Hatchback/liftgate Support Device problems of the 2016 Ford Explorer

The contact owns a 2016 Ford Explorer. The contact stated that the liftgate randomly opened without warning and failed to remain secured. The contact stated that the liftgate randomly fell down with force and struck a passenger. Medical attention was not required. Also, the liftgate randomly opened while the vehicle was in motion. The liftgate was damaged while reversing the vehicle. The dealer indicated that the manufacturer had a service bulletin, but there was no recommended repair solution. The dealer diagnosed that a new modulator was needed. The approximate failure mileage was 21,500.

The automatic liftgate functioned on its own without any operator input. This has happened 3 times within approximately one month of ownership. Also one instance of liftgate closing on head. Ford claims they are aware of similar complaints and is working on a fix. ??? if the operator were not aware this occurred and a child or pet were in the 3rd row, this could have serious consequences. Please see attached repair order with Ford's response. All instances so far were vehicle in park with operator near the rear end or behind of the vehicle.