general problems of the 2016 Ford Explorer - part 1

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving 65 mph on a significantly windy day, the passenger's side exterior b-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the recall repair could not be completed because the warranty had expired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part for the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign: 21v316000 (structure); however, parts for the recall repair were not yet available. The vehicle was taken to the local dealer for several other recall repairs. The vehicle was not yet repaired under NHTSA campaign: 21v316000 (structure); because parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the rain, water leaked inside the vehicle. There was water accumulating on the floor on the driver’s and the passenger’s side of the vehicle. The contact was unsure of where the water was entering the vehicle. The contact stated that on a separate occasion, while driving 60 mph, the driver's side a-pillar trim and the passenger's side a-pillar trim had detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact was unsure if the water was entering from the a-pillar trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 30 mph, the driver's side roof rack cover panel ejected from the vehicle and made contact with a second vehicle. The driver of the second vehicle swerved to avoid the airborne projectile and crashed into a third vehicle. During the incident, no damage to the vehicles or injuries to the occupants in either vehicle were reported. No police report was taken. The local dealer was informed of the failure. The contact was informed that the VIN was not included in the NHTSA campaign number: 21v316000(structurer). The contact indicated that the vehicle had experienced the same failure listed in the recall. Also, the front driver's door exterior a-pillar trim had detached and was snapped back into position, and both the driver side and passenger side exterior b-pillar trim had come loose. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was 70,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side a-pillar trims detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not available. The contact stated that parts for the recall repair had not been available for a year. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side exterior b-pillar trim detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available to repair the vehicle. The vehicle was taken to the dealer after receiving notification of NHTSA campaign number: 25v347000 (structure). The contact was informed that the dealer would call whenever parts became available. The dealer was recently contacted, and the contact was informed that some parts were received in September; however, there were currently no parts in stock. The contact had also received notification of NHTSA campaign number: 240v031000 (structure); however, the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall repair was needed; however, the part to do the recall repair was not yet available. The contact stated that the dealer was permanently closed. Additionally, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior a-pillar trim detached and flew off the vehicle. The vehicle was taken to a second dealer, larry h. Miller Ford lakewood (11595 w 6th Ave, lakewood, CO 80215); for the recall repair; however, the contact was made aware that the first dealer had marked the recall as complete, and there would be a charge for the repair. The driver's side a-pillar trim was replaced at the owner’s expense. The manufacturer was notified of the issue, but the contact was informed that the first dealer was paid after marking the recall as complete, and no further assistance would be provided. The failure mileage was approximately 41,537.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side b-pillar trim detached. The vehicle was taken to the dealer; however, the contact was informed that the part was not available to repair the vehicle. The contact received notifications of NHTSA campaign number: 25v347000 (structure) and 24v031000 (structure); however, parts were not yet available for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign number: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, air was entering through the front driver’s and passenger’s side a-pillar trims. Upon further inspection, the contact noticed that the sealant on the driver’s and passenger’s side a-pillar trims was deteriorating. The contact stated that while driving at an undisclosed speed, the driver’s side b-pillar trims partially detached and struck the rear driver’s side window and then flew off onto the road. The local dealer was contacted; however, the parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 mph, the passenger's side b-pillar detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side b-pillar trim became loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 146,721.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 45 mph, the passenger’s side trim panel separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not yet repaired. The manufacturer was not made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 91,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side windshield exterior a-pillar trim was flapping while driving. The contact stated that the windshield exterior a-pillar trims were loose. The contact used glue on the passenger's side a-pillar trim, and the vehicle was taken to the dealer, where glue was applied to the driver's side a-pillar trim. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side windshield exterior a-pillar trim started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was still unavailable. The contact stated that the driver's side windshield exterior a-pillar trim had become loosened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 171,992.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). However, the parts to do the recall repairs were not yet available. The contact stated that all the door trims were loose. In addition, there was an abnormal sound coming from the doors while they were closed. The vehicle was taken to an independent mechanic and was diagnosed with loosened bolts on the doors. The independent mechanic tightened the bolts. However, the failure persisted. The contact stated that the driver's side a-pillar trim was loose. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 220,000.

See attached document for complaint. Recall notices 25s53, 21b11, 21n01, 24s02 nothing I can do about the attached recall notice prior ownership/staff cancelled both appointments when I showed up 15 minutes prior to appointment. A mailer brochure & email for at home visit “new service” 2023 was not actually honored. I want the recall honored — two notices have no manufactured parts yet and for all four the work description, none are more than 30 minutes work for any of the four per the scheduler. So none are worth drop off the car for a day. In addition, there are four open recall(s) on the car, only two can be handled now, according to service department which means I might face another all-day appointment or perhaps a 3rd. Really no guidance here. Why don’t you just stop the urgent alerts (attached) and let me know when you can do all four recalls ready which could take up to an hour or 2 hours, we can then schedule something. Along with these emails, if you cannot accept a reply, do not create an email to me. Just simple business etiquette, mail/mail reply, call/call?reply, email/email reply, text/text reply. I drive ~10 miles per week with a 2x year road trip of 1,500 miles each so I really do not see anything urgent here. I keep up on the maintenance and have less than 71,000 miles the past 10 years.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The contact stated that while driving approximately 60-65 mph on a four-lane highway, there was an abnormal cracking sound coming from the vehicle. The contact stated that the a-pillar trim had detached from the vehicle. The driver was able to pull over safely. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield began to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact was placed on a waiting list for the recall repair once parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact expressed concerns that the passenger’s side a-pillar trim had started loosening, which might cause a safety hazard. The manufacturer was not made aware of the failure. The approximate failure mileage was 176,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact had received the notification 2 years prior. The contact stated that while driving approximately 75 mph on the highway, the a-pillar trim clip detached on the passenger’s side of the vehicle. The a-pillar trim struck the vehicle behind, but had not cause any damage to the vehicle. The vehicle was taken to the dealer, where it was confirmed that the replacement part was still not available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 155,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 21v316000 (structure), 24v031000 (structure), and 25v347000 (structure). However, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that rainwater was leaking inside the vehicle and standing water had accumulated on the carpet. The water was leaking from the front door, the roof near the dome light, and the glove compartment. The contact was unsure of where the water was entering the vehicle. The contact stated that there was a musty odor inside the vehicle. Most recently, while driving at an undisclosed speed, there was an abnormal burnt odor inside the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the check engine warning light was constantly illuminated since the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was unknown.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 mph, there was an abnormal rattling sound coming from the passenger’s side near the windshield. The contact then observed that the a-pillar trim had detached and blown off the vehicle by the slipstream. The contact called a local dealer and was informed that the parts were not yet available. The contact had received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 50 mph, the driver's side windshield exterior a-pillar trim detached from the vehicle. The local dealer was contacted, but the vehicle was not repaired. The contact stated that while driving at an undisclosed speed on a separate occasion, the passenger’s side windshield exterior a-pillar trim became loosened. The vehicle was not taken to the dealer or an independent mechanic after the most recent failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 mph, the passenger's side door b-pillar trim separated and flew off the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving 40 mph, the front passenger’s side a-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the front driver's side a-pillar trim became loosened. The vehicle was not diagnosed or repaired. Most recently, the contact noticed that the b-pillar trim on the passenger’s and driver's side had become loosened. The vehicle was not diagnosed or repaired after the most recent failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the passenger’s side of the windshield started to detach. The vehicle was taken to an independent mechanic, where it was determined that the a-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, there was a loud rattling sound coming from the driver’s side windshield. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact also stated that the b-pillar trim on the driver's side started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, the contact entered the vehicle, and the driver's side carpet was wet. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 25v347000 (structure); for the a-pillar and b-pillar failure. The contact stated that recently the a-pillar trim on driver's side was loose and the seal around the windshield on the driver's side was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to the a-pillar trim recall and felt that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, parts to do the recall repairs were not yet available. The contact stated that the driver's and passenger's side windshield exterior a-pillar trims had detached, and the driver's side door exterior b-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,295.

The contact owns a 2016 Ford Explorer. The contact stated that the a-pillar trim on the passenger’s side was missing. The contact was not aware of when the trim piece had detached from the vehicle. The contact had received notification of NHTSA campaign number: 24v031000 (structure); in early 2024. The contact called the local dealer and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

The contact owns a 2016 Ford Explorer. The contact had received notification of NHTSA campaign number: 24v031000 (structure); approximately 2 years ago. The contact stated that the a-pillar trims on the driver's and passenger’s side were loose. The contact used caulk to temporarily hold the trims in place. The contact called a local dealer and the manufacturer several times and was informed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.