Hatchback/liftgate problems of the 2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact stated that the power liftgate independently closed and a warning chime could be heard before the lift gate closed. The contact stated that the failure was intermittent. The dealer diagnosed that the liftgate module was defective and needed to be replaced. The manufacturer was notified of the failure. The contact was given Ford case number: cas12185619. The failure mileage was approximately 18,500.

The contact owns a 2016 Ford Explorer. The contact stated that the liftgate independently closed without warning. The failure recurred approximately four times. As a result, the contact slipped while attempting to move away and sustained a broken hip, which required medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 500. The VIN was not available.

The contact owns a 2016 Ford Explorer. While the vehicle was parked, the liftgate automatically closed independently. The vehicle was taken to a dealer, but was not diagnosed or repaired. The contact stated that the failure recurred several times. The manufacturer was made aware of the failure. The failure mileage was 4,800.