general problems of the 2017 Ford Explorer - part 2

Vehicle shutters, jerks and loses acceleration between 50 to 60 miles per hour. Can cause accident with other vehicles behind on freeway or any other circumstance. Have had vehicles behind me almost ram the back of my vehicle when this happens. No warning lights on dash. 12/27/23 dealer says it’s the torque converter. Issue occurs every time during acceleration and deceleration. Has been going on for several years but I didn’t know it was an actual transmission problem. Dealer told me when I purchased vehicle that the car had to learn my driving habits and that’s all it is. Has not been inspected by anyone other than dealer.

Vehicle was at 65k miles and the water pump was leaking. When they went in to fix the water pump they noticed the timing chain had been stretched. Got my car back and not even 2-3 days later I heard a noise (only heard in less than a handful of times prior) and the noise began to be more consistent and found out that my cam phasers went bad. All prior to reaching 70k miles. . . My vehicle is still only 67k. Later found documentation that timing chain and cam phaser should be covered by CA emissions and the dealer is saying that is not the case. My vehicle fits the attached addendum as it was manufactured on 09/02/2016 and in chicago, IL. Dealer is saying this addendum does not constitute as a warranty document, just a notification.

While driving my 2017 Ford Explorer, there was a smell of burnt oil/tire entering my vehicle through the vents. I took it in to the Ford dealership and I was advised that I needed a brand new transfer case, and the front engine mounts needed to be replaced due to broken seals. This was causing transmission fluid to leak onto other parts (hot) which was causing the smell while I was driving. My vehicle is at 89,000 miles, and if I don't get this replaced, then it will cause transmission failure. I was told that this should not happen on a vehicle with 89,000 miles. The leaking fluid can also cause a fire under the hood. When asked why or how this could happen, I was told it just wasn't "built" well. Cost of repairs will be about $4,500. 00. Wow.

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 60 mph, the vehicle lost motive power and stalled. After restarting the vehicle, the failure reoccurred. The contact added transmission fluid to the vehicle and later the vehicle was restarted and driven to the residence; however, the failure later reoccurred. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 126,000.

Transmission is shuttering, had it checks by river city Ford and the tech advised the torque converter needed to be replaced. After research, the recall 20n07 in October 9, 2020 for torque converter issues was found. After reading the document, the same issues, same motor same transmission is happening to my vehicle. The issues are as stated, vehicles that experience adverse nvh, vibration and/or rough idle in drive or reverse, low performance / lack of acceleration during launch, sluggish vehicle operation and shudder while driving. However my vehicle is doing the same thing, has the same 2. 3l engine with the 6f35 transmission, but it is not on the recall list. Nhtsa should step us and add all Ford explore with that year, engine and transmission to this recall since the same issues are happening.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 mph, the vehicle inadvertently lost all motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, it returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 144,000.

While driving cross country, driver began to experience lag in acceleration and delayed shifting. In some cases, noted transmission was not down shifting. At destination, the check engine light came on and we took the vehicle into a Ford dealership for repair. It should be noted that there was a low coolant light just prior to the trip and we filled up approximately a quart to bring it back to serviceable limits. The dealer called after several hours to explain the car would need a new 2. 3l ecoboost engine and new automatic transmission. The engine had evidence of coolant in the engine/oil. The transmission was diagnosed to have a failure of an internal component. The vehicle was been regularly serviced for the 79000 miles with no previous warning lights. We currently have the vehicle in our garage trying to decide if it's worth fixing for $25000 quoted by the dealer.

Transmission is not shifting correcting. Will be traveling down the road and loses power, loses it's acceleration. When trying to proceed after making a stop at a light, car will not go. Bucks hard when putting in reverse. I heard there was a recall on the torque converter's awhile back, but I never received any notification about it. Now that I know, the Ford dealerships are telling me there are no recalls for this.

The contact owns a 2017 Ford Explorer. The contact stated that while approaching a stop light the vehicle was shaking violently. The contact shifted into neutral, and the shaking stopped. While shifting into drive or reverse, the vehicle shuddered and was shaking and then stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque converter was faulty, and the transmission cooler line and plate needed to be replaced. The dealer informed him that the transmission line was contaminated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred him to the NHTSA hotline. The failure mileage was approximately 96,626.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle's engine shut off while driving at 35 mph without warning. The contact managed to coast the vehicle into a neighboring driveway where it was later towed to his home. The contact had various independent mechanics inspect the vehicle and each diagnosed the vehicle with a transmission failure. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle; the contact was referred to the NHTSA for additional assistance. The vehicle had yet to be repaired. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle had experienced unintended surging and engine revving. During the failure the driver had difficulty stopping the vehicle while depressing the brake pedal. The contact stated that the failure had occurred while driving at various speeds, and also while the vehicle was stationary and idling. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 35,000.

Ki started experiencing some vibration while in the stopped position while in either reverse or drive. I had a few components replaced (throttle body, spark plugs, ignition coils, and vacuum pump. None of these helped alleviate the symptoms. I also had the transmission flushed. Additional symptoms ensued including, but not limited to, the car failing to accelerate, beginning to lose power while driving, etc. I had a mechanic come to access the vehicle and the valvoline general mgr come and confirm the mechanic's findings. The transmission ultimately failed on me while I was driving. The car has been incapacitated for almost 3 weeks to date while I researched the best route for repair. I did contact the Ford consumer line about the csp 20n07. They told me they could not help me even though my symptoms were exactly as described within the verbiage.

Vibration or rough idle in drive and reverse. Shudder while driving lack of engine rpm low performance, lack of acceleration on take off. Mechanic found and replaced the following. Broken transmission mount, replaced front & rear engine mounts. Transmission is not shifting correctly and the mechanic stated that the oil was black and smelt burnt.

The torque converter has failed on a 2017 Ford Explorer 2. 3l ecoboost. There is a customer satisfaction program 20n07 that was issued on October 9, 2020 and expired November 30, 2021 that this issue would have been covered under. The car has been to the dealership and they have confirmed that this is the issue but they are unable to do anything about it using this program because the program is no longer valid.

Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving. This is Ford Explorer XLT model 2. 3 motor type 6 speed automatic VIN:[xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park.

The contact owns a 2017 Ford Explorer. The contact stated that while accelerating after the vehicle was idling, the vehicle would emit a load roaring and grinding noise while shuddering and hesitating before accelerating. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed the vehicle and determined that the torque converter failed and needed replacement, repointing, and reprogramming. The vehicle was currently being repaired. The failure was related to NHTSA id numbers: 10222455 (power train) 10187724 (power train), 10184652 (power train, equipment adaptive/mobility) and 10181988 (power train). The manufacturer was made aware of the failure and confirmed that the VIN was not included. The approximate failure mileage was 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was jerking while shifting from park(p) to drive(d), and while shifting from drive(d) to park(p). Additionally, the contact stated that the vehicle hesitated to respond while shifting between gears. The contact stated that the vehicle jerked, hesitated, and made an abnormally loud sound while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she read on the news that the failure was related to an unknown recall. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was unknown.

The transmission would slip and/or lag. This started around 65k miles. It was reported to the dealer, they couldn’t reproduce it. Then at 101k miles the engine started vibrating when in gear and idling. Motor mounts were replaced, but the problem persisted. Eventually got the entire transmission replaced.

On 11/21/22, my car ‘lost’ it’s transmission at 72,704 miles. This is when a wrench light came on the dashboard, and the car went into limp mode-putting myself and my 2 children at risk while driving. I was luckily able to pull off the road. When I restarted the car, the light went off and allowed me to slowly drive back to my house. We had it towed to a Ford dealership for further investigation. Prior to this incident, the car had been having intermittent issues with shifting gears on hills, and an occasionally clunking noise that paired with it. We had taken it to the dealership and asked them to investigate. They told us there were no issues, that the transmission was fine, which meant no codes. We had just had some powertrain issues resolved, due to other lights associated with the terrain management system. The issues continued, intermittently, but we were unable to get into another appointment prior to its failure. Once in, we were informed that it was ‘rare’ and that while they hadn’t fully investigated the issue the prior time-there had been no computer codes to indicate this would happen. So, now we have no car and an $8200 bill to fix it, as quoted by our Ford dealership.

The vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.

Water pump: coolant leak, overheated engine.

No warning lights, took vehicle in for clicking noise - diagnosed ball joint repair. Also Ford dealers tells me my water pump is leaking and repair will cost over $3,500. I have read that this is a common problem and I would like to report it.

In November of 2020 Ford motor company issued a recall on vehicles manufactured in their chicago plant for transmissions torque converter issues under customer satisfaction program 20b27/20n07 which was in effect until November 30, 2021. It was not until September 2022 that I personally started having issues, I took my vehicle to bob bell a Ford dealership for a check engine light issue and completing their diagnostics they confirmed it was a torque converter issue. However, I was advised that my warranty had just ended and it was no longer under warranty to be fixed and I would have to pay out of pocket. I contacted Ford customer support division and they opened case number [xxx] in reference. They advised me the recall was over and to contact the NHTSA who can investigate the matter and issue a new recall for my vehicle. I am requesting an investigation into this matter and Ford be held liable to replace the transmission as a recall and refund me the $195. 00 I paid for the diagnostic fee. The transmission issue has affected a large number of vehicles which Ford obviously were aware of and those owners whose issues started after the expiration date of the program should not be penalized and made to pay out of pocket especially when this is a know problem and documented problem with the Explorers manufactured out of the chicago plant. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified of the failure. The failure mileage was 60,000.

Both turbos failed and so did the water pump. Less than 90,000 miles. When the turbos failed, there was smoke from the tailpipes. Then there was noise under the hood. When the water pump failed, there was water leaking under the vehicle. Yes, the problem was diagnosed and fixed by the Ford dealership. One of the turbos was fixed last year. The water pump was fixed in December. The other turbo is waiting to be fixed because Ford changed the part due to manufacturing issues and we are currently going on 3 months without a vehicle. The turbos or water pump failure would have been a catastrophic engine failure at some point. Apparently this is a known issue with the 3. 5l ecoboost engines, but Ford has not issued a recall. Fortunately I have a blue oval certified warranty on my Explorer, so the repair is covered. There were no lamps or warning lights during the part failures. I did not let the car overheat when the water pump was failing.

I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!.

The contact owns a 2017 Ford Explorer. The contact stated that while coming to a stop, the vehicle started to idle very rough. The contact stated that the transmission also shifted hard while driving. The contact related the failure to customer satisfaction program: 20n07 (power train). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 96,000.

The transmission/torque converter has a chattering/shuttering issue in certain gears that causes the rpms to jump and drop randomly causing unpredictable drivability, acceleration and deceleration. The SUV lurches forwards and backwards when the chattering occurs. There is no check engine light to indicate an issue with the powertrain. According to online forums, many other owners of 2016-2019 model year Ford Explorers experienced the same issues as I've described, with documented cases on youtube of torque converters failing, and other owners being told by Ford dealerships that the transmission assembly (including the torque converter) need to be replaced, with quotes from 3000$ to 8000$. My car in particular doesn't even have 130,000 miles yet and was purchased from a city surplus auction where the city maintained the car every 5000 miles or less and performed every recall and customer satisfaction program. I myself have been quoted 2,600$ for a remanufactured replacement transmission and at-least 1000$ in labor for installation by a local mechanic. Temporary fixes performed by the previous owner included adding lubeguard friction modifier to the transmission fluid which fixed the issue for a short period of time. This fix was performed 3 times before the dealer made them aware the vehicle needs a new transmission that wouldn't be covered under any existing recall or warranty. A damaged torque converter cannot simply be the only part replaced, since broken off friction material will cycle through the automatic transmission valve body and can damage the transmission, requiring an entire rebuild. Due to the location and tools required to access/replace the transmission, it makes it impossible for a home mechanic that can change their own oil, service their own brakes and perform basic maintenance on their vehicle to inspect, test, or diagnose their own torque converter/transmission. A powertrain, with regular maintenance should last the life of the vehicle.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle hesitated while accelerating from a stationary position. Additionally, the vehicle would not properly accelerate while driving at various speeds. The vehicle was taken to the local dealer and was diagnosed with a faulty transmission. The transmission was rebuilt. The vehicle later experienced a fractured transmission bracket and was towed to the local dealer. The transmission and transmission bracket were replaced but the check engine warning light continued to illuminate. The vehicle was taken back to the dealer who diagnosed that the engine had experienced coolant intrusion into the engine cylinders. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 57,850.

*vehicle makes popping noise *jerks, loss of power when going down the road, hard to steer, push on gas and will not go. Engine light and wrench come on. Called dealer when first happened was told to turn off back on to reset. Have worked with dealer and manufacture. This is dangerous and I'm terrified to drive the vehicle. This will be at least the fourth time back in the shop for repairs. In addition to several calls.

The vehicle had loose k member bolts, bent struts, loose exhaust system. This was found when we took vehicle in for first oil change.

- transmission/torque convertor has and is failing. Results in lack of acceleration during launch, sluggish vehicle operation and shudder - known issue with this make/model/year of vehicle. Failure of the above began at 40,000 some miles and is presently not driveable at only 67,000 miles without an $8-$10,000 repair for a new transmission. - confirmed with dealer the above issue and is in writing and submitted case #cas-47518676-k5y6y7 with Ford directly. Located letter sent to dealerships regarding this very issue dated 10/2020. - vehicle has not been in any accidents, but am receiving a "warning" light indicating failure.

Explorer truck started leaking coolant from water pump. In parked position a puddle started to form under it.