general problems of the 2016 Ford Explorer - part 2

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact also stated that the b-pillar trim on the driver's side started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, the contact entered the vehicle, and the driver's side carpet was wet. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 25v347000 (structure); for the a-pillar and b-pillar failure. The contact stated that recently the a-pillar trim on driver's side was loose and the seal around the windshield on the driver's side was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to the a-pillar trim recall and felt that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, parts to do the recall repairs were not yet available. The contact stated that the driver's and passenger's side windshield exterior a-pillar trims had detached, and the driver's side door exterior b-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,295.

The contact owns a 2016 Ford Explorer. The contact stated that the a-pillar trim on the passenger’s side was missing. The contact was not aware of when the trim piece had detached from the vehicle. The contact had received notification of NHTSA campaign number: 24v031000 (structure); in early 2024. The contact called the local dealer and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

The contact owns a 2016 Ford Explorer. The contact had received notification of NHTSA campaign number: 24v031000 (structure); approximately 2 years ago. The contact stated that the a-pillar trims on the driver's and passenger’s side were loose. The contact used caulk to temporarily hold the trims in place. The contact called a local dealer and the manufacturer several times and was informed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim fractured and detached from the vehicle. The contact stated that the trim was hitting against the vehicle. The contact stated that the a-pillar trim detached and almost caused a crash with three other vehicles. The contact stated that the remnants of glue on the windshield impaired the contact’s vision while driving. The contact stopped and cleaned the glue off the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and an emergency service appointment was scheduled. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 57,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver side a-pillar trim detached, and the front passenger’s side a-pillar trim was loose. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield started to detach. The contact also stated that the b-pillar on both sides of the front doors had started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer sent a technician to the residence and the vehicle was diagnosed and it was determined that the a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,175. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that during rainy or snowy weather, snow or rain was leaking into the driver’s side b-pillar trim. The contact stated that water was accumulating on the floor of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a rattling sound coming from the roof of the vehicle. Upon inspection, it was discovered that the passenger’s side roof rail cover had become unsecured. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 137,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 19v435000 (suspension), 21v316000 (structure), 24v031000 (structure) and 25v347000 (structure). The contact stated that while driving approximately 30–35 mph, the driver's side b-pillar trim detached from the vehicle. The local dealer was contacted and informed the contact that the part to do the recall repair was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,500.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side windshield started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at 65 mph, the exterior a-pillar trim detached from the driver’s side of the windshield and started flapping. The vehicle was taken to a dealer where the vehicle was not fully diagnosed but the mechanic informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 mph, the passenger’s side a-pillar trim blew off the vehicle. The contact had received notification of NHTSA campaign number: 24v031000 (structure); over a year ago and the parts were not available to repair the recall. The contact also received notification of NHTSA campaign number: 25v347000 (structure); and parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was informed of the failure. The failure mileage was approximately 115,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's b-pillar applique trim detached and fell off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, however the contact was informed that the parts were not available. The contact received a recall notification, NHTSA campaign number: 24v031000 (structure), however the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 55 mph, the passenger-side exterior b-pillar trim detached from the vehicle. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 115,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the sides windshield started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 148,000. VIN tool confirms parts not available.

We have been calling and trying to get this recall take care of. Every time we call they never have the parts and "will let us know". Its getting frustrating getting these notices from different sources and not being able to take care of it. Please help us to get this done by directing us to a repair shop that has the parts available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 72 mph, the a-pillar trim detached. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 189,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 mph, the passenger's side doors b-pillar trims separated and flew off into traffic, almost causing a crash. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 194,800. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side b-pillar trim fractured and detached from the vehicle. The b-pillar trim was hanging on by the electrical wiring. In addition, the rear liftgate warning light was illuminated and the rear lift gate power was deactivated. The vehicle was taken to the dealer and the contact was informed that the parts were not available. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 124,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached, and water leaked into the cabin of the vehicle during inclement weather. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA campaign number: 24v031000 (structure); however, the repair failed to prevent the failure shortly after the vehicle was repaired. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front driver's side a-pillar trim and the front windshield. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, there was an abnormal sound coming from the vehicle. The contact stated that on a separate occasion, while driving 50 mph, the driver's side a-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact's husband owns a 2016 Ford Explorer. The owner received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving approximately 65 mph, there was an abnormal pounding and whistling sound coming from the windshield. The vehicle was pulled over to the side of the road and inspected by the contact and her husband, and it was observed that the driver's side exterior a-pillar trim had partially detached. The contact stated that the trim was pushed back into place. The vehicle was taken to a dealer, but the contact was informed that parts for the recall repair were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that there was water leaking inside the vehicle through the upper center location of the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior a-pillar trim had become loosened, and the sealant was peeling off. An unknown local dealer was contacted on several occasions. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 25v3470000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.