Three problems related to roof and pillar have been reported for the 2016 Ford Explorer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2016 Ford Explorer based on all problems reported for the 2016 Explorer.
See attached document for complaint.
The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. The fix is not available to me and I cannot use the vehicle for work with an open recall. I understand that recalls happen, but the fix should be available immediately upon publishing them.
Tl the contact owns a 2016 Ford Explorer. The contact stated that the roof rack rail clips failed. The clips constantly detached from the rails when driving or when the vehicle was at a car wash. The roof rail clips were replaced twice per the warranty, but the repairs did not correct the failure. The vehicle was taken twice to montrose Ford of fairlawn (3960 medina road, fairlawn, ohio 44333, (330) 666-0711) for repairs, but the failure recurred and the roof rack rail clips continued to detach when driving. The manufacturer was contacted and provided case number: cas25022197k8h8n2. The vehicle was not repaired. The failure mileage was 15,000.