general problems of the 2017 Ford Explorer - part 1

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed, and it was determined that the a-pilar trim had failed and needed to be replaced. The vehicle was not repaired and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 111,819.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 mph, the a-pillar trim detached from the front windshield. No warning light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was notified, but the vehicle was not diagnosed or repaired. The manufacturer was contacted by chat, and informed the contact that parts were not yet available and that another notification would be sent when parts were available. The failure mileage was approximately 121,613.

The contact owns a 2017 Ford Explorer. While the contact's daughter was driving at an undisclosed speed, the front driver's side b-pillar trim detached. In addition, the contact stated that the electrical wires were exposed. The contact stated that the exposed wires might result in electrical failure with the vehicle and were unsafe. The vehicle was taken to the dealer, where it was confirmed that the failure was a result of the unrepaired recall. The contact was informed that the front driver's side b-pillar trim needed to be detached. The vehicle was not repaired. The contact was informed that the parts were ordered and would be available in August 2026. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 65 mph, the passenger’s side a-pillar trim detached from the front windshield. The contact received several notifications of NHTSA campaign number: 24v031000 (structure); however, part to do the recall repair was not yet available. The local dealer was contacted several times in reference to the recall but was informed that parts were not available; occasionally, there were no responses. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 88,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 ( structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior b-pillar trim had detached, causing the mounted keypad to detach. The failure left a hole in the mounting area of the keypad. The contact stated that the b-pillar trim was hanging by the keypad wires, and the keypad wires had fractured. Additionally, there was a cold wind entering the vehicle with the b-pillar trim not securely taped to the vehicle, causing the contact's feet to become painfully cold. The vehicle was taken to the dealer, and the contact informed the dealer of the failure. The contact stated that the dealer took pictures of the failure but declined to test-drive or inspect the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at an undisclosed speed, the driver’s side a-pillar trim detached near the windshield. The vehicle was not repaired. The failure mileage was 60,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The local dealer was contact about the recall and the a-pillar trims were replaced. The contact then stated that while driving 65 mph, the passenger’s side a-pillar trim flew off the vehicle. The dealer was notified of the failure and the contact was informed that the part for the repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle through the passenger's side a-pillar trim, and water accumulated on the carpet. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side a-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side a-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the passenger’s side a-pillar trim was loose. The manufacturer was not made aware of the issue. The failure mileage was approximately 122,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle registration would expire soon. The contact was concerned that the registration would not be renewed because of the unrepaired recall. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted; however, the contact was unable to receive phone calls. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side b-pillar trim had detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were not available, and an inspection could not be performed. The contact stated that the battery was drained due to the failure. The vehicle was inoperable. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not available. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 113,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 mph, the front passenger’s side a-pillar trim had detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2017 Ford Explorer. The contact stated that while entering the vehicle, the a-pillar trim on both sides of the windshield was not functioning as designed. The contact also noticed water leaking from the windshield during inclement weather. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts for the recall repairs were not yet available. The local dealer was contacted, and a dealer representative visited the residence to inspect the vehicle. The dealer determined that the a-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 mph, the driver's side a-pillar trim was blown off the vehicle by the slipstream. The contact called a local dealer and was informed that parts were not yet available. The contact had received notification of NHTSA campaign number: 24v031000 (structure) in February 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

See attached document for complaint. I’m writing to voice my concerns about my inability to have my vehicle repaired. I’ve received these safety recall notices for years. Every year I call both local Ford dealerships (classic Ford of columbia, dick smith Ford) and both tell me I must leave my vehicle for 7 to 10 days or longer and without access to a loaner vehicle. Any assistance that you can provide to have the safety recall repairs completed on my vehicle will be appreciated.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving 70 mph, there was an abnormal flapping sound coming from the vehicle. Upon looking through the driver's side mirror, the contact noticed that the driver's side b-pillar trim was loose. The contact took the vehicle to the dealer the next day and was informed by the manager to go back home and glue the part to the door until the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but never received an answer or call back. The vehicle was not repaired. The failure mileage was approximately 65,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. Several local dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that water had started to leak inside the vehicle, through the passenger’s side windshield, during heavy rain. The vehicle was not diagnosed; however, the contact linked the failure to the recall. The manufacturer was made aware of the issue. The failure mileage was 110,000.

The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side b-pillar trim was becoming loose near the top of the trim. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, when the dealer was contacted, the contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 185,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior a-pillar trims and doors exterior b-pillar trims had become loose. The vehicle was taken to the dealer, where black tape was used to secure the a-pillar trims and the molding at the top of the windshield. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side exterior door b-pillar trim had detached. The vehicle was taken to the dealer, where the trim was secured with tape; however, the failure recurred while driving, causing the key entry pad mounted on the b-pillar to fracture in half. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,010.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had separated from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 56,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact called the dealer several times because the driver's and passenger side a-pillar trims were loose. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not informed the manufacturer of the failure. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact stated that on several occasions while driving at undisclosed speeds, the a-pillar trim on the driver’s and passenger’s sides of the windshield started to detach. The contact stated that while driving at an undisclosed speed, the b-pillar trim located on the passenger’s side started to detach. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at highway speeds, there was air coming from the driver’s side a-pillar. The vehicle was taken to the dealer where an inspection was performed, and the driver’s side a-pillar trim was replaced. The contact stated that almost three years after the a-pillar trim was replaced, the failure returned. The contact then received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 47,979.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 70 mph, the driver's side b-pillar trim detached from the vehicle. In addition, the keypad panel was located on the driver’s side b-pillar. The wires were exposed to the elements. In addition, the fuse to the turn signals and the fuse to the trunk gate short-circuited and failed to function as intended. The contact found the b-pillar trim on the ground and taped it to the vehicle. The vehicle was towed to the dealer. The dealer diagnosed that water entered the keypad and short-circuited several fuses. The fuse for the turn signal and trunk gate were replaced. The contact stated that the failure persisted. The vehicle was towed to the dealer to replace the fuses. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle remained with the dealer. The contact was awaiting a response from the manufacturer. The failure mileage was 133,235.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated that while driving 70 mph, the driver’s side exterior a-pillar trim detached from the windshield and flew off. The vehicle was taken to a dealer where it was determined that the part for the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 146,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver's side a-pillar trim detached from the vehicle and was loose. The local dealer was not contacted. The contact stated that the passenger’s side a-pillar trim was loose. Most recently, the molding on the rooftop rails became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v347000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the front passenger’s side a-pillar trim detached from the vehicle. The vehicle was repaired. The contact stated that on a separate occasion, the front driver’s side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the wiring for key fob and liftgate were located on the front driver’s side a-pillar. The contact stated that the liftgate failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 109,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side b-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The contact was advised to tape the remaining attached piece of the b-pillar trim applique. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 25v347000 (structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,100.

The contact called on behalf of the owner of a 2017 Ford Explorer. The contact's son received notifications of NHTSA campaign number: 24v031000 (structure) and 25v347000 (structure); however, the parts to do the recall repairs were not yet available. The contact's son was driving 50 mph, and the driver's side a-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 116,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior a-pillar trim had detached. The vehicle was taken to an unknown dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,005.