely close to my vehicle with only my hazards to warn them I was there. Vehicle was towed to a local repair shop and they confirmed the water pump failed and coolant leaked into the oil, ruining the engine. I've been researching online and am reading that this is a very common and known issue with lawsuits. My vehicle only had 132k miles. This issue put me in a dangerous, potentially life-threatening situation that could have caused harm to me and the many other drivers and their passengers on the highway - and it needs to be addressed and dealt with - for me and apparently the many others that have been affected by this manufacturers defect.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the failure was intermittent and mostly occurred while driving up an incline. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 137,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number : 24v031000 (structure). The contact stated that they had contacted the dealer however were advised that the parts were unavailable. The vehicle was not repaired. The manufacturer was contacted in regards to the parts not being made available. The contact did not experience a failure.

Coolant (water) pump leak, leading to replacement or eventual failure. As the pump is located internally of the engine, the effort to repair is quite extensive. This is a known issue for this engine, with previous versions under a recall. The pump location was relocated externally of the engine in future designs, further evidence of the knowledge of the issue.

Water pump leaking and needs to be replaced. Can cause engine failure and lead to being stranded on highway. Multiple forums have people with the same issue. No warning lights have come on. I took the vehicle in for another issue and they pointed out the leak to me.

1. Component: electronic throttle body 2. Our vehicle shut down (limp home mode) on the interstate traveling at high speeds. We narrowly avoided catastrophic accident with other vehicles on the road. 3. The problem was confirmed at the dealership where it is currently being replaced at our expense of roughly $1,000. 00 4. Only inspected by dealership (crain Ford little rock, ar) 5. No warning until the part failed. We received airbag light and service light during shut down on the interstate. I have called Ford pleading with them for some assistance with this large bill, which is hard to deal with right before christmas with 2 children. I was told that my VIN# was not effected even after Ford posted a notice for 2016 Ford Explorers electronic throttle body replacement. Ford customer service ended our call after stating that nothing can be done due to this not being a recall item yet. However I do have a 2016 Ford Explorer that does have a etb issue and I hope that my letter will help others before fatalities start adding up due to this unsafe part. I feel that we should have received a letter as soon as Ford realized that my 2016 Ford Explorer could potentially have this issue. I realize that's not what large corporations practice especially when it would hurt profits, however we are dealing with human lives and families. I have included the Ford campaign number for 2016 Ford Explorer etb replacement for reference, I truly hope you are able to spare the lives of so many family's trusting safe passage in a 2016 Ford Explorer. Campaign #16b32.

My engine sounded strange at startup in the mornings so I asked the Ford dealer to look at it because firestone could not find anything wrong with it and I had two recalls needing addressed. I took it to the dealership in diberville, ms first and scheduled the current recalls to be fixed. I was told my engine needs to be replaced because there is evidence of coolant in the cylinder head causing a random misfire but couldn’t tell me if that was it for sure without breaking down the engine to diagnosis properly. I bought an extended warranty policy incase there was an issue in the future. I was actually told by one dealer to “clear the code and trade it in immediately or wait till the engine blows up”. They didn’t even fix the recall because they had to order the parts… the same problem kept happening randomly this time with the engine light coming on and then going off while I am waiting parts to come in, it was a “cold start” type of engine sound when starting up first thing in the morning. I then took it to the dealership in gulfport,ms and they said they thought they knew what the problem was and my extended warranty would cover it. Turns out they do not cover the block and that is what the mechanics said the issue was, because it is not a moving part and it seems to be a manufacturer quality of the block. Since it was not caused by moving part damage. How can I get this addressed by Ford? I have seen that a similar engine from Ford had a recall for this and my engine has the same block as that one. (2. 0 ecoboost Ford escape) I have the 2. 3 ecoboost Ford Explorer. I also have knowledge of another Explorer with the same issues and a total engine replacement through diberville ms dealership. My car still runs but the cylinder no longer builds or sustains the pressure for the engine to run properly causing a safety risk during operation.

Water pump went out and water and oil mixed started smoking and loss of power then engine just shut off now wont turn over.

Leaking coolant. Water pump failure.

Last night check engine light turned on. I called the dealer to get an appointment first thing next morning to get it checked. In next 2 minutes engine coolant over temperature sign turned on. I got scared and stopped the car immediately and got it towed to the dealer right away. Got a call from the dealer saying that the engine blew up and needs to be replaced. To my question how this could be the case for the engine to blow up within 2 ninutes of the furst check engine sign turning on, I was told by the dealer representative that the engine damage was done before even warning lights got on. This is unacceptable and extremely dangerous! car failed to provide proper warnings which caused very dangerous to the safety and ireversable damage to the car. Ford denied any liability although the car mileage is still under 50,000 miles. This is clearely Ford liability and very serious question of safety. This needs to be addressed on a very urgent basis. I am not even talking about the high quote of $12000 repair quote for the engine replacement that I have to face at the dealer for the defective vehicle manufactured by Ford! this is unacceptable!.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that there was an unknown fluid leaking from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty water pump. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA hotline. The failure mileage was approximately 68,480.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 70 mph, the vehicle accelerator pedal was stiff. The contact pulled over and noticed abnormal noises coming from the engine. No warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a defect in the motor. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to contact NHTSA hotline. The failure mileage was approximately 105,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the engine overheated with the temperature gauge indicating that the engine was hot(h). The vehicle was taken to an independent mechanic where the water pump was replaced. The contact stated that several months later while in reverse(r), the vehicle failed to accelerate while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was towed to the dealer for a diagnostic test and remained with the dealer for months. The contact was informed that the vehicle had failed to accelerate while in drive(d) or reverse(r). The dealer later diagnosed the vehicle with transmission failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 102,000.

2016 Ford Explorer v6 ecoboost with only 63,000 miles, the water pump is leaking. This is a well known failure with hundreds if not thousands of complaints. The repair is extensive and costly for a $70 part that is known to fail. A water pump seal and/or rubber gasket failure will result in water leaking into the engine and the engine either going into limp mode or shutting down. The occupants of the vehicle can be put in an unsafe situation anytime there is an engine failure, for example, an engine failing in an intersection, or on a long drive in adverse weather in the middle of nowhere, or in the dark on an unlit highway. Ford is very aware of this problem and this water pump design should be on a recall list. I expect NHTSA to require Ford to fix this major problem. I haven't taken it to the shop as I know exactly what is wrong, and I want Ford to fix this problem before I am put in an unsafe situation. There were no warning signs other than the coolant under my vehicle, the vehicle heated up, and I had to add coolant. I was almost that victim with a catastrophic engine failure.

The contact owns a 2016 Ford Explorer. The contact stated that while at a complete stop, the vehicle was shifted into drive(d) and the brake pedal was released; however, the vehicle started shuddering and jerking significantly. Additionally, the contact stated that the vehicle hesitated to shift into the intended gear while driving. The contact stated that the failure had been recurring while driving. The check engine and the power train warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the insurance company later informed her of Ford campaign number: 20b27, which she related to the failure. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the campaign. The manufacturer referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 121,000.

Hello, I have a 2016 Ford Explorer limited with VIN 1fm5k8f8xggc20884. I have 90k miles on it and my water pump failed like it did for many many people for this model. This is a systemic issue at this point and I don't understand how there is not a recall for this issue with Ford. The cost to repair this issue is at more than $4k. This is a basic design issue that must be addressed by Ford. Thank you, andrzej bazula.

My check engine light came on and began blinking. I had the car towed to a local shop to avoid any additional damage to the engine. The shop determined the car had significantly overheated due to a faulty water pump and the engine would have to be replaced. Leading up to this my check engine light never came on and the temperature gauge never spiked; there was no indication it was over heating. After being quoted $9k to replace the engine, I called the dealership looking for help. They are aware of the extensive issues I’ve had with my vehicle but were unable to help me because I’m over 100k miles (I opted for the extended service plan) and suggested I call the Ford customer service line in hopes they could assist. I was denied a claim due to my mileage and instructed to write a letter to the Ford customer relationship center to escalate my case. I was told my case would remain on file and I would be notified if a recall was issued at a later date. I asked if a recall was issued would I still have to be in possession of the vehicle to receive any monetary reimbursement, she advised that I would need to have my original receipt from the purchase of the vehicle and the recall would have to specifically state that they would reimburse those who paid out of pocket to get their vehicles repaired. I am without a car until I figure out how to pay for the repairs or buy a new vehicle; I was not expecting my trade-in value to be $0 and Ford couldn’t care less.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 mph, the vehicle was not accelerating as needed with the accelerator pedal depressed. The contact stated that the check engine warning light illuminated, then flashed several times and then turned off. The contact stated that the loss of motive power failure was intermittent but had reoccurred. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump and timing belt needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 153,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 10 mph, the contact became aware that antifreeze leaking from the vehicle. The temperature gauge light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to antifreeze leaking into the engine. The vehicle was repaired. The manufacturer was made aware of the failure and provided the contact with a case number. The failure mileage was approximately 102,000.

Water pump failure, engine coolant leakage from water pump.

3. 5 duratec 3. 5 water pump has failed by leaking fluid. Fluid may have entered oil system. If this is not a design flaw, I don’t know what is. Just stupid!.

The contact owns a 2016 Ford Explorer. The contact stated while starting the vehicle and depressing the brake pedal, the engine revved while the vehicle was idling. The contact stated that the failure recurred while at a complete stop at a traffic light, and the vehicle shuddered. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 121,000.