general problems of the 2016 Ford Explorer - part 2

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the engine overheated with the temperature gauge indicating that the engine was hot(h). The vehicle was taken to an independent mechanic where the water pump was replaced. The contact stated that several months later while in reverse(r), the vehicle failed to accelerate while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was towed to the dealer for a diagnostic test and remained with the dealer for months. The contact was informed that the vehicle had failed to accelerate while in drive(d) or reverse(r). The dealer later diagnosed the vehicle with transmission failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 102,000.

The contact owns a 2016 Ford Explorer. The contact stated that while at a complete stop, the vehicle was shifted into drive(d) and the brake pedal was released; however, the vehicle started shuddering and jerking significantly. Additionally, the contact stated that the vehicle hesitated to shift into the intended gear while driving. The contact stated that the failure had been recurring while driving. The check engine and the power train warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the insurance company later informed her of Ford campaign number: 20b27, which she related to the failure. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the campaign. The manufacturer referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 121,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle shuddered and made an abnormal sound. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the driveshaft was fractured at the ptu connecting point. The mechanic determined that the failure was related to NHTSA campaign number: 20v692000 (power train) and referred the contact to the dealer. The vehicle was towed to the dealer, who informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.

There has been an ongoing issue with my vehicle since it was last taken to service for a recall. The transmission has premature failure. I have had the entire vehicle powertrain fluids changed and nothing has helped. My boyfriend has been driving the vehicle and will not let me drive it anymore because it is unsafe. The transmission has torque converter issues. It has got stuck in second gear and when we went to pull out into traffic it would not move and we nearly got t-boned. That happened while I was with him and I'm afraid to use it. He has to drive it to work because I have his vehicle and he wants me and my daughter to be safe. He says its downshifting hard when slowing down. It will downshift hard and loose power when trying to speed up on the interstate or while trying to get on the interstate. It shifts hard into reverse and is delayed shifting. Its lost power due to the transmission slipping. There has never been any check engine lights come on. Ford will do absolutely nothing about it. The vehicle has around 62,000 miles on it now and its gotten worse and is going to cause an accident or kill someone. I have called Ford several times and they don't seem to care. They want me to go have it fixed and pay for it. I don't have that kind of money and I should not have to pay for there problem. Its a known issue I found out by searching online, even lawsuits. They need to recall these transmissions and fix the issue with them before someone is killed. If there hasn't already been deaths. Its unsafe. It has put me and my daughter at risk. Other drivers at risk and now with him having to drive it, his life is at risk everyday! Ford does not care about people or their family. They know they put a bad transmission in these vehicles and it cause premature wear. The transmission fluid is black, smells burnt and even metal shavings in it. Its a ticking bomb and its unfair they want me to pay for their mistakes!.

In August 2023, my vehicle began to make a popping noise and began to lose power when attempting to accelerate. It was diagnosed by the repair shop as a turbo going bad. I repaired the turbo. In December 2023, the check engine light came on. The repair shop indicated that the lifters and cam shafts were bad and caused scoring to the engine block, requiring the engine to be replaced. The repair shop asked if I had been changing the oil regularly. I indicated that I did change the oil per when the vehicle would notify me it was time. The repair shop noted that I changed the oil every 10k miles. Per the repair shop, not changing the oil regularly (because the Ford vehicle system designed to tell me when to change the oil) ultimately caused me to need to replace the turbo and the engine. All because the oil was not changed more frequently 3-5k miles per the repair shop. I've spent $15k in repair costs since August 2023 because I was relying on the Ford vehicle's notifications as to when it needed oil. The vehicle is not even worth this much blue book. For a 8. 5 year old vehicle that has been well cared for, I do not think these parts should have failed and I think Ford should have set the timing for oil change notifications more frequently if this is what is needed by the engine to keep it in good repair. It literally indicates the % of time before the oil needs to be changed.

While driving on the interstate and set mph were 55, a series of notifications popped up on my dashboard. One stated “steering assist fault repair required. ” after I hit ok to clear the screen my steering wheel tightened up and locked and caused me to almost crash into another family. We were able to move it to a safe location.

The contact owns a 2016 Ford Explorer. The contact stated that while attempting to shift the gear shifter into park(p), the transmission failed to shift as needed. The contact stated that the transmission would only shift into reverse(r). An independent mechanic flipped an unknown switch, and the contact was able to drive her vehicle to her residence; however, when the contact attempted to shift the transmission into park(p), the transmission would only shift into reverse(r). The contact's son flipped the switch, and the contact was able to shift the transmission into park(p). Additionally, the check engine warning light illuminated intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 152,000.

I was driving my vehicle only a month after getting oil change and service. I was confident my vehicle was in good condition as it had passed the inspection. I suddenly noticed the temperature needle was rising. I immediately pulled over and asked for help and was told I needed water. My water pump was not working.

2016 Ford Explorer transmission failure while traveling at highway speeds, with less than 52,000 miles. Engine rpms ramped up quickly and to unsafe levels as vehicle seemed to drop to a low gear, which then impacted vehicle speed and necessitate maneuvering multiple lanes of traffic to pull over to shoulder of road. Then had to limp along at very low speed to exit highway. Later testing at dealership generated two error codes, and suggested fix after initial diagnosis was tranny replacement, except the replacement tranny is on indefinite backorder through Ford. How issue will be addressed/corrected is still to be determined. A package of "kits" was best dealership could offer. There was no prior indication of an issue, no warning lights or other symptoms prior to failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving uphill, the vehicle would hesitate upon depression of the accelerator pedal without warning. The vehicle was take to a dealer where he was informed that the torque converter was defective and needed to be replaced. The manufacture was notified of the failure and informed him that the vehicle was not under recall or warranty. The vehicle yet to be repaired. The failure mileage was approximately 70,000.

The transmission on our vehicle has failed twice now. First in may 2019, at 41,000 miles, the transmission and torque converter failed, causing heavy shaking when idle. The repair was supposedly repaired under warranty by a Ford dealership. However, fast forward a few years and 40,000 miles, and the transmission failed again. In March 2023, my wife and daughter were at a busy intersection. My wife pressed the gas, but the car wouldn't move and began to lurch backward, putting my wife and daughter's lives in danger as well as the lives of anyone who came up behind us. Before this incident, we had also felt a violent shaking in idle that we had unsuccessfully tried to repair with a new motor mount. The transmission problem was diagnosed by police and confirmed by our local mechanic. It is now at another Ford dealership. But it is unclear how much Ford will cover. I want you to know, however, that a Ford dealer looked up my records on the first transmission repair that occurred under warranty. He said he was surprised that the Ford dealer that was supposed to do the initial warranty repair had only done a partial rebuild given the condition the transmission was in. The notes said the transmission was full of metal fragments and shards throughout, and he said that "they should overhauled the whole thing. " the defect, combined with the shoddy repair, is likely why the transmission failed a 2nd time, putting my family's lives in danger. Transmission issues in Ford Explorers appear to be a known problem. I noticed on NHTSA's website that Ford has two customer satisfaction programs (20n07 and 20b27) related to Explorer transmissions. Https://static. Nhtsa. Gov/odi/tsbs/2020/mc-10181988-0001. Pdf I am hoping that NHTSA can look into these continuing Ford Explorer transmission issues and the botched warranty repair and get Ford to extend the customer satisfaction program or initiate a recall to refund customers' repair, tow and rental car costs. Thank you.

The contact owns a 2016 Ford Explorer. The contact stated that after starting the vehicle, the check engine warning light was illuminated. The contact used a personal diagnostic reader and retrieved a failure code for a misfire in cylinder #1. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the cylinder. The mechanic stated that either the engine or gasket needed to be replaced, and the contact was advised to have further diagnosis and repairs completed at a local dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure and advised to file a complaint with NHTSA. The approximate failure mileage was unknown.

Torque converter.

Several weeks ago we noticed a propane or natural gas smell in the vehicle' cab and around the vehicle. The smell was stronger sometimes and lesser others, but more so when the heater was on. In the very cold weather, I would have to dress in extra warm layers and keep the windows lowered with fresh air flowing through - in order to drive it. . . To keep the cab warm enough to drive with the heater on. The smell would be stronger when the heater/air was on. The smell would make me cough and gave me a headache. At first, we thought it was a bad batch of gas. Our mechanic couldn't say what it was and referred us to our local Ford dealer. I also researched on-line and found that several thousand u. S. . Read more...

I just bought this vehicle and only had the chance to drive it for a few days now. I was told all recalls were repaired. I have not had the chance to bring it to a certified garage yet. The problem is when the vehicle is going at say walking speed like turning into a parking spot the whole vehicle is jumping to the point where I could have no control and jump into another vehicle or someone walking nearby. As the wheels are turned it's much worse. I believe it's the transfer case.

The contact owns a 2016 Ford Explorer. The contact stated that while inspecting the vehicle, he noticed that the power transfer unit (ptu) was leaking fluid onto the exhaust system. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 75,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds and while idling, the vehicle was vibrating abnormally. The dashboard was shaking, and the glove box was rattling. While shifting from park to drive or reverse, the vehicle vibrated. Additionally, the vehicle was hesitating and misfiring during acceleration. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA hotline. The failure mileage was approximately 58,000.

Water pump failed at 80,000 miles and cause the car to stall mid intersection putting out life at risk. This is a known issue that should be recalled . Not to mention the repair is $4,000-$6,000 mostly labor to fix. Whole motor has to be taken out to replace the water pump.

On December 17th of 2022, I was driving my car when it abruptly became sluggish and felt like it wasn’t shifting gears correctly. After coming to a stop, when I resumed driving, it sounded like the engine was getting gas, racing, but the car was hardly moving at all. Then it seemed like it would shift into gear suddenly and lurch forward. A warning light came on the dashboard stating there was a “powertrain fault. ” I was less than a mile from my home at the time, so I limped home, parked in my garage, and then looked up the issue in my owner’s manual. It said to quit driving it and to get it to a Ford dealership. The car was not driven thereafter. I had it towed to the Ford dealership, who did not honor my extended warranty because it wasn't towed in until 4 days after its expiration, despite having the failure occur while it was under the extended warranty. According to them, they couldn't tell from any "black box" that it happened while under warranty. So I was stuck for $6,031. 55 for the repair. I implored the dealership to at least help me out with the price, but they would not. I wrote to Ford and explained in detail the event, and I sent that letter to every department I could find within Ford that may be able to help me or pass my letter to someone who could help me. No one ever even bothered to reply. The $6,000 expenditure was hugely hurtful. I had to leave it with the dealer for almost 3 months before I could pay. And this was a certified pre-owned vehicle with 53,000 miles on it. Maybe you can help? the repair bill was $6,031. 55.

My 2016 Ford Explorer is in the dealership having the transmission repaired due to a recall that says there is an internal flaw in the design that has to be repaired. In removing the transmission, it was discovered that the transmission mount was cracked. I will have to personally pay for a new transmission mount according to Ford because that detail was not included in the specific recall. My contention is that the jerking and shuddering that happens every time I accelerate has caused the failure of the mount. I believe this is a reasonable explanation to a part of the drive train that is unaffected by normal driving. Bottom line is that the jerking and shuddering that was cause by the torque converter er. Al, probably caused enough movement to crack the mount. Obviously the transmission doesnt move under normal circumstances.

The contact owns a 2016 Ford Explorer. The contact stated upon taking the vehicle to the dealer for routine maintenance, he was informed that the power train unit (ptu) was leaking and needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the power train unit (ptu) installed on the vehicle was not the original part and would not be repaired. The manufacturer was contacted, and a case was opened. Additionally, the manufacturer referred the contact to the NHTSA hotline. The failure mileage was approximately 78,000. The VIN was not available.

Crossing busy intersection with children in vehicle, vehicle lunged and wrench symbol came on dash, and as crossing intersection vehicle wouldn't go more than 5mph, this could possibly cause a serious accident injury wife and child or possibly death, this vehicle had approximately 60000 miles.

Transmission died with no warning at under 80k miles. The car lost its ability to accelerate while merging on the highway. Got off highway and to friends home. Car would not reverse and could not accelerate over 15mph. Had it towed to aaa repair shop. According to aaa repair shop a new transmission is needed. This is unacceptable with only 80k miles, never received warning lights, and regular maintenance. 2016 Ford Explorer has know transmission issues.

Power transfer unit (ptu) exploded cracking the ptu case and leaking out all gear oil which can be caused by ptu being too close to the exhaust and the ptu overheats from the exhaust heat breaking down the gear oil, this gear oil being over heated and that close to the exhaust could have caught on fire and if I have been on the highway at a high speed it would have caused the vehicle to lose all power going down the highway and in turn we could have been hit and killed due to the immediate loss of power ssm 47993 which has the year make and model of my car already listed on it as well as other ones listed by NHTSA however Ford consumer affairs refuse to do anything or offer any help even though they have acknowledged that there is problems with the ptu in multiple models. Is this truly worth someone's life as this can cause severe damage to the drive shaft when they explode with absolutely no warning or lights on the dash coming on or anything? all Ford motors consumer affairs could say to me was MA'am your VIN number is not listed on our end. My car is a 2016 Ford Explorer platinum awd with 3. 5l ecoboost with twin turbo, it only has 64,660 miles on it.

The contact owns a 2016 Ford Explorer. The contact stated while stopped in traffic, the vehicle was shuddering and appeared to be going into idle mode. The contact depressed the accelerator pedal and the vehicle responded as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under customer satisfaction program number: 20n07, which had expired. The failure mileage was 130,000.

You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.

My car started shaking while I stopped (like at a red light, stop or traffic) I had it diagnosed ($175) and was told it needed to have the transmission changed, my Explorer was 6 yrs old with less than 50k miles. I have never hear of that happening as the car well kept. New transmission cost me $5585. 40, it seems that every year this car has a new problem. I feel so ripped off this shouldn't happen on a $50k car.

Check engine light came on low engine oil pressure light come on made loud knocking noise regular maintenance 147k miles vehicle is at mechanic shop estimate total $1500-$2500 to fix do not have money for repairs.

The engine shut off when driving on the highway at 65 and the wrench light came on . . . I could not navigate the vehicle. . . Took it to the legacy Ford dealership and was informed that the electronic throttle body needed to be replaced. . . I believe Ford had that on a recall back in 2017 but not for my VIN. . . . The dealership said that my VIN does not qualify for the recall to my surprise.

My vehicle build date is may 10, 2015 @ chicago plant. Nhtsa put out a recall on my vehicle but it wasn't attached to my VIN # and my vehicle is currently having said recall problems. The recall was NHTSA-20-v-692. Is there a way to get it added to my VIN please.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The contact related the failure to NHTSA campaign number: 20v692000 (power train). The failure mileage was approximately 180. 000.

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 mph, the vehicle was vibrating abnormally. Additionally, while attempting to accelerate the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to manufacturer communication number: 20n07-s2. The approximate failure mileage was 60,000.

Water pump failure no warning car over heats and water pump cost over $2000 to repair no option but to take to a dealer.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 mph, the vehicle unintentionally downshifted without warning. The contact called the manufacturer and was informed that his vehicle was included in a customer satisfaction program; the contact was scheduled an appointment at a local dealer for service. The contact took the vehicle to the dealer where she was informed that the transmission was defective and that the recall did not apply to the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 72,000.

Vehicle started overheating, when inspected I notice a coolant leak. Had it diagnosed, outcome was water pump leaking. Vehicle only has about 58685 miles. Warranty expired and extended warranty also expired. Not sure why the water pump started to leak at such low milage. Vehicle is currently at the Ford dealer for repairs.